Canal Walk Shopping Centre

Canal Walk Shopping Centre, Cape Town Central: Address, Phone Number, Canal Walk Shopping Centre Reviews: 4.5/5

Canal Walk Shopping Centre
4.5
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4.5
644 reviews
Excellent
300
Very good
268
Average
54
Poor
12
Terrible
10

Tino
1 contribution
Customer misrepresentation
Feb 2021 • Solo
Limnos bakery should be honest with customers especially now that they sell perishables.

I visited Limnos Canal Walk on February 17, 2021 to place an order for a birthday cake (carrot cake) to be collected on the 18th of February 2021. The Cashier offered me a carrot cake that was in the fridge and i said no I would like to place a special order because I want it freshly made as I would keep the cake for the next few days. She said it’s alright your freshly baked cake will be delivered the following day.

When I went to collect the cake on February 18, 2021, the cashier handed me a box. When I opened the box later when I had got back home, the cake was already cut/demarcated I could see this was not a fresh cake. It was a special birthday cake order and why would the store demarcate/cut my cake? I phoned the store and enquired about the cake was cut? I was informed that they had not taken delivery for the day, so they gave me what was available, and they highlighted that delivery for the day was coming later. The shop instructed me to bring back the cake.

When I got back to the shop, the lady who was assisting me could not get a quick approval from the manager. I then decided to go to your competitor to buy a birthday cake as I was not sure how long this was going to take before a decision is made. It took about 45 minutes for the shop to reach the manager who then resolved that Limnos could grant me a voucher not refunding me. I expressed to them that I do not need a voucher anymore because of their sloppiness, I already made alternatives for the birthday cake. I asked for the refund, but the shop decided not to refund me but for me to keep that very cake..

Since, I had already bought another cake because of Limnos failing to resolve my case in time, mis-representing information about delivery of the cake and on top of that cutting my birthday cake, I would like to be refunded my money I paid for the cake.

As if that was not enough the Cherele one of the Managers was not apologetic at all, I called her this morning and she agreed that the cake was not delivered on the day meaning no special cake was ever made for my order. She was screaming at me that Mam we cannot make loses yes my staff made a mistake but that will be addressed in a staff meeting no apologies no remorse on my side.

That means that Limnos is forcing me to donate r500.
Written 24 February 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sydney
4 contributions
Very average, parking is available but . .
Jan 2021
The unoccupied and uncleaned books and crannies of this massive complex is a real issue for someone with kids. Parking issue to be resolved if more are to be attracted.
Written 3 February 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

naeemah
Cape Town Central, South Africa3 contributions
Excellent
Feb 2020 • Family
Beautiful mall, lots of shops, my kids love it because they get to go to wonderland(games)
Lots of different places to eat, lots of things to do including watching movies, chilling outside on the grass
Written 5 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anru P
Johannesburg, South Africa29 contributions
Great hake special
Dec 2020 • Friends
We had a lovely meal and great service. The fish flaked so nice and tasted so well, oven fried and deep fried.
Written 31 December 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Danie92
Johannesburg, South Africa270 contributions
Feel good Centre
Feb 2020
Our first visit to this area and we were pleasantly surprised with the Centre. Very spacious and your feeling is one of "it's nice to be here".
Written 23 May 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mark Lagden
Edgemead, South Africa1 contribution
Excellent Service Given by Melandi @ Shimansky Jewellers Canal Walk
Jan 2020
I had taken an important decision to propose to my partner and was faced with the challenge to choose the right engagement ring, with the best diamond. Melandi was the assistant who guided me through this important process. She was extremely helpful, and gave me friendly and more importantly an efficient service. She took the liberty to explain the qualities of the diamond and what to look for. I ended up purchasing a beautiful engagement ring which boasts a brilliant 10 diamond, and cant wait to put this on my partner's finger. Thanks, Shimansky, and Melandi, for your excellent advice and service, and for the most beautiful diamond that I have ever seen. I'm sure my partner will be proud of her ring. I will gladly recommend all my friends to come to you should they be seeking advice on purchasing a diamond ring or any related jewellery. You are brilliant and I give you a 10 out of 10 for your service.
Written 13 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tanumita D
Kolkata (Calcutta), India514 contributions
One-stop point for all your needs, awesome shopping experience
Jan 2020
Canal Walk Shopping Centre is a huge mall which extends from Pick n Pay at one end to Checkers on the other end. With lots of options to shop for garments and things for daily use like Edgars, WoolWorths, Game etc, this mall is a one-stop place for all your needs. The food court has all the options including Burger King, McDonald's, Anat, KFC and what not. For the first timers it would seem a bit confusing because of the length of the mall but I got used to the shops by studying the mall map present on their website. It is situated right in the centre of Century City and I used to visit the mall every three days or so. It is spacious and well planned. The movie experience is also quite good. Overall I loved the place.
Written 10 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Phumla N
Cape Town Central, South Africa13 contributions
Great shopping
Jan 2020 • Friends
It's a beautiful big mall has most of the shops, ample parking space but the parking fees is very high. great place for children to play.
Written 20 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ashton P
7 contributions
Pick n Pay - Tyme Bank Services
Jan 2020
I have an account with Tyme Bank that has a business relationship with Pick n Pay, that allows Tyme Bank users withdraw cash at any Pick n Pay. When I was in need of cash and made my way to the Pick n Pay, they told me that they do not have cash available for me to withdraw.

It is outrageous of the thought that a supermarket, in a huge mall, apparently don't have any cash for the customer to withdraw.

my experience was unsatisfactory, that just spoiled my entire shopping experience, knowing that in 2020, situations like this still exist.
Written 20 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Blomstein R
14 contributions
Large shopping mall but overrated
Jan 2020 • Couples
Century city Canal Walk shopping mall is quite a large mall. However, in comparison with other smaller malls one notices that the services provided are similar, a lot of the open space can be better utilised, parking needs to be paid for and is overpriced. Further it does not offer anything really special that makes it stand out. A real let down.
Written 15 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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