Nederburg Wines

Nederburg Wines, Paarl: Hours, Address, Nederburg Wines Reviews: 4.5/5

Nederburg Wines
4.5
Wineries & Vineyards
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8:30 AM - 4:00 PM
Monday
8:30 AM - 4:00 PM
Wednesday
8:30 AM - 4:00 PM
Thursday
8:30 AM - 4:00 PM
Friday
8:30 AM - 4:00 PM
Saturday
8:30 AM - 4:00 PM
Sunday
8:30 AM - 4:00 PM
About
With a proud history dating back to 1791, the Nederburg winery, set against the imposing Drakenstein Mountains near Paarl, is dynamic, forward-thinking and progressive. A famous South African heritage wine brand, Nederburg is a leading example of the country’s wine excellence and innovation. Nederburg creates hand-crafted micro-cuvées for specialist wine lovers and beautifully balanced and accessible wines for everyday enjoyment, with equal commitment. They offer an exciting taste discovery. When the farm claims a reputation of wine excellence, it's no empty boast. Its recipe? Impeccable quality credentials, an ongoing award-winning track record, and a talented team led by cellar-master Lizelle Gerber, that strongly focuses on continually exploring ways to better their best efforts.
Suggested duration
1-2 hours
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4.5
233 reviews
Excellent
176
Very good
46
Average
7
Poor
1
Terrible
3

Carmen B
2 contributions
Apr 2022 • Couples
Zero Star Rating!
What an utterly horrible experience we’ve had at The Manor Restaurant at Nederburg Wine Estate on Easter Day, 17 April 2022.

We were a party of 13, consisting of 11 adults and 2 children. Four of the adults were pensioners which included my 87-year-old grandmother. As we live in Gauteng, we had made the reservation on 14 March 2022, as it was going to be the first Easter that we would spend together as a family in 2 years, due to the pandemic, and we wanted to ensure our booking. We had been to this restaurant once before during the latter part of 2021 and had an enjoyable experience then.

Immediately following our booking, on 14 March, we were advised via email by Ivhan (with Jerry and Arie, the managers, copied in on the mail) that, as we were such a big party we would not be able to order from the a la Carte menu, but rather from a set menu instead. We were fine with this, as we’ve had set menus at multiple places in the past.

They sent us 5 menu options: 1 with 3 basic main options; 1 with four mains; 1 with four mains and two desserts; 1 with canapés, four mains and two desserts and 1 with two starter options, four mains and two desserts. Note: The option for the mains was standard on 4 of the menus, which was line fish, braised lamb shank, tagliatelle and risotto.

We confirmed which menu we wanted, which was the starter, main and dessert option at R325 pp. My husband called Ivhan personally on Thursday 14 April to ensure that they had received our choice of menu and that everything was still fine. He confirmed that everything was perfect. My husband called again on Saturday, 16 April, to add one additional person to our party (then taking it to 13) and everything was still fine.

We arrived promptly for our 12pm Easter lunch reservation. And this is what happened:

1. After being seated our waitress proceeded to hand out standard menus and started rattling off the specials for the day. I interrupted her, telling her that we actually had a set menu. She asked to see it. I showed it to her on my phone, to which she responded “Oh, but we don’t have lamb shanks.” (As we had our set menus in advance, the entire party had already decided on their meal choices and 10 of the 11 adults wanted the lamb shank)
2. Ivhan, with whom my husband had been communicating with for over a month, then arrived at our table stating that there was only 3 lamb shanks available. We said that this was unacceptable. He said he would back.
3. He returned stating that there was only 3 lamb shanks available, but that we could have 2 free bottles of wine. We stated that we didn’t want free wine: we wanted the meal options which THEY had insisted we choose from. He stood there, dumbfounded. We asked him to get the manager.
4. Jerry (who has been cc’d in on all communication) arrived, immediately stating that there are only 3 lamb shanks left and that the alternative was beef shin. When we indicated that we would like the meal options which THEY had insisted we choose from, his response was akin to, “Well, we have beef shin now. Take it or leave it.” He disappeared after that never to be seen again. At that point we would have loved to get up and leave, but where was a party of 13 going to get a place at another restaurant on Easter Day without a prior booking? We reluctantly settled for the 3 lamb shanks and 8 beef shins.
5. Clearly the ploy from management, then, was to inebriate us. The waitress kept returning to our table with bottle after bottle of wine that we did not order. We kept sending her back until I explicitly told her to stop bringing us wine. If we wanted to do wine tasting we’d do so after the meal. We’d been there for over an hour already and we hadn’t eaten yet.
6. At around 13:10 our starter options arrived and she took our main orders.
7. The mains arrived at around 2:40pm - burnt beyond recognition. The 3 lamb shanks were so charred that the poor grandmothers couldn’t even cut through their meat. The beef shin alternative, which looked like kiddies meals with about one spoon of mash, was also burnt. The meat was tough and difficult to cut.
8. All meals were sent back, uneaten. And we told our waitress that we wouldn’t even bother with desserts.

