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I have been to Mike's store a few times. I have always found what I was looking for and when I didn't, I was offered to either order it or get something similar in taste, price and quality. I have never been treated in any...More
I order a box of Romeo and juliet churchill's about every 3-4 weeks. Never had any type of issue.
I placed my standard order on 11/11 however I'm traveling and had the order shipped to a different ship to address.
Not only was I contacted...More
Ordered a pack of cigars through Groupon. Received an e-mail saying they were delivered but they weren't so I called. Spoke with Lucy who was supposedly the Customer service manager with nobody higher than her. She was absolutely RUDE, didn't know what she was talking...More
Bought a sampler through Groupon cigars arrived not even one decent brand in the lot. The cigars were no better then twigs unsmokeable guess this what you get thru Groupon and mikes cigars.More
Date of experience: April 2018
Thank John M
KimFromMikes, General Manager at Mike's Cigars, responded to this reviewResponded 24 April 2018
Thank you for your feedback. We offer a wide variety of cigars at Mike's Cigars, from introductory cigars that we offer on Groupon, to the premium cigars geared towards the more sophisticated palette. Our Groupon listings not only feature a photo that displays...More
Awful customer service. Cigars were supposed to be packed in a gold gift box. Box wasn't shipped. Found out that I would have had to pay extra for said box. Bait and switch all day!More
Date of experience: December 2017
1 Thank salutefamily
KimFromMikes, Manager at Mike's Cigars, responded to this reviewResponded 28 December 2017
Hi Salute Family,
Thank you for purchasing our Black Friday Cigar Special from Groupon. The gold box in the image is part of the scene setting, and is not on the list of included items which are clearly listed on the Groupon page as follows:...More
I purchased Cigars via groupon and had difficulty redeeming them. I emailed Mike's and they gave me different suggestions on what to do. When I finally was able to get my code fixed through groupon, I emailed Mike's immediately and they were on top of...More
Date of experience: December 2017
1 Thank katiela34
KimFromMikes, Manager at Mike's Cigars, responded to this reviewResponded 27 December 2017
Thank you for your kind review! We are glad we were able to assist you with your order, and we look forward to assisting you in the future.
Buyer be forewarned! Cigar orders and other products they bait and switch. Their customer service is shameful as they do not treat customers with respect and they deceive them with trickery. Also, their cigars have something wrong with them...not just dry, but also have a...More
Date of experience: November 2016
2 Thank A TripAdvisor Member
KimFromMikes, Customer Service at Mike's Cigars, responded to this reviewResponded 26 May 2017
I am so sorry to hear your report on your experience! In fact, I checked with another member of our team and she recognized you from your profile picture and was surprised to hear about your review as she remembered you from your...More
Mikes has a large walk-in humidor where you can buy your cigars. Then enjoy them in the large expansive lounge. WeI was there with my wife who also smokes cigars. It features a big bar and very comfortable leather chairs and couches. This is what...More
Date of experience: October 2016
Thank Modris R
KimFromMikes, Guest Relations Manager at Mike's Cigars, responded to this reviewResponded 26 May 2017
Thanks for your review, and for visiting our lounge. We are glad to hear you enjoyed yourself, and we look forward to seeing you here again!
I went to Mike's last summer for the first time after friends told me the cigar prices were good and the lounge interesting. I am a physician. My friends got free lighters, samples and perks. I came with a friend who is quite tall and...More
My friend, Mike moved to Miami and invited me to come have a cigar at what he described as a unique cigar lounge , Mike's Cigars. When I walked in I was greeted and made to feel very welcome. The lounge is large and well...More