Eagles Nest Wine

Eagles Nest Wine, Constantia: Hours, Address, Eagles Nest Wine Reviews: 4/5

Eagles Nest Wine
4
10:00 AM - 4:30 PM
Monday
10:00 AM - 4:30 PM
Tuesday
10:00 AM - 4:30 PM
Wednesday
10:00 AM - 4:30 PM
Thursday
10:00 AM - 4:30 PM
Friday
10:00 AM - 4:30 PM
Saturday
10:00 AM - 4:30 PM
Sunday
10:00 AM - 4:30 PM
About
Eagles' Nest is cradled in the secluded Constantia Valley on some of the steepest vineyards in South Africa, allowing for the creation of rare, distinct and exceptional wines. From vintage to vintage, the wines consistently express the characteristics of each cultivar, giving a rounded complex structure with quality throughout. Quality and consistency is paramount at Eagles' Nest. Our unique terroir combines with a passionate attention to detail in the vineyards, yields fruit that is crafted into wines which epitomise elegance, finesse and complexity.
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4.0
272 reviews
Excellent
125
Very good
82
Average
34
Poor
18
Terrible
13

LawHollander
Sea Point, South Africa9 contributions
Rude, Unwelcoming Staff and Manager
Apr 2021
This past Saturday we celebrated our anniversary and were hoping to include a cheese board and glass of Viognier at Eagles Nest in our celebration itinerary, but unfortunately were terribly let down by rude, unwelcoming staff.

We made a booking for 1 pm and sent an email on Friday requesting for the time to be pushed out by an hour. Having not heard back on Saturday morning, we decided to call to confirm the requested change and were met by a rude, unwelcoming staff member who asked us whether we "expected them to just keep tables open for us"? Incredible.

The staff member then proceeded to tell us that they don't take bookings so she was unsure how this could be (despite us receiving a booking confirmation email)? At one stage in the conversation, the staff member informed us that she had in fact tried to call us the day before to confirm the booking which was bizarre given that only moments ago she had expressed her confusion as to how we had secured a booking in the first place? The staff member told us that there was nothing that she could do and that we should arrive, fingers-crossed, and see if there was availability.

I asked to speak to the manager who unfortunately was just as unhelpful, rude, and dismissive, and went so far as to make us feel like we should be grateful to be visiting Eagles Nest.

There was no attempt to make us feel welcome which is an incredible attitude to have, given how brutal the last year has been for the wine industry. Surely they should be doing everything they can to accommodate paying guests?

We are big fans of Eagles Nest and purchase their Viognier on an annual basis. Unfortunately, this experience has left a bad taste in our mouths and I don't foresee us visiting them anytime soon which is such a pity.

The issue is not what was said, but rather how it was said. We are flabbergasted at the arrogant attitude of both the staff member and even more so the manager.
Written 12 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jens B
Munich, Germany14 contributions
Less than average
Mar 2021 • Couples
As there are so many fantastic wineries in the Cape Region, I have to say that Eagle’s Nest is far away from being my favorite. The location is nice, surrounded by trees but there is not much of that winery feeling. The lawn is equipped with wooden Picknick tables. So nothing special and could be done much better.
Wines are typical average wines. Nothing special... no surprises. And the tasting was also just average, it didn’t come from the heart!
Written 3 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Matthew K
Durban, South Africa61 contributions
Good wine let down by unacceptable service attitude & staff dishonesty
Dec 2020 • Couples
I went with my wife & adult daughter. I have a cellar, & collect wine & am acquainted with Eagles Nest Wines. I spend a lot of money on wine annually.

We were there at about 10:30 AM, & there were not a lot of people. At a table near us were a pair of ladies who were speaking English but sounded foreign possibly American.

These ladies were clearly & obviously getting a different level of service from us. We had a man serving us who put in an appearance every 10 minutes with a new wine to taste. They had a man serving them who was standing talking to them continuously & he had up to 4 bottles of wine on the table at 1 stage. As far as I can ascertain there was only one wine tasting format with one price.

My daughter noted that the ladies above were given a rose to taste. She asked about rose & was told by our waiter that it was not on the tasting list. She pointed out that the other table was getting rose & he scowled, & with bad grace said he would bring us some. He returned several minutes later with a bottle of rose & 1 glass, & poured my daughter a glass to taste. He did not even offer my wife or me any rose.

