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Review Highlights
If I could give this 0 I would

This is the ABSOLUTE WORST customer service experience I’ve ever had. My last three rides took 4... read more

Reviewed 1 week ago
Abigail K
via mobile
good bye and no tears for Bieber

Good bye to the old dirty and broken down equipment. Hello to newer, cleaner buses and a friendly... read more

Reviewed 25 July 2018
Hellertown, Pennsylvania
Read all 24 reviews
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Traveller Overview
  • Excellent8%
  • Very good8%
  • Average4%
  • Poor4%
  • Terrible76%
1 week ago
“If I could give this 0 I would”
25 Jul 2018
“good bye and no tears for Bieber”
Suggested duration: < 1 hour
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320 Fair St, Kutztown, PA 19530-1437
+1 610-683-7333
Reviews (24)
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1 - 10 of 24 reviews
Reviewed 1 week ago via mobile

This is the ABSOLUTE WORST customer service experience I’ve ever had. My last three rides took 4 hours, 5 hours, and 6 hours for an ADVERTISED AS 2 HOUR TRIP. The fact that they lie about destination times is awful when people are relying on...More

Thank Abigail K
Reviewed 25 July 2018

Good bye to the old dirty and broken down equipment. Hello to newer, cleaner buses and a friendly customer service oriented staff. Steve Haddad was a sorry excuse for a GM of a bus company the Bieber brothers spent so long building the franchise. A...More

Thank applebower
Reviewed 19 July 2018 via mobile

...we got on the 4:30 bus from nyc today. The bus driver failed to mention to all but 1 passenger that there would be an alternate route taken due to an accident which would cause the trip to increase in time by more than 50%....More

1  Thank Stacy R
Reviewed 14 May 2018

I've had horrible experiences with this service in the past, however, the one I had yesterday and today came out on top. They cancelled a 6:15 PM bus to Hellertown with out notifying anyone. It took over 6 attempts to get through to the dispatcher...More

1  Thank Priya P
Reviewed 14 May 2018 via mobile

I must concur with other recent comments about how a once great bus service has slipped significantly. They left about 18 people stranded at Hellertown again today. 9:15am bus cancelled. I called and they said nothing they can do and next bus is at 10:15am....More

1  Thank Mark A
Reviewed 9 May 2018 via mobile

This company doesn’t take reservations so even if you have plans or reservations they might not have space for you on the bus. I had to be in New York at a certain time and they told me there was no space. I was stuck...More

Thank Hannah W
Reviewed 29 April 2018 via mobile

Had planned just to go to NYC once in February but we were not able to complete all of our goals so we went again. We bought our tickets ahead of time and we did arrive in NYC at the port authority ahead of the...More

Thank Otwoma
Reviewed 25 April 2018 via mobile

We’ve taken this bus several times during the past several years without an issue. Looking at the other reviews I guess we’ve been lucky. Our bus was clean and on time. We boarded in Kutztown and there were many available seats. Our bus left at...More

Thank Heb2013
Reviewed 4 April 2018 via mobile

Save your money. Save your time. Save the frustration and Avoid using this company. Four separate paid occasions all with the same result. I have been in line to come home from NYC on a Sunday evening waiting at the gate at 5:30pm for 6:00pm...More

Thank Jason B
Reviewed 21 March 2018

1/19/2018 06:30 boarded bus #577 in kutztown bound for NYC. No heat for the entire ride there. The driver tried to inform the riders while at the wescosville stop that the reason was due to the bus being started in kutztown, and that if it...More

1  Thank wshaub
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