Our first Easter Sunday together as a family had been completely ruined. After spending 3 hours there, we left hungry and angry. Management failed in every single aspect. We had done everything right - way in advance - trying to ensure a perfect day for everyone.

Jerry, I think you’d be surprised to know that people (of any colour) cannot be bought over and subdued with alcohol. Your disgusting efforts to silence us with free wine did not go unnoticed. Your attitude, service and management skills are appalling. You have left us bitterly disappointed.

We will never recommend The Manor Restaurant at Nederburg Wine Estates to anyone.
Written 18 April 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Faith
1 contribution
Dec 2021 • Family
We went there on a busy Sunday and still managed to great service from our friendly ambassador Murdo. Will definitely be back again :)
Written 19 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Devinsky
Johannesburg, South Africa215 contributions
Nov 2021 • Friends
We visited Nederburg for wine tasting after 15-20years and were once again blown away by the great service and good wines on taste. Annelle, hope I spelt the name right, was simply amazing, customer service at its peak 💪
Written 14 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for coming back to visit. We are so happy that you enjoyed it. Hope we see you back soon and hope to impress again. Team Nederburg
Written 12 December 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Kobus V
Johannesburg, South Africa102 contributions
Nov 2021 • Couples
Nederburg...after 24 years we returned and it remains a premium farm and a wonderful experience of SA expertise in wine making and hospitality
Written 13 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

coen_12
Johannesburg, South Africa1 985 contributions
Sep 2021 • Family
Went for braai in the garden,great preparation,stunning service and food.
Lovely live music,well done guys 👏 👏 👏,keep it up.

Really a good improvement
Written 25 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Retha
Melkbosstrand, South Africa41 contributions
May 2021 • Couples
We visited Nederburg on a sunny autumn morning. We sat under the big oak trees with the sound of birds all around. Natasha was a well informed host and we enjoyed the wine tasting together with a cheese and cold meat platter. A wonderful experience!
Written 22 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Volstruise, Thank you so much for your review and glad you enjoyed your trip to Nederburg, we will be sure to tell Natasha to keep up with the good work. Hope to see you back soon, we recently launched a new winter menu that can only warm up your hearts! Keep safe. Team Nederburg
Written 14 July 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ashley
2 contributions
May 2021 • Family
Since we stepped into the restaurant the service was absolutely amazing. We had a great time eating the delicious food at your restaurant. Our waiter, Manfred were committed to great service. Keep up the good work Manfred 👌💯. We would 1000% recommend Nederburg wines restaurant. Thanks for an amazing time..
Written 10 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Ash080917, Thank you for your great review (sorry for the late reply). We are really happy that you enjoyed your time at Nederburg and would love to see you back for a visit. We have recently launched a new winter menu that will keep your heart and stomach full :) Keep safe. Team Nederburg
Written 14 July 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

coen_12
Johannesburg, South Africa1 985 contributions
Mar 2021 • Family
Took our children as we enjoyed our previous visits,but the food was not up to standard.
Meat tough,maybe the public holiday was a problem.
Didn't enjoy our visit as much,especially if the standard is not what we experienced previously.

Will think twice before we visit again.
Written 23 March 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

kellymyatt11
2 contributions
Jan 2021
Great food, setting and service for our family of four. Really good children’s meals and massive side portions.
Written 18 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mpho T
2 contributions
Jan 2021 • Friends
Carmen service was amazing, made the Sunday warm and relaxing. Had the cake and it was decedent. Will be coming back.
Written 10 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Nederburg Wines

Nederburg Wines is open:
  • Wed - Mon 08:30 - 16:00
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