We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Review Highlights
Spa Package

Booked one of the Spa’s packages that was on offer which was good value. An excellent day very... read more

Reviewed 5 days ago
SueA0402
,
Stoke, United Kingdom
via mobile
Lovely few hours

I booked Alton Towers for a half a day (3 hour) spa with some friends. Upon arrival we were warmly... read more

Reviewed 19 August 2018
Sam W
,
Stoke-on-Trent, United Kingdom
Read all 343 reviews
44
All photos (44)
Full view
Traveller Overview
  • Excellent41%
  • Very good27%
  • Average19%
  • Poor8%
  • Terrible5%
Travellers talk about
“steam room”(43 reviews)
“relaxation room”(23 reviews)
About
Step inside the Alton Towers Spa and find yourself in a blissful oasis of luxurious tranquillity nestled inside the Alton Towers Hotel, the perfect place to let your senses wander and your cares drift away. Spoil yourself with our complete range of...more
Contact
Inside Alton Towers Hotel, Farley, England
Website
+44 844 545 7923
Call
Reviews (343)
Filter reviews
343 results
Traveller rating
132
96
66
30
19
Traveller type
Time of year
LanguageEnglish
132
96
66
30
19
Show reviews that mention
All reviews steam room changing rooms are relaxation room free fruit robes and slippers conservatory area the secret garden dark room alton towers scalp massage lovely relaxing day value for money hour session theme park staff were friendly my mum three hours
FilterEnglish
Updating list...
1 - 10 of 343 reviews
Reviewed 5 days ago via mobile

Thoroughly enjoyed our spa package day. Staff were helpful and showed us around and they were always on hand for any queries. The back massages and facials were amazing. The food was quick and lovely. We can't wait to come back and visit again.More

Thank Nicola C
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 3 days ago

Hi Nicola C, Thank you for taking the time to leave us a review on Trip Advisor! I am so pleased to hear about your recent visit to us. We pride ourselves on delivering excellent customer service and I am glad that you got to...More

Reviewed 5 days ago via mobile

Booked one of the Spa’s packages that was on offer which was good value. An excellent day very relaxing. Back massages by Lucy and Beth were excellent and very professional. Disappointed that the jacuzzi and foot spas were not working, also we had not been...More

Thank SueA0402
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 3 days ago

Hi SueA0402, Thank you for taking the time to leave us a review on Trip Advisor. I am pleased to hear about your recent with us! I have passed your comments onto Lucy and Beth and their managers on your behalf, I am glad you...More

Reviewed 1 week ago via mobile

Completely disappointed in the service not all facilities worked which Alton towers spa never even made us aware of when making the booking which you have to pay in advance for. Apparently it says on the brochure that some times not all facilities are working....More

Thank Sarah R
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 3 days ago

Hi Sarah, Thank you for taking the time to leave us a review on Trip Advisor. I am very sorry to hear about your recent visit to us. I have passed your comments regarding our brochures onto our marketing team for a review into the...More

Reviewed 2 weeks ago via mobile

Myself and 2 friends booked the fantastic offer they posted during national spa week (Soothing Sunday) we all had a fantastic day and was nice just to relax. All the staff are amazing and very helpful from booking to the end of the day. We...More

3  Thank Jessica F
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 1 week ago

Dear Jessica F, Thank you for leaving a review on our TripAdvisor page. We're really pleased to hear that you and your friends enjoyed their time at the Alton Towers Spa and we do hope that you will return in the near future. Once again...More

Reviewed 2 weeks ago

Booked a spa afternoon for myself and my mum. The staff were lovely and the treatments were great. I had a full body massage and my mum had a facial. I have to be honest though, the spa itself is in desperate need of an...More

Thank mrsmsmith593
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 1 week ago

Dear mrsmsmith593, Thank you for your review. Firstly, it's great to hear how much you enjoyed your visit to the Spa; and that our Team's were fantastic and gave great Treatments. We are sorry to hear that you were disappointed with the overall decor of...More

Reviewed 3 weeks ago

Spent 3 hours here and it was well worth the £40 for both of us! Nice facilities although a few signs of it starting to become tired, plus the hot tub wasn't working. But everything else was working and was fantastic, really relaxing few hours...More

Thank Matt D
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 1 week ago

Dear Matt D, Thank you for leaving a review on our TripAdvisor page. We're really pleased to hear that you enjoyed your time at the Alton Towers Spa and we do hope that you will return in the near future. Once again thank you for...More

Reviewed 3 September 2018 via mobile

Was really disappointed with the spa in that it was very small. The outside seating is tiny with complete shade both from the huge parasol and buildings, it’s not very welcoming and has a wood shed plonked there as a sauna!! The showers were very...More

1  Thank karen r
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 8 September 2018

Hi karen r, Thank you for taking the time to review us on Trip Advisor. I am sorry to hear you were disappointing with your recent visit to our spa, especially regarding your hygiene comments in our showers. Please be assured our spa team have...More

Reviewed 29 August 2018 via mobile

We have been to Alton Towers Spa a few times now so thought it was time for a review! We booked for 4 of us as a treat for my heavily pregnant daughter! Once we arrived we were given forms to fill in then given...More

Thank samxxjane
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 8 September 2018

Hi samxxjane, Thank you for taking the time to rate us on Trip Advisor. I am glad to hear that you enjoyed our treatments, including your head and neck massage and our sauna/steam room! I shall pass this onto our Spa staff on your behalf....More

Reviewed 23 August 2018 via mobile

Beautiful spa, went with friends, reasonable pricing of £20.00 per person, was really nice way to relax with great steam room and other facilities, found the relaxation beds really good,numerous features to use and soft drinks provided. Staff were very friendlyMore

Thank Wander389517
AltonTowersCS, customer services at Alton Towers Spa, responded to this reviewResponded 24 August 2018

Hi, Thank you for leaving a review on our TripAdvisor page. We're really pleased to hear that you and your friends enjoyed their time at the Alton Towers Spa and we do hope that you will return in the near future. Once again thank you...More

Reviewed 19 August 2018

I booked Alton Towers for a half a day (3 hour) spa with some friends. Upon arrival we were warmly greeted by the Hotel staff. We knew where we were going, so we made our own way to the Spa area. Once we arrived, our...More

Thank Sam W
AltonTowersCS, Customer Service at Alton Towers Spa, responded to this reviewResponded 29 August 2018

Hi Sam W, Thank you for taking the time to write this feedback. It is great to know that you enjoyed your visit and though that us was a good price for your experience. We are very sorry that your Jacuzzi was out of action,...More

View more reviews
Nearby
Nearby HotelsSee all nearby hotels
Alton Towers Hotel
2 986 reviews
.03 km away
CBeebies Land Hotel
334 reviews
.05 km away
Splash Landings Hotel
2 717 reviews
.16 km away
Alton Bridge Hotel
185 reviews
1.48 km away
Nearby RestaurantsSee all 3 nearby restaurants
Flambo's
460 reviews
.14 km away
Alton Bridge Hotel Restaurant
298 reviews
1.48 km away
The Bulls Head Alton
285 reviews
1.50 km away
The White Hart
100 reviews
1.41 km away
Nearby AttractionsSee all nearby attractions
Alton Towers
15 540 reviews
2.08 km away
Croxden Abbey
28 reviews
3.87 km away
JCB Factory Tour
47 reviews
4.55 km away
Questions & Answers
Ask a question
Hollieepp
29 March 2018|
AnswerShow all 2 answers
Response from jenn4shepo | Reviewed this property |
There are good hairdryers but no straighteners........ And I couldn't see anywhere to plug any in.... Hope this helps.
0
Votes