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Sugar House Casino

1001 N Delaware Ave, Philadelphia, PA 19125-4326
+1 877-477-3715
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Review Highlights
Straight nightmares

This place do not care about those who makes this place. We are literally sitting at a machine... read more

Reviewed 2 weeks ago
Nafeesah M
,
Philadelphia
via mobile
WAY TOO MUCH SMOKING

You would believe you just walked into the lung of a cancer patient. The smoking in this place is... read more

Reviewed 5 weeks ago
Jim C
Read all 240 reviews
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Located a mile north of the Ben Franklin Bridge in the city's Fishtown section, SugarHouse Casino is situated on the Delaware River, with beautiful views along its waterfront property. With more than 2,000,000 visitors each year, the casino features 1,606 slots, 62 table games, fun and unique dining options and free valet and self-parking. The casino also provides free transportation via its Sugar Express trolley from more than two-dozen locations throughout the city. In addition to hosting a variety of events each week ranging from live music, SugarHouse Casino is also an avid community supporter, sponsoring some of Philly's greatest traditions, including the New Year's Day Mummers Parade and the Susan G. Komen Mother's Day walk. SugarHouse Casino employs more than 1,000 people and for five consecutive years has been voted a "Top Workplace" in the Philadelphia Inquirer and a "Best Place to Work" in the Philadelphia Business Journal.
  • Excellent9%
  • Very good18%
  • Average26%
  • Poor15%
  • Terrible32%
19 Jan 2018
“Your typical new casino”
31 Dec 2017
“Low Class - Both Guests and Employees”
LOCATION
1001 N Delaware Ave, Philadelphia, PA 19125-4326
CONTACT
Website
+1 877-477-3715
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1 - 10 of 233 reviews

Reviewed 2 weeks ago via mobile

This place do not care about those who makes this place. We are literally sitting at a machine waiting for the managers to come out and HAND PAY us our money we put into the machine. They are adjusting there machines which is letting you...More

2  Thank Nafeesah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

You would believe you just walked into the lung of a cancer patient. The smoking in this place is terrible. If you have any smoke allergies or just plain do not like a smoking atmosphere, this is not the place for you. I could not...More

2  Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2018

I walked into the casino. There was a uniformed guard talking to a woman in civilian clothes who seemed to be a supervisor. As I walked by them they both started walking right in front of me. No excuse me not even a nod. I...More

2  Thank Duff J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 March 2018 via mobile

No bells ringing, no one screaming! Just bad vibes from the time you walk in till you leave. All the machines pay the same amount when they do decide to hit and that’s 10% on what you put in the machine so u have no...More

1  Thank Jimmie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018 via mobile

I will say I am an elite member at Parx casino I tried Sugarhouse after many years. I lost a salary at Parx casino and I feel that Parx doesn’t give you enough for comps for the money you spend. I switched to sugarhouse and...More

1  Thank Sandra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2018

We hit the casino after some late night snacks. Got there at midnight and my son turn 21 at midnight. The security looked at his id and gave a strange look and than said "Happy Birthday". Had a good mixture of games and the poker...More

Thank cgarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2017

i'm a regular slot machine player. sugar house is very convenient to where i live. well, it used to be. with all the street construction, detours and traffic lites that don't work, it's anything but convenient. i titled this review, stating the guests and employees...More

1  Thank Gail B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2017

I really wish when states and cities go smoke free that it would apply to every company in the state or city (I'm talking about casinos that get a pass). When I first started going to SugarHouse Casino with my friend years ago the smoke...More

2  Thank MaryAnnGF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2017 via mobile

Played at 2 different tables , 5 people sitting and play ceased in middle of shoe . Finally man at end made 250 dollar bet and talked to himself thru the deal . He lost and dealer made several comments about he played hand wrong...More

5  Thank john r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017 via mobile

Not only is the pay out WEAK their customer service could use some RENOVATIONS it took me 27 minutes to get a glass of wine then proceeded to purchase a scratch off from the kiosk, machine stopped working in Error and customer service didn’t even...More

1  Thank Felisha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & Answers
knebelb
13 February 2017|
AnswerShow all 5 answers
Response from Veronica C | Reviewed this property |
I don't know the answer to this question either, you have to call the place. I don't know what kind of casinos you are used to or how much you love to gamble but I was in here half an hour. It is on the water but the hoody... More
0
Votes
LindaGil
1 January 2017|
Answer
Response from Casandra M | Reviewed this property |
Hi I recently ate there and it was $14.06 and thats for a large plain. Delicious brick oven pizza that i will say!
2
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