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TreeTops Sydney

95 Old Castle Hill Rd | Cumberland State Forest, West Pennant Hills, The Hills Shire, New South Wales 2154, Australia
+61 2 9871 3345
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Review Highlights
Too crowded to enjoy.

Would have been a 3-4 if there were fewer other people there. Not sure what the point of needing to... read more

Reviewed 3 weeks ago
Jayne M
Bad customer service

Extremely bad customer service. After promising a refund for two guests that were not attending a... read more

Reviewed 3 weeks ago
Ishara G
via mobile
Read all 37 reviews
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TreeTop Adventure Park Sydney The Hills aims to maximise the potential for excitement in a natural setting whilst having a minimum impact on the environment. Each park offers a unique combination of adventurous fun for all age groups. This is a magnificent way to hang out in the tree tops come rain or shine! Our other parks are in Western Sydney, Newcastle and on the Central Coast, NSW.
  • Excellent72%
  • Very good16%
  • Average0%
  • Poor2%
  • Terrible10%
Travellers talk about
“year olds” (6 reviews)
“an adventure” (3 reviews)
Open Now
Hours
Hours Today: 09:00 - 18:00
Suggested Duration: 2-3 hours
LOCATION
95 Old Castle Hill Rd | Cumberland State Forest, West Pennant Hills, The Hills Shire, New South Wales 2154, Australia
CONTACT
Website
+61 2 9871 3345
Write a ReviewReviews (37)
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All reviews
"year olds"
in 6 reviews
"an adventure"
in 3 reviews
"scared of heights"
in 3 reviews
"an adult"
in 4 reviews
"all ages"
in 4 reviews
"awesome fun"
in 2 reviews
"staff were professional"
in 2 reviews
"state forest"
in 4 reviews
"central coast"
in 2 reviews
"flying fox"
in 2 reviews
"harnessing"
in 4 reviews
"challenges"
in 4 reviews
"courses"
in 13 reviews
"zip"
in 4 reviews
"reception"
in 6 reviews
"gloves"
in 4 reviews
"treetops"
in 13 reviews
Filter

1 - 10 of 37 reviews

Reviewed 3 weeks ago

Would have been a 3-4 if there were fewer other people there. Not sure what the point of needing to book tickets is if they aren't going to restrict the number of people climbing the courses to something reasonable. Only got through 2 courses in...More

Thank Jayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 3 weeks ago

Hi Jayne Thank you for your review. Sorry to hear your experience did not meet your expectations. We understand how you feel. TreeTops provides an opportunity for everyone to learn independence, problem solving, endurance, confidence and teamwork. We are also an experience that encourages people...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Extremely bad customer service. After promising a refund for two guests that were not attending a party (5-6 prior to party when final numbers were given) I was not refunded my money. I find that extremely poor as full payment is taken at the time...More

Thank Ishara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 3 weeks ago

Hi Ishara, Thank you for you feedback. We take all feedback seriously as we strive to deliver exceptional experiences to all visitors. We're sorry you felt your expectations were not met on this occassion. The manager from the park has already contacted you regarding your...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

What fun! Went with my teenage daughter and really enjoyed the challenge. Would recommend to anyone who wants to challenge themselves

Thank Stuart C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 3 weeks ago

Hi Stuart Thank you for your review So glad you were able to enjoy a bonding experience with your daughter. Hope to see you again soon! Michelle

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Reviewed 29 April 2018 via mobile

Went with husband and daughter 25 years old with her partner , listened carefully to the very well spoken young employees who made it simple and easy , had a fabulous time and after going on 3 courses we certainly had an energetic thrilling and...More

Thank SharonMurray62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 3 May 2018

Hi Sharon Thank you for your review. Wonderful to hear you were able to do some family bonding at TreeTops. See you again soon! Michelle

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Reviewed 26 April 2018 via mobile

Had so much fun. Staff were so good. Helpful and encouraging staff. Whole group had a ball and can't wait to come back.

Thank Liam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 3 May 2018

Hi Liam Thank you for your review. So glad you had a ball and we will see you again soon! Michelle

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Reviewed 16 April 2018

I had 4 energetic 8 year olds who loved the experience, though it was school holidays the check in and harnessing all went smoothly and the kids were climbing at the allocated time. It was fun and challenging for them, the staff were great with...More

Thank Monsp555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 18 April 2018

Thank you for your review. Well done to your boys for conquering the courses. Hope to see you again soon!

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Reviewed 2 April 2018 via mobile

We visited TreeTops today with two ten year olds, a seven year old and two five year olds. We had measured beforehand and knew that one of the ten year olds was not quite 140cms, so had booked all children on the "Children's Course". We...More

2  Thank CastlecragCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 12 April 2018

Thank you for your review. Thank you for measuring all the children before booking. All climbers are supervised adequately and safely at all times. During busy periods two or more rescue qualified team members supervise and assist climbers. Unfortunately we cannot allocate a staff member...More

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Reviewed 19 March 2018 via mobile

Me, my mother and my 3 kids( 6,10 and 13 yo) came here on Monday March 19th. Rope course is one of our favourite activity in Canada. It took us 1h and 15 minutes to get here and we made sure it was going to...More

4  Thank kaboom30000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 21 March 2018

Thank you for your review. We are really sorry to hear that your experience did not meet your expectations. We are sorry you weren’t able to participate at your preferred date and time. We do recommend online booking in advance to avoid disappointment. Availability can...More

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Reviewed 13 February 2018 via mobile

One of the best things about TreeTop for me was that it was equally physically and mentally challenging. Thinking about how to negate the next obstacle then actually doing it, as well as the nervous adrenaline from doing all of that high up! Although I...More

Thank JaMeS_C_84_2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 25 February 2018

Thank you for your review. Great to hear that TreeTops challenged you mentally and physically, hope to see you again soon to complete all 4 courses!! Michelle

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Reviewed 20 January 2018 via mobile

The staff were professional and very helpful and they were also very thorough with the pre-training and safety procedures. Kids were a little apprehensive but by the end they loved it and wanted to go back for more. Definitely will be back - it's just...More

Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 11 February 2018

Hi Donna Thank you for your review. Hope to see you again soon! Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & Answers
Marigold E
13 August 2017|
Answer
Response from Stephanie N | Reviewed this property |
I would recommend a train to Pennant Hills station and then a bus. Driving/Uber/taxi is the easier option but train and bus is cheaper.
0
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