Premier Classe Train
Premier Classe Train
3.5
8:00 AM - 4:30 PM
Monday
8:00 AM - 4:30 PM
Tuesday
8:00 AM - 4:30 PM
Wednesday
8:00 AM - 4:30 PM
Thursday
8:00 AM - 4:30 PM
Friday
8:00 AM - 4:30 PM

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


3.5
3.5 of 5 bubbles272 reviews
Excellent
64
Very good
81
Average
53
Poor
35
Terrible
39

Jeff adams
Derby, UK5 contributions
3.0 of 5 bubbles
Nov 2019
For the price the train trip wasn't bad compared the rest of the rail network in SA however it's nowere near as luxury as rovos rail or the blue train. The food was pretty bland and the train doesn't stop at all for sightseeing like rovos rail and the blue train do. The staff is very friendly though.
Written 5 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

VNwildrose
Ellington, CT203 contributions
1.0 of 5 bubbles
Jul 2020
The train from Johannesburg to Capetown was suspended because of an accident in February 2020. We reserved our trip a year ahed of the July 2020 travel date through African Sun Travel. Even though the reservation contract said 70% refund if cancelled by customers so many months ahead of the travel date.... African Sun Travel never responded to our multiple cancellation and refund requests. We are reporting both African Sun Travel and the Africa Premiere Classe Train company for their fraudulent business practice and breach of contract.
Written 29 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

E3976MRandyn
Cape Town Central, South Africa8 contributions
1.0 of 5 bubbles
Mar 2020
I just wish that there was some sort of communication. We booked for 5 people. Trip was cancelled. We booked through Africa Sun Travel. Now phones are disconnected.

I am a very understanding person, but at least talk to me.
Written 29 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Keith C
Auckland9 contributions
1.0 of 5 bubbles
May 2020
I was booked on the Premier Classe train. I've been trying to get a refund but messages not replied to, phones disconnected etc etc. Has anyone been successful in getting a refund and how did you do it.
Written 14 May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Helrob_90
London, UK5 contributions
1.0 of 5 bubbles
Feb 2020 • Friends
Echo the reviews below. Was on the train when it crashed and derailed last week and cannot describe how much of a shambles it was. We were welcomed onboard and told there would firstly be no welcome snacks or drinks because the the catering manager had gone to do his grocery’s. The train manager proceeded to explain that we would be cleared to skip red signals to get to Joburg which struck us as odd. About 4 hours into the journey, we were moved from 4A to 1H, the very first cabin on the train. It became clear after the crash that the train manager had not noted down where he had moved people, which did not help checking people were accounted for after the crash. Didn’t sleep at all on the first evening as although the train was going on average at about 15 mph in the day it seemed to be going crazy fast at night, with screeching breaking at regular intervals. By the second day we were 9 hours late. The train manager had asked some people if they wanted to get off and have other arrangements made, though never asked us. He then proceeded to tell them that there were no other options but to stay on the train, something that could have saved people from serious injury.

When we crashed there was sharp breaking and then an impact - luckily we were not in the cabin which was completely crushed, but in a lounge cart around 7 carriages back - the entire top of the bar broke and flew off in the impact. There was confusion and the train manager came out and said ‘I’m going to see the driver to check when we will be back on our way’. The services were really good when they arrived, staff by this point were packing their stuff and trying to leave the train. One of the staff even said we couldn’t take a blanket from the train despite all belongings being trapped in the carriage and being in shorts at midnight.

I got my bag back 3 days later after explaining that I had seen it had been recovered on the news and sending numerous texts and emails.

I would urge anyone who is considering to take any of the trains in SA think again, as the safety record is not good and this could have been completely avoided. It’s a shame as this could really be great if the safety was improved somewhat.
Written 17 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

