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Hermanus Whale Cruises

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Hermanus, South Africa
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Hermanus Whale Cruises
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Adel W wrote a review Nov 2020
6 contributions5 helpful votes
Please do not use Hermanus Whale Cruises!!! We booked and paid for a cruise with Hermanus Whale Cruises in August and was informed that the cruise was cancelled only 2 days prior to the date, on 4 Aug. After initial promises of rescheduling and thereafter being sent hither and dither for a refund, we are STILL out of pocket for the full amount.
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Date of experience: September 2020
1 Helpful vote
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Eija T wrote a review Nov 2019
Turku9 contributions5 helpful votes
It was a great trip to see whales. We saw so many whales. I recommend this trip. Boats are safe and hole trip was very well organised
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Date of experience: February 2019
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Peter R wrote a review Nov 2019
Doha, Qatar12 contributions8 helpful votes
Totally incompetent and unprofessional. Took booking for 4 adults and 2 children on day of cruise were informed on arrival that boat was broken and had been since yesterday no body had courtesy to email or call or even arrange alternative tour. This left kids really upset you have to ask yourself if they are this bad at admin how good are they at actually running a boat?
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Date of experience: November 2019
1 Helpful vote
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danigelm wrote a review Oct 2019
3 contributions3 helpful votes
Extremely poor experience. 1. We reserved 2 tickets for 7:00. After we came and in the middle of the preparations the crew told us that the boat is broken and cannot be started. We had to wait 2 hours for the crew to fix the problem. How can you be so irresponsible? people in their holiday woke up so early to find out the boat is not working? why nobody tested the boat at least an hour before the cruise? at least you could start working on the problem earlier or call the people so they could decide if to come or cancel. 2. Misleading photos. The reality is that the boat is staying very far away from the whales and you barely see them as a spot in the water. 3. They get stuck over the same whale for 2 hours and dont even try to search for others species or other whales that might be more friendly. 4. the captain in the boat always faced the whales from the same side. so if you happen to sit in the opposite side, you are screwed. all the people from the close site are standing with their cameras and all you see is hands with smartphones and a black dot far in the distance
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Date of experience: October 2019
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cpfc1984 wrote a review Oct 2019
Chichester, United Kingdom357 contributions156 helpful votes
your guarnteed to see whales on this trip . Good size boat and good team managing the trip . We saw numerous whales close enough to touch The trip was around 2 hours so would advise if you suffer from motion sickeness take a tablet
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Date of experience: October 2019
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