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Your Exclusive Spa - CLOSED

Review Highlights
Spa day from hell

From waiting 45mins at the start of the day to being told that me and my friend wouldn't be... read more

Reviewed 1 March 2015
Louise P
via mobile
A good visit but not worth the full price

My mum and I recently visited as I had been given a voucher for the spa. Whilst we both enjoyed the... read more

Reviewed 27 February 2015
Michaela_kayles77
,
Birmingham, United Kingdom
Read all 20 reviews
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Traveller Overview
  • Excellent15%
  • Very good20%
  • Average25%
  • Poor15%
  • Terrible25%
30 Mar 2015
“Cannot be called a 'Spa'”
17 Mar 2015
“This is no spa is disgusting!”
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Pool Bank | The Southcrest Manor Hotel & Spa, Redditch B97 4JS, England
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+44 1527 541511
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1 - 10 of 20 reviews
Reviewed 30 March 2015 via mobile

How on earth this awful vile dated dirty unhygienic corridor of cupboards with minimal facilities in them can be called a 'Spa' is beyond belief. i went with my friend and sister fo my sisters birthday to have a relaxing luxury day but was faced...More

4  Thank Hannah F
Reviewed 17 March 2015

Avoid avoid avoid!!! Terrible place, electrical Wires hanging everywhere, plug sockets hanging out, light bulbs out. Some shocking customer service skills from the manager. Felt so sorry for girls who worked there, as they obviously cared for the man who ran it but looked embarrassed...More

Date of experience: March 2015
4  Thank rnsa2009
Reviewed 1 March 2015 via mobile

From waiting 45mins at the start of the day to being told that me and my friend wouldn't be receiving treatments together. The whole day was awful! Poor management, we were spoken to awfully; there was poor hygiene in the beauty area and the hotel...More

4  Thank Louise P
Reviewed 27 February 2015

My mum and I recently visited as I had been given a voucher for the spa. Whilst we both enjoyed the facial and back, neck and shoulder massage, we had paid an additional £15 each for an indian head massage. This was very brief and,...More

Date of experience: February 2015
Thank Michaela_kayles77
Reviewed 3 February 2015

Recently visited the spa in this hotel on a Groupon offer. If anyone comes across this offer please, please, please avoid it. Absolute waste of money at any price This is definitely not a Spa and am amazed they get away with calling it one....More

2  Thank Carole S
Reviewed 30 January 2015

Came here for a friends hen party, the experience would be good if we had the place to ourselves. The 'gym' jaccuzi and sauna are really small and when in there with a stranger, it get awkward really quicky. Treatments were ok - reasonably priced...More

Thank emporer_jenguin
Reviewed 1 October 2014 via mobile

My husbandb and i stayed at the hotel recently for our 1st wedding anniversary I contacted the spa for details on the facilities and hot tub use Although the spa would be closed it was arranged we could hire the hot tub and sign a...More

Thank Nomad805283
Colin H, Manager at Your Exclusive Spa, responded to this reviewResponded 3 October 2014

Hello Natalie Thank you for your post regarding your recent use of our facilities, i am pleased that you enjoyed your experience in the Hot Tub. To address your comments: Changing facilities: We are currently upgrading the upstairs changing area and removing the spray tan...More

Reviewed 17 September 2014

As i was getting married at the Southcrest Manor Hotel and staying there the night before the wedding i used the exclusive spa for my wedding hair and make up for myself and the bridesmaids. We were booked in for 9am Sunday morning so went...More

Date of experience: August 2014
2  Thank maria357
Colin H, Manager at Your Exclusive Spa, responded to this reviewResponded 19 September 2014

Hello Maria Thank you for your glowing feedback which i will share with the team. I am delighted that you were so pleased with your wedding hair and make up and the services provided to your bridesmaids. We would all like to wish you all...More

Reviewed 8 September 2014 via mobile

Overall I would say we enjoyed our visit. I visited with my mum and sister to relax before my sisters wedding (not held at southcrest). We arrived on time and ordered our lunch with reception. We checked in with the spa and then went to...More

Thank x-danielle123-x
Colin H, Manager at Your Exclusive Spa, responded to this reviewResponded 10 September 2014

Thank you for your feedback, we are pleased that you had a relaxing and enjoyable day and look forward to seeing you again in the near future.

Reviewed 6 September 2014

After planning my wedding at the Southcrest manor hotel, which at this point, I would like to stress that this review has NO reflection on the hotel, just the spa which is ran independently on site. Having family and bridesmaids travelling from leicester for my...More

Date of experience: May 2014
Thank Joanna Y
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