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Forest Row Cycle Hire

Car Park Lower Road | Forest Row, Forest Row RH18 5HE, England
+44 7946 125165
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What a shambles

Ok so it was Easter weekend but there is no excusing the poor quality of service, firstly there... read more

Reviewed 15 April 2017
SamMould
,
Kingston-upon-Hull, United Kingdom
via mobile
Booked a day off work and made an appointment to hire a bike, they didn't bother to turn up!!!

I pre-booked an appointment via email a couple of days before. I turned up at the right time... read more

Reviewed 11 April 2017
Martin P
Read all 26 reviews
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Traveller Overview
  • Excellent76%
  • Very good7%
  • Average3%
  • Poor3%
  • Terrible11%
15 Apr 2017
“What a shambles ”
11 Apr 2017
“Booked a day off work and made an appointment to hire a bike, they didn't bother to turn up!!!”
About
•A range of top quality adult bikes suitable for men and women of all sizes •Children's bikes for the young independent rider •A tag along trailer for younger children so they can join in the fun •A trailer for the youngest, your dog or simply...more
Open Now
Hours Today: 10:00 - 17:30
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Suggested duration: More than 3 hours
Contact
Car Park Lower Road | Forest Row, Forest Row RH18 5HE, England
Website
+44 7946 125165
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1 - 10 of 26 reviews

Reviewed 15 April 2017 via mobile

Ok so it was Easter weekend but there is no excusing the poor quality of service, firstly there was no answer from the advertised phone number. So we emailed them, a few hours later we get a very vague email reply. We followed up that...More

1  Thank SamMould
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forest Row C, Cycle Hire Administrator at Forest Row Cycle Hire, responded to this reviewResponded 11 May 2017

Dear Sam, we are sorry to hear of your bad experience whist hiring one of our cycles, we are in the process of changing the way our bikes are hired to a new scheme where you will be able to hire and pay for your...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2017

I pre-booked an appointment via email a couple of days before. I turned up at the right time.... no sign of anyone. Called the number and told someone would be with me shortly.. Waited around for an hour.... They didnt answer any more of my...More

2  Thank Martin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forest Row C, Cycle Hire Administrator at Forest Row Cycle Hire, responded to this reviewResponded 11 May 2017

Dear Martin, We are really sorry that you had a bad experience whilst trying to hire our bike. We have spoken via private message but i would like to offer you a free 1/2 day hire for you and your wife. We are in the...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2016

We had a really enjoyable day,the service from the young girl was exellent. The cycle route itself was really good and certainly value for money.

1  Thank Christine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 August 2016 via mobile

Couldn't ask for more- great weather , great bikes , fantastic route that we were advised on. Friendly and helpful shop worker.

Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2016

Only a limited amount of bikes, particularly with trailer for young kids so book early. Take some bikes of your own if you can.

Thank david p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2016 via mobile

I looked online before booking to have a look at prices and saw a half day would be £12 each for adult which I didn't think was too expensive. However, upon arrival I was told it was £20 each even though no mention of this...More

Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2016 via mobile

This is a real gem and a gift for us in Forest Row. So conveniently located and such friendly people. They repair cycles and also suggest routes. Using them this summer too.

Thank Rodney N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2016 via mobile

Hired some bikes from Alan who was extremley helpful and had a wonderful bike ride to groombridge where we found a nice country pub for a cheeky beer before cycling back where we then stopped off at the local cafe for some great food. All...More

Thank Damian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2016

Rang two days before asking if cycle hire was advisable online! Told don't worry you will be fine! Showed up having driven one hour to get there, not open! Rang mobile number on door to be told not open till Easter and a staff shortages!...More

1  Thank Nicky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan P, Community Volunteer at Forest Row Cycle Hire, responded to this reviewResponded 1 April 2016

Dear Reviewer Apologies for the delay in responding to your review. We have been experiencing some difficulties with a hand over period which has resulted in a drop in the level of service we seek to achieve. Second apologies for the communication breakdown you reported....More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2016

We were delighted with the clean, comfortable bikes we were able to hire from Forest Row Cycle Hire for an afternoon's leisurely cycle along the Forest Way. In the 4 hours we had the bikes we were easily able to cycle to Hartfield, buy some...More

Thank funtimes552016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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