My husband and I booked, last year October to go hot air ballooning and due to the bad weather, the trip was cancelled. We were informed that the trip would be valid for up to one year. As we were coming from Zimbabwe, we planned to come this September and made our re-booking well in advance.
Now, when we arrived in SA, the office sent an email clearly stating 6.30 am as the time of departure, so we arrived as per instructed, and we tried to call the office numerous times with no answer. When we eventually got through to the office, they informed us that our trip had been cancelled and that they tried to get ahold of us to no avail (which was understandable due to our own oversight). However, the lady who we spoke to was extremely rude and condescending (i think it was either Darlene or Nancy). She spoke to my husband as if he was a 7 year old who lacked comprehension skills, continuously repeating '' did you read the email?''.
Our trip was postponed to the next day and when we contacted the office again for the itinerary they stated that it had been sent via email, when i informed them that we had not received any email, the lady sent the email and wrote in all caps 'resend' but in actual fact, she had not sent the email to us but had forwarded the email to the her other counterpart. As such, i would've expected a little bit more courtesy, than sheer annoyance. Our trip was then cancelled again due to poor weather. Ultimately our trip was cancelled three times, one cannot help but ask, was it truly due to weather or was it some form of racial profiling.
If indeed the trips were due to bad weather, i cannot stand for the patronizing and condescending tone and treatment from the establishment. Given we flew all the way from Zimbabwe for this trip. It left am extremely sour taste in my mouth and i would not recommend anyone use Bill Harrop's. If i could give 0 rating, i truly would.