Escape Lounges - The Centurion Studio Partner MSP

Escape Lounges - The Centurion Studio Partner MSP, Richfield: Hours, Address, Escape Lounges - The Centurion Studio Partner MSP Reviews: 4.5/5

Escape Lounges - The Centurion Studio Partner MSP

Escape Lounges - The Centurion Studio Partner MSP
4.5
5:00 AM - 8:00 PM
Monday
5:00 AM - 8:00 PM
Tuesday
5:00 AM - 8:00 PM
Wednesday
5:00 AM - 9:00 PM
Thursday
5:00 AM - 8:00 PM
Friday
5:00 AM - 8:00 PM
Saturday
5:00 AM - 8:00 PM
Sunday
5:00 AM - 8:00 PM
About
Property is temporarily closed. Escape Lounges - The Centurion® Studio Partner is an extension of the American Express Centurion Network. Don't Lounge, Escape! Relax, enjoy our selection of food & beverage, and catch up on business - all with exceptional service. The Escape Lounge is available to anyone - whatever your airline or flight class. Come and see us to enjoy our premium service, and relax before boarding your flight.
Suggested duration
1-2 hours
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4.5
83 reviews
Excellent
52
Very good
17
Average
3
Poor
8
Terrible
3

T S H
Spanish Fort, AL198 contributions
Each time we arrive we are welcomed as family! Great place to relax before a flight...
Feb 2020
My wife and I travel on business a few times a year though MSP Airport. This lounge has amenities that are appreciated, and the staff is very welcoming each time we visit. American Express Centurion family is welcomed here.
Written 5 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

JaBHO43286
Mankato, MN8 contributions
My Delta Amex platinum card did not allow free entry
Nov 2019
My Delta Amex platinum card did not allow free entry Only business platinum cards were allowed said the friendly attendants.
Written 19 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello, We do offer Delta Platinum American Express card holders a discount entry of $30. The American Express Platinum card offers complimentary access for American Express Platinum Card Members plus 2 guests. Escape Lounges are also open to all airport travelers: daily passes can be purchased for $45 at the door or $40 if purchased prior to arrival at EscapeLounges.com. Entry includes unlimited access to all complimentary amenities including chef curated food, alcoholic and non-alcoholic beverages and high-speed Wi-Fi. We look forward to welcoming you to Escape Lounges soon.
Written 20 December 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

jamesellis_13
Bloemfontein, South Africa15 contributions
Just a lounge
Dec 2019 • Business
Lounge is very dirty, came in early morning expected it to be clean. Tables are not wiped and carpets are yuck with stains and food. Coffee machine is not working.
Food is definitely average drinks is good and at least it is away from the busy part of the airport.
If i do not have a long layover i will not come here. Definitely not recommending it as a standout. But you can visit
Written 15 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello, Thank you for taking the time to review Escape Lounge. We appreciate your honest feedback. Your note regarding the food and cleanliness has been shared immediately with our Escape Lounge Manager. We greatly apologize for the negative experience. That most certainly is not the standard we follow. Adjustments will be made to ensure you don’t experience the same issues again. Thank you again for the feedback. We hope to welcome you back to the lounge again soon for a better experience.
Written 20 December 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

TravelSinceRetired
Vancouver, WA314 contributions
Great Airport Lounge
Oct 2019
Very nice club at MSP. Spent several hours here prior to our flight home. Pleasant surroundings. Plenty of windows so lots of natural light. Very clean & bright. Friendly staff. Excellent food choices that were replenished often. Nice bar area.
Written 9 November 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

TravelJunky312
Chicago, IL34 contributions
The best AMEX lounge in the program
Nov 2019
Granted I only been to the AMEX lounge in Vegas, Cabo San Lucas and DFW but this lounge in MSP is REALLY nice. The food is great and the service is impeccable. Yea, the bathroom protocol is a reminiscent of a gas station key system. But other than that, it’s comfortable and big. Better than an Admirals Club and certainly surpasses the awful lounge in Vegas.

Definitely the place to be if your flight is delayed or if you need to grab a delicious meal.

