Tours and Tickets by Benguela Cove Lagoon Wine Estate
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Louise wrote a review Apr 2021
Review of: Cheese and Wine Pairing
Fantastic pairing, Everglen excellent service from Valentino, fabulous wines! We really enjoyed the service and the beautiful views
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Date of experience: March 2021
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Response from seasideCM, Manager at Benguela Cove Lagoon Wine Estate
Responded 30 Apr 2021
Hi Lucyex123, Thanks for your great review. We appreciate the feedback and hope to see you again soon.
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We were welcomed and treated so well. Excellent MCC, very good service, amazing views and good food. We will be back soon for dinner. Highly recommended!
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Date of experience: March 2021
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Response from seasideCM, Manager at Benguela Cove Lagoon Wine Estate
Responded 30 Apr 2021
Hi MBurgess1, Thank you for the great feedback and we look forward to seeing you again soon.
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Just popped in for a wine tasting being recommended from family who visited a few moths back. So glad we decided to check it out! Amazing views. I had the cheese and wine pairing and my husband the chocolate and wine. We were helped by Colin who was very helpful, funny and knowledgeable. Will definitively come back to try another pairing. Well worth a visit. …
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Date of experience: February 2021
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Response from seasideCM, Manager at Benguela Cove Lagoon Wine Estate
Responded 30 Apr 2021
Hi zanidevil, Thank you for your great feedback - we hope to see you again soon.
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Christo B wrote a review Jan 2021
Review of: Wine Tasting
Naomi is probably the best host I have ever met during all my visits to restaurants and wine estates in the Cape. Her energy and sense of humor makes you want to stay longer. We started with a wine tasting and all the Benguela Cove wines are excellent. We then moved on to have lunch with some ice cold craft beer and very tasty food. The service at the wine tasting and the restaurant was professional, quick and always with a smile. Make time to really enjoy Benguela Cove.…
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Date of experience: December 2020
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Response from Ashley S, Manager at Benguela Cove Lagoon Wine Estate
Responded 07 Jan 2021
Hi Christo. Wow, thank you so much for the great 5-star review, and such kind words it is most appreciated. Naomi and the team are so delighted you had a great experience and look forward to welcoming you on your next visit.
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I was shocked by how terrible the service was at Benguela Cove, especially after hearing nothing but amazing things about it and seeing its beauty. My friends and I made sure to stop by and we are currently in a 50/50 mindset whether it was a good experience or a memory we can one day laugh at. The Food? To die for, absolutely delicious. The Service? Nearly soured my appetite. My “lovely” waiter that day was Nigel. At least I think it was, since I saw him approximately once the entire time we were there, after a half-mumbled introduction. He never seemed to be within sight or sound distance at any time of the day, and I was more attended on by the rushing runners (who were lovely girls) than any of the waiters who seemed to have far better things to do than their job. The front desk manager/half-hearted hostess was the worst though. She had the look of a manager, but the air of someone who didn’t want to be there in the slightest. She had an attitude that could only be described with words that would get me banned from this website, and it was abundantly clear that some of the bad service stemmed from worse management when I saw how she operates. She actively ignored any of my attempts to get her attention, as well as any of the kitchen staff whom I saw more than once try alongside myself to get some help. The Food was quite tasty though. Only reason I would ever go back.…
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Date of experience: December 2020
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Response from Ashley S, Manager at Benguela Cove Lagoon Wine Estate
Responded 07 Jan 2021
Hi there, Thank you for choosing to visit us and for taking the time to write a review and give us feedback on your experience. We really appreciate the compliments regarding the food served as chef Annie really puts her heart into every meal served to our guests. We would like to take this opportunity to apologise for the service you experienced by our restaurant team which we have addressed with all of them to ensure it doesn't happen again. Benguela Cove as a team prides itself on offering an extremely high level of service to ensure that our guests have a great experience. Sorry that we fell short on this occasion and we do take feedback like this seriously. We hope to see you again soon for a better service experience.
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