I want to start out letting everyone know that I do not take giving bad reviews lightly. If you read through my others, you will see that I have only one. Unfortunately, this needs to be done after my experience with this company.
We were going to be in Cape Town for 11 days in March and were looking for adventurous things to do with our family. Paragliding was definitely on the top of the list. After researching, we settled on Fly Cape Town Paragliding. The website looked nice and they said all the right things, so we decided to book with them.
After the booking was made, we received a confirmation email that included payment terms, our flight day, flight time, and a link to cancel if we needed to. They asked you give 24 hours notice.
Upon arriving in Cape Town, some things happened out of our control and we knew we would be unable to make our scheduled day. I followed the cancellation link to cancel our booking. I did this giving them a full two days notice. I re-booked on the website for the day before our original booking. With that booking, I also included a note saying that our cell phones did not work in Cape Town. If they needed to contact us, please call the hotel (I provided the name, phone number, and even the room number) or by email.
One hour before we were to fly, we had not heard from them. I decided to call them to confirm if flight conditions were right to fly. Good thing I did, because the days flights were cancelled. Not a big deal. I explained to the gentleman on the phone what I had explained when we booked (no working cell phone in Cape Town). I told him my name and again the contact information, then told him I would re-book online for another day.
This is where the major problems begin. The day we originally booked for, that we cancelled, our family was out on another activity. When we came back to the hotel that evening, I checked my email to find a very nasty note from the company. They wanted to thank me for wasting their time and a bunch of other highly negative things. I was floored and angry. We cancelled that booking online by the given link and instructions they provided. I sent a response explaining the situation while staying calm. The response I received was almost unreal, it was my fault. He then proceed to say that they were sorry for my mistake and other unprofessional comments.
The link they gave me only cancelled one person, not all three. When I booked, I received one confirmation email and one cancellation link, not three. I asked him to please explain that and how it was my fault (he never addressed that). I also added that in no way as a business owner would I ever treat a customer like that and continue to blame them for my mistake. The response I received was the most pompous and arrogant thing I have ever read. I will give you the highlights, and these are actual quotes. "It's your fault", "We do not operate like a normal business where the customer is right", "You wasted our time", "We don't need your business", "We know the truth will always show who's wrong", "We understand that there was a misunderstanding on your part".
I'll leave out all of the personal attacks, as I am sure you already get the point. I responded one last time to his email. I explained to him that I can see that he is the kind of person who has to get the last word in and that I would no longer reply to his messages. Of course, he responded once again with more attacks.
We chose another company, there are a bunch out there, and had an amazing experience. They were quick to respond and knew how to follow directions in contacting us. I would mention the companies name, but I feel that to be inappropriate in this review. If you are interested, you can read my other reviews and find the name.
If anyone has doubts about my claims, please private message me. I have kept all of the emails as proof and would have no problem forwarding them to you.
Ask yourself this question, is it worth it to book with them? When we are talking about something as important as your safety in an activity like this, why take a chance? There are much better options out there. What happens if something goes wrong, do you really want to deal with someone like this telling you it's your fault and avoiding responsibility at all costs?