louise15290
London, UK2 contributions
1.0 of 5 bubbles
Feb 2020 • Friends
Review below explains perfectly. Please don’t get trains in South Africa they are unsafe. This has happened a number of times and appears to be getting worse.
Written 17 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mike O
9 contributions
1.0 of 5 bubbles
Feb 2020 • Couples
After seeing the previous review talking about the train being cancelled due to “a derailment” I had to comment about our experience as we were on that train.
We were travelling on the premier classe train from Cape Town to Johannesburg. The first day was a great experience but when we woke up the next day we were already running 7 hours late and it kept getting worse. Most of the line is single track so you have to wait to let other trains through.
At about 930pm we were all fed up and anxious about arriving at Joburg station 10 hours late in the dark. At this point our train collided into the back of a stationary freight train, the lights went out and our cabin crumbled around us leaving us trapped under debris. As we could hear the lady in the cabin next to us screaming “my legs are burning” we panicked that the train was on fire and scrambled to get out. Somehow, with help from other passengers we did! The couple next to us were not so lucky: she is in hospital seriously ill after being trapped for hours and her husband sadly died.
As you can see from the attached picture our carriage had been thrown off the track and was close to tipping over, if it had I’m sure we would all now be dead. As the passengers in our carriage rushed to get off the train one of the crew members shouted to stay on the train as if we got off the people outside would rob us or worse!!
The next few hours are a blur of chaos and incompetence as we eventually were allowed off the train and abandoned at the roadside for hours. It became obvious no one had control or even any idea how many people should be on the train. At one point someone approached my partner to tell him I was deceased! Eventually at around 2am we left the scene with some lovely people who owned a hotel other passengers were staying at. There was no assistance or concern from anyone supposedly in charge.
Perhaps what has shocked and disappointed me most is the lack of care or follow up. No one has checked to see if we are ok. I contacted them to see if we could retrieve our trapped luggage with limited response. We attended Joburg station to see if they had found our belongings and the attitude there was disgusting. We were told “you can’t be angry as accidents happen”.
It is quite clear that this crash is not a shocking event or tragedy in South Africa as crashes frequently happen and are often not even reported. In conclusion, don’t take the chance so please don’t take the train and think seriously about taking any train in South Africa. This would have happened even if it had been the Blue Train or Rovos Rail.
Written 16 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Graeme M
6 contributions
1.0 of 5 bubbles
Feb 2020 • Friends
The check-in and boarding at Cape Town was very straightforward and I found the staff to be quite friendly and approachable.

The train left on time and we were assigned 2 twin cabins (one at the front of the train and one at the back) with 2 bench sofas that converted to beds overnight. The train was operating well under capacity with only around 35 passengers onboard.

The train manager was friendly enough and regularly spoke to us explaining that the train would be delayed because of signalling issues that required a manual override. There were regular meals served onboard which I thought were very nice for the money paid.

Around midday on the 2nd day it became clear that we were significantly delayed. Estimated to be around 9 hours late, passengers were offered to get off at Kimberley to make their own way to Johannesburg. However we weren't in a rush so decided to stick it out on the train, which turned up the be a potentially deadly decision.

Despite going at a snail's pace for most of the journey we picked up a lot of speed in the last hour towards Johannesburg. We were in the rear lounge car and I remember having to hold my glass to prevent it falling off the table.

About 45 minutes before we were expecting to arrive in Johannesburg the emergency brake was applied (a feeling we had come used to) then 1 second later we were plunged into darkness and sent flying across the carriage as the train collided with something. (The front of the train had crashed into a stationary freight train.) Luckily, we were in the furthest back lounge car which was empty so we just had a few bruises and scratches - although the bar itself had broken appart.

Unsure what had happened at the time we decided to crawl back to our nearest compartment which was at the back of the train and await some information.

Most of the staff appeared calm but they weren't speaking English so I don't know what they were trying to do, if anything. Eventually someone took a register of names.

Thankfully the emergency services arrived within 20 minutes and were able to explain that the front carriages had derailed and been partially crushed. There were several injuries at the front of the train and tragically one person died.

As our carriage at the back was intact we were asked to stay inside and wait for the injured to be taken to hospital. The emergency services were fantastic and this took about an hour.

When instructed we climbed down off the train with some of our luggage and walked along the track before climbing up the embankment to meet the train manager at the roadside. He apologised for the crash, and we arranged for a taxi to take us to our final destination in Johannesburg.

Including the signalling delays and subsequent crash we arrived about 14 hours late, but were just happy to be alive.

Some of our luggage was in the other compartment which was crushed at the front of the train. This was subsequently salvaged from the wreckage and taken to Johannesburg station, however we were unable to collect it at the times they were open so (eventually) convinced them to deliver it to our hotel.

In summary I would advise against taking this train, indeed I would advise against taking all trains in South Africa as there are clearly some serious signalling issues.
Written 15 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jodie_Thomas_Ware
Ware, UK29 contributions
1.0 of 5 bubbles
Feb 2020 • Family
Arrived at Johannesburg Lounge this morning to be told that today’s train to Cape Town is cancelled due to a derailment yesterday and there isn’t another one for a week. No phone call, text or email received from anyone to let us know in advance even though they knew yesterday that it wouldn’t be running. The staff at the desk seemed totally non-plussed passing on this information and offered very little guidance in terms of other options in travelling to Cape Town. We then set about; booking a flight to Cape Town, booking accommodation for tonight and changing our car rental booking - all at several hundreds of pounds extra cost as there are four of us travelling! Would give 0 stars if possible. Let’s just hope we get a full refund!!!!
Written 13 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gavin T
Skukuza