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Review Highlights
Uncomfortable seats

Went to see a film here today. Queues were long and annoying - we only wanted film tickets but you... read more

Reviewed 18 November 2017
Hillybeck
via mobile
Poor customer service

Went to Ilford branch to watch an Indian movie. Enough staff but lot of them faffing around so had... read more

Reviewed 2 weeks ago
Trek229662
via mobile
Read all 44 reviews
5
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Traveller Overview
  • Excellent15%
  • Very good18%
  • Average20%
  • Poor25%
  • Terrible22%
18 Nov 2017
“Uncomfortable seats”
3 days ago
“TERRIBLE”
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Clements Road, Ilford IG1 1BP, England
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Most Helpful Positive Review
Reviewed 21 July 2015 via mobile

I have been to cine world twice 1st time for tanu weds manu return and now for Bajrangi bhaijaan. everything was excellent just popcorn counter peopel are too slow the rest was amazing.

4  Thank Nievesgautamnagpal
Most Helpful Critical Review
Reviewed 25 September 2015 via mobile

Have been to this cinema a few times as is the local one. Everything is awful. Staff have no customer service skills at all. Went to watch a horror film and people talked throughout the film and had people walking in and out. Lots of...More

4  Thank Sqd161
Reviews (44)
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1 - 10 of 43 reviews
Reviewed 3 days ago

We were watching a tamil movie SARKAR yesterday 10/11/2018 with our family in SCREEN 3 Cineworld. First half of the movie the sound was working only from the front view of the screen and little bit on the right side on & off.Nothing from the...More

Thank Rajendhiran V
Reviewed 2 weeks ago via mobile

Went to Ilford branch to watch an Indian movie. Enough staff but lot of them faffing around so had to wait a while for our turn. Bought icecream during interval but had to queue up at another till to pay. Long queues! Ridiculous system and...More

Thank Trek229662
Reviewed 1 October 2018 via mobile

Went to watch nightschool and had a cough... Man like Gabriel offered excellent customer service and even went out his way to get me a glass of water... Excellent customer service in my opinion..

Thank naid1993
Reviewed 3 September 2018 via mobile

Came to watch movie with Kids. Air conditioning in screen 8 was not working. They didn't told us. When we went to complain staff was very rude. Said we can leave or watch movie. They should have told use before.very bad customers service.

1  Thank asad i
Reviewed 6 May 2018 via mobile

Great main screen with good seating area. A great place to go and watch big blockbuster movies with friends. Overall great experience!

Thank World_Food_Pk
Reviewed 22 March 2018 via mobile

Went to watch movie "Raid" starring Ajay Devgan. It was a nice movie. Me and my wife both enjoyed watching it. The staff are very efficient and friendly. Cineworld Ilford is very well renovated. Value for money. Thanks team cineworld Ilford team for lovely hospitality....More

1  Thank aijazdivecha
Reviewed 22 January 2018 via mobile

When I have visited this place it wasn't too many people around which I've enjoyed however my experience of watching movie was awful: very poor quality of sound. Music was VERY loud and you cannot hear the dialog. When actors speak without a music it...More

Thank Mojeimieanka
Reviewed 18 November 2017 via mobile

Went to see a film here today. Queues were long and annoying - we only wanted film tickets but you have to queue with everybody who wanted popcorn etc. This adds a long time to your wait. There's a ticket collection machine for pre booked...More

Thank Hillybeck
Reviewed 28 May 2017

Visited today with the kids, it is going downhill. The automatic doors on entrance do not work. The staff are not all that clever and cannot take an order first time and get it right (had to coach them as they keep getting it wrong)....More

Thank 341jags
Reviewed 11 March 2017

It is the most horrible cineworld I have ever been to. The screen was so so. The sound was not good at all. We struggled to follow dialogue. However, the crowd was pathetic! A gang of noisy uncourteous youth made a mess of the movie...More

3  Thank Avishek G
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