My daughter visited Cape Town from the USA with 4 friends, they are 21 years old. They used Cape Xtreme Adventure Tours to do the Table Mountain Skeleton Gorge Hike. They were picked up by their Hiking guide Garreth. They thought he was the drive,r as he did not say a word to them, when finally one of the girls asked him if he was Garreth. He did not ask them their names, nor did he converse with them at all!!!! This hike is long and he made it no fun at all, He went ahead on the hike, he did not care at what pace they wanted or needed to go. He gave them no details about the flora or fauna or scenery, They were together for many hours and he made this long hike extremely unpleasant!!!! He was so rude. I contacted Cape Extreme Adventures and was messaging with Barry O' Donoaghue the Managing Director. I explained the situation to him, and he said he would come back to me. I had to chase up on this matter as he did to come back to me. When I Messaged him again, he said that each girls should have contacted him (they are at college so took it upon myself to complain), he did not follow up with me, can you imagine him getting back to 5 other complaints?He did not ever say he spoke wit Garreth and said that my girls gave Garreth a tip, which means they must have been happy, Well they did tip Garreth, a small one, which they should never have done, but they are American and we tip everyone. They have now learnt their lesson. I requested a 50% refund, which he would not agree to and blamed it on that each girl did not contact him, and that they gave a small tip and then on the Carona Virus ,as he was losing business.
Do not use the Company for any adventures, they do not care about their customers.