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Review Highlights
Sunday skating

My god, it’s been about 20years since I was last on the ice. Good fun though. Descent enough rink... read more

Reviewed 3 weeks ago
Jay T
via mobile
Fun afternoon

The price was £8 each including skate hire which seems reasonable to me. The kids had fun and we... read more

Reviewed 12 August 2018
jane s
,
Norwich, United Kingdom
Read all 66 reviews
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Traveller Overview
  • Excellent44%
  • Very good27%
  • Average15%
  • Poor1%
  • Terrible13%
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Contact
Jarman Park, Hemel Hempstead, England
Website
+44 845 872 5799
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Reviews (66)
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All reviewsgreat funstaff were polite and helpfulwow factortwo hoursskatesboatingmarshallsteachinglockerscafebirthday
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1 - 10 of 65 reviews
Reviewed 3 weeks ago via mobile

My god, it’s been about 20years since I was last on the ice. Good fun though. Descent enough rink not massive but big enough if you want to learn to skate. Refreshments are there seating area, not as cold as I remember. Worked out about...More

1  Thank Jay T
Reviewed 12 August 2018

The price was £8 each including skate hire which seems reasonable to me. The kids had fun and we were there for 4 hours.

Thank jane s
Reviewed 27 July 2018 via mobile

Great fun ! Thanks to Toby who got us from clinging to the side to fairly confidently skating around the middle Great teacher Thanks also to Ellie a helpful staff member We will definitely be back Vikki Sarah and Shea

Thank Vikki S
Reviewed 14 July 2018 via mobile

Today my daughters celebrate her 7th birthday with 2 of her friends . In total 60 children and adults attended . The manager Jo was outstanding . All the staff were friendly and helpful .They catered for all our needs . All the children loved...More

1  Thank may103
Reviewed 6 June 2018 via mobile

I took my 6 year old niece and 6 year old son, For 2 children to go on the ice and have skate hire It was £33!! The kids needed a penguin to skate with for support which they charge £5 each for, an absolute...More

Thank reviewhols
Planet_Ice, General Manager at Planet Ice - Ice Rink, responded to this reviewResponded 27 June 2018

Thank you for taking the time to review us after your email to us. I post my response below and welcome you back to the facilities at a better suited time :) I am happy to read that you enjoyed your visit although disappointed that...More

Reviewed 20 May 2018 via mobile

My friend and I booked Planet Ice at Hemel for a private hire for our daughters joint 8th birthday party. There were lots of ages of children from 2.5 to 10yr olds. Right from the beginning we were told conflicting information from different members of...More

Thank SkeetzPenguin
Planet_Ice, General Manager at Planet Ice - Ice Rink, responded to this reviewResponded 27 June 2018

Thank you for taking the time to rate us on trip advisor. I am extremely disappointed to read of your comments. Planet Ice pride itself on offering great customer service and tailoring the private hires to suit the individuals needs, the manager on duty is...More

Reviewed 9 April 2018

Today my 6 year old daughter had her 1st ever ice skating experience . We had booked 3 intensive lessons over 3 days in Easter holidays . What can i say . The teacher was excellent . She was attentive , thoughtful and very good...More

1  Thank may103
Planet_Ice, General Manager at Planet Ice - Ice Rink, responded to this reviewResponded 15 June 2018

Hi may103, Thank you for your fantastic review of your visit to Planet Ice Hemel Hempstead! Our lessons are aimed to improve confidence on the ice so we are glad you found the course useful. If your daughter is interested in continuing skating, please take...More

Reviewed 25 February 2018 via mobile

Visited with my young daughter, on entry the Sales Person Shannon Prior was extreamly abrupt and rude in Manner. Its not explained clearly online you have to pre order an Ice Card, so be ware they are not available on the door. Also Penguin hire...More

Thank Traceylouise78
Planet_Ice, General Manager at Planet Ice - Ice Rink, responded to this reviewResponded 6 March 2018

Thank you for taking the time to review us on trip advisor. I was surprised to read of the service received from our receptionist, Shannon. Shannon is a knowledgeable and competent team member who from my experience ensure the delivery of excellent customer service is...More

Reviewed 19 February 2018 via mobile

Very expensive. As well as paying for admission, (I didn’t have my ice club card on me so didn’t get the discount - fare enough)....you also have to pay £5 per polar bear. This explains why there were kids on their bottoms on the ice...More

1  Thank frog2London
Reviewed 23 January 2018 via mobile

all staff are rude and just not a good environment to be in. before my experiences of going to the rink have been lovely and now they are awful. the prices have change dramatically over the past weeks and some how is now not a...More

4  Thank 4n0nym0us1234
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Questions & Answers
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Matthew B
4 November 2016|
AnswerShow all 2 answers
Response from Anne T | Reviewed this property |
Completely agree. Layer up, gloves and no jeans. Enjoy.
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