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Review Highlights
Major flaws

I regret that I have to give Super Shuttle a negative review, since two of their drivers were... read more

Reviewed 6 August 2015
Isabella V
via mobile
Ride from SFO to San Francisco took 2.5 hours with about 7 or 8 stops: Never again, sorry!

I had an confirmed and prepaid reservation for an transfer from SFO to San Francisco. Pick-up was... read more

Reviewed 16 October 2016
SwissBern72
,
Canton of Bern, Switzerland
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Traveller Overview
  • Excellent23%
  • Very good0%
  • Average7%
  • Poor15%
  • Terrible55%
14 Nov 2016
“Super Shuttle the Blue & Yellow Van”
16 Oct 2016
“Ride from SFO to San Francisco took 2.5 hours with about 7 or 8 stops: Never again, sorry!”
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1 - 10 of 10 reviews
Reviewed 14 November 2016

I was in Kansas City and Super Shuttle was great. Right to the door even with other passengers at other hotels. Also on time performance, Said they will pick me up at 4:15 a.m. and was right there to take me to the airport.

Thank davidlJ5587IM
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 15 November 2016

Hi davidlJ5587IM, Thank you for your kind words. We look forward to serving you again in the future. Have a great day!

Reviewed 16 October 2016

I had an confirmed and prepaid reservation for an transfer from SFO to San Francisco. Pick-up was quite quick, I was the first in the shuttle. After they picked up 9 Persons in different locations at the airport. The ride took me 2.5 hours and...More

Thank SwissBern72
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 17 October 2016

We sincerely apologize for the negative experience and for the lack of proper assistance with your complaint. We want to make sure that our Customer Care team takes a look into this. Please email us at: socialmedia@supershuttle.net and provide your confirmation #. We will be...More

Reviewed 22 September 2016 via mobile

Rang the number to make our return trip to the airport but spoke with a rep in Arizona.(?) She said our booking ref was not valid (we used SS when arriving from airport and the ref was ok) then the correct zip code which she...More

Thank Jon A
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 23 September 2016

We apologize about this experience and for the inconvenience it caused. We'd like to resolve this for you. Please email: socialmedia@supershuttle.net and provide your confirmation and/or case number. We'll look into this.

Reviewed 5 May 2016

Pre-booked pick up at airport to Hotel. Found SuperShuttle rep easily enough and he said our lift would be along shortly. After 15 minute wait a driver collected us. In a nutshell it was an awful experience and I would not recommended travelling with this...More

Thank mary0809
Reviewed 6 August 2015 via mobile

I regret that I have to give Super Shuttle a negative review, since two of their drivers were extremely friendly, efficient, and professional; however, two major flaws existed in their service. We had the shuttles drive us from our hotel to the cruise ship terminal...More

Thank Isabella V
Reviewed 21 July 2015

First off we got the shuttle from the airport to the apartment. As the driver got into the city he was constantly hitting the brakes really hard every time he needed to come to stop. Then on top of that the driver had missed his...More

Thank Anton477
Reviewed 4 July 2015 via mobile

They stood me up for 20'. When I called them they said they were going to call back in10' and tell me the new pick up time . They never called. When I called again they said they did not have a vehicle available. That...More

Thank Alain B
Reviewed 1 July 2015

The Super Shuttle picked my group up at the airport, and we paid in advance for a roundtrip, departing 7 days laters. The evening before our departure, Super Shuttle called to confirm the pickup time. We had reserved two shuttles. One shuttle showed up, but...More

Thank Rhonda B
Reviewed 1 July 2015 via mobile

Plan on at least 1.5 hours to get to the airport because you most likely are not the only person on the shuttle. Keep your flight information up to date by calling. This helps the shuttle service plan. Shuttle arrived within the 15 minute window....More

Thank Perkadventures
Reviewed 25 April 2015

Before I traveled to SFO, I looked up some shuttle services online. I looked at pricing and availability. One of the names I remembered was SuperShuttle. According to the calculator on the site, it would cost me $24 to take me from SFO to Redwood...More

3  Thank BrunoLowagie
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