At the end the bill for tasting was R255.00 (3 tastings at R85.00 each.) I paid with 2 notes of R200, & he brought me R45.00 change! When I pointed this out he gave me the correct change & did not even apologise.

I object to be being treated like a second class citizen in my own country. In addition I object to waiters who think that customers are there to be “milked,” & possibly everyone who drinks 4 glasses of wine is so drunk that they cannot calculate their change.

To end our horrendous visit, we (responsibly) had travelled there by Uber, & the cellular signal was so bad we struggled to summon an Uber.

I shall look elsewhere to purchase my wine. Although Eagles Nest has good wine I shall not struggle to do better at the price.
Written 14 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Matthew I am SO sorry to hear about this experience! This all sounds very odd as the third wine you taste should have been an option between any 3 of our little eagle wines [a white, rose or red] so there is no way you should have been told you cant taste the rose. Please be so kind as to contact me with a bit more information about the person who served you [a description is fine if you do not have a name] so we can take this further. Also please please please let us know next time when you are still on the estate so that we can rectify the problem for you immediately. We hate that you left feeling less than satisfied with your experience. Kind Regards Kaylee - Team Eagles' Nest info@eaglesnestwines.com
Written 31 December 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

travelboyCT
Cape Town Central, South Africa17 contributions
Reduced wine list over Summer 2020
Dec 2020 • Friends
The owners had taken all the more affordable wines off the list in the restaurant to maximize profits - according to the staff. So, only premium reds, Sauv Blanc and Viognier. No Rose and and no Little Eagle Red which are on the menu but not available (you can taste - but not purchase. So if you don’t like SB - tough luck. Beautiful setting n all - but many other spots not trying to squeeze what they can out of customers.
Written 5 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Alan C
Cape Town Central, South Africa5 contributions
Wonderful memories
Oct 2020
Excellent venue, staff, wine and food. All-round a first-class experience. I will be back many more times!
Written 5 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

inquisitive4950
Cape Town Central, South Africa42 contributions
wont be back!
Sep 2020
Organised to take 14 friends for wine and platters for a birthday celebration. From beginning to end it was a nightmare! Unprofessional, not accommodating,and an uphill battle to organise,

On the day, the manageress on duty was rude, grumpy and unwelcoming.

A beautiful setting but unfortunately no idea how to run a business, especially coming out of lockdown!!.
Written 25 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Adam
Staffordshire, UK64 contributions
Small vineyard. Massive greating!
Mar 2020 • Couples
We used the red bus tour to drop us off at the gates of Eagles nest. We walked up the driveway to be greated by a lovely smiley lady and "BEAR"(the dog) fast asleep. We were invited in for a tasting but declined. We did stop and have a glass of wine and some great SA delicacies. We were also greated by BEARS friends IZZY AND TEDDY. These just add to the perfect feel of the place. Unfortunately we only had a small backsack otherwise these dogs may have come back to the UK with us. Thanks for the wonderful look into the vineyard and a warm welcome.
Written 14 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Sandie M
Durham, UK1 283 contributions
Not impressed
Mar 2020 • Couples
This is the visit place we’ve visited where we were disappointed .On arrival there’s a notice saying enter at your own risk,which we found rather strange,but then we realised the path down to the restaurant area was a disgrace uneven block paving dislodged really unacceptable people could be really hurt ,and it’s on an incline .The whole area was a mess loads of weeds .The staff were no better shouting at each other ,the whole situation seemed in disarray.We just turned on our heels and left
Written 10 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Albert Z
Petersfield, UK218 contributions
Wines very good experience average
Feb 2020
We had the Viognier and Shiraz which were the best two examples of either grape we have had in South Africa. Will actually try and buy in UK. In particular the Shiraz was the only SA example we found that could compete internationally at a high level.

The experience was pleasant in a nice garden but could have been anywhere as no views or tour of the vineyard.
Written 19 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Clive V
Johannesburg, South Africa31 contributions
Beautiful estate
Feb 2020 • Friends
Great location and beautiful wines. The viognier was lovely. The service is average. The biltong platter is way over priced for what you get.
Written 1 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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