Well done AMEX, you have restored my faith in your program!
Written 5 November 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for the glowing message. It’s a delight to hear that our efforts are creating pleasant experiences for our guests. We look forward to welcoming you back to Escape Lounges soon. Have a wonderful day!
Written 8 November 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

monika s
Jensen Beach, FL24 contributions
Rude & Snarky staff!
Sep 2019 • Family
I walked in with my daughter & support dog. I walked in a lil closer to peek at food to make sure it was similar to what was advertised. I had such a great experience last week at the escape lounge in PVD. Immediately some snarky little man with rotten front teeth stared me down with stink eye, as if I smelled. I explained I just wanted to peek at food, and he look at my like I was an idiot, and was embarrassing. The snooty Asian lady immediately snapped at me my dog was not allowed in. I fly everywhere with my dog & she has sat in every bar/lounge/restaurant from rhode island to minnesota. The place was DEAD, they had such elitist attitudes, Im not surprised. In the gates the restaurants are all packed with people & yup Im sitting having a glass of wine with my dog in a NICE friendly restaurant. Never again... All that rudeness from 2 employees in less then 3 minutes.
Written 5 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for this valuable feedback. We do apologize that you didn't have a better lounge experience. We are committed to providing a great experience and hope you give us another chance in the future.We accept the admittance of service dogs as defined by the American with Disabilities Act. I’ve shared this comment with our lounge manager, who will also be aware of your concerns. Thank you again for the feedback. We hope to welcome you back to the lounge again soon for a better experience.
Written 13 September 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sherylhappytotravel
Winnipeg, Canada30 contributions
Disappointed in experience
Sep 2019
While the lounge is nice and quiet which is what we were looking for, we have been disappointed in the overall experience. We bought our tickets online and when we arrived we were sort of shuffled to the side while they figured out what to do with our voucher. Next we found the place somewhat rundown and in need of updating(carpets stained, seats in disrepair, paint chipped, etc.) The snacks were good but food looked unappetizing. Finally, and most frustrating is they don’t have a bathroom in the lounge. You have to exit the lounge on one side and walk all the way around to the front door of the lounge to get back in. It’s not cheap to get in here and if we didn’t have such a long layover, I would say it was definitely not worth it.
Written 4 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jim T
66 contributions
Save $10 with the tip below
Aug 2019 • Business
Was really happy that I chose to relax in this lounge! They have a decent size buffet and more importantly it wasn’t super low quality food on their buffet!

I was here for 7 hours and went from a table for six people while dining to a very relaxing chair you can fall asleep in to a bar seat to just watch planes.

2 Tip: a) Tell then this is your first visit and they will take $10 off...b)I had gone online to make a reservation and their site is managed by 3rd party that showed they had no more reservations available for my requested time. With that said, I contacted them directly by phone (call the airport) and talked to someone at Escape who told me they were very slow and that was confirmed when I walked in.
Written 26 August 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for the glowing message. It’s a delight to hear that our efforts are creating pleasant experiences for our guests. We look forward to welcoming you back to Escape Lounges soon and thank you for taking the time to share your positive word.
Written 30 August 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

brookvillejill
Tamarindo, Costa Rica236 contributions
Nice escape but needs a good cleaning
Aug 2019 • Family
It was a nice find and new to us. My two daughters and I got in on my Platinum AMEX free. Food was great and my favorite finger foods were here: cheeses, crackers, salami, olives, a delicious 3-bean salad, little personal servings of pasta and something Korean I didn't try, but really good.
My only complaint is that there was no plCe to bus our plates and no one cleaning. It was dirty. All table tops needed washing and some were piled high with dishes. Clearly needs more staff or better management to oversee.
Written 23 August 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Donna P
Holmen, WI11 contributions
Excellent Service
Aug 2019 • Couples
The Escape Lounge in Minneapolis was a wonderful retreat. An employee, Kika, was a special treat. She was so helpful, kind, respectful And had such a pleasant personality. She worked extremely hard
hustling and bustling all over accomplishing tasks. Please thank her for me.
Written 10 August 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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