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The facilities at Crow Wood are better than average but the staff (particularly in the Lounge and on Reception) can be very poor. The wait for food can often be long and the new seating layout is chaos at peak times. We’ve decided not to...More
Regretfully I have had to cancel my membership at Crow Wood after more than 10 years due to the awful customer service I have received the last couple of times I visited The Lounge. Rude and unhelpful staff which is such a shame as I...More
This was a 50th Birthday present. I booked a spar Day which included an energising body massage, 2 course lunch and the full use of the thermal suite. The thermal suite was lovely, clean and a verity of sauna / steam rooms to go in...More
Went for the full day from 0930 until 2000 hrs,
Food nice, service good and treatments brilliant.
Some details left unattended such as cob webs etc in the fire pit and struggled to get beds outside with so many reserved, although the policy says you...More
The swim was great, as usual. Water warm, jacuzzi excllent. But trying to access a hairdryer afterwards proved to be impossible. Too many folk taking up the places to apply full makeup, so although the dryers were free, they couldn't be used. Not enough chairs...More
Mum and I stayed for two nights and had two days in the spa. Two nights dining in Bertrams restaurant. Every single member of staff were friendly and welcoming. We were made to feel like we were the only people there even though it was...More
Enjoyed a fantastic meal at The Lounge for Valentines. The service we had from all the staff was 1st class and the food was delicious. A big thank you to all at The Lounge for making this evening one to remember.
my two friends and I visit the lounge every Thursday morning for breakfast,usually at about 10.30 and we are there until around 1.30 ,its always a very pleasant experience . the staff are very nice and the Lancashire breakfast is the best we have had...More
Had the Cajun sizzler absolutely fantastic plenty on the plates service was excellent. Her indoors had a burger and fries again excellent and the birthday boy had a cheeseburger and fries with extra fries desert for the birthday boy was fantastic. Overall a fantastic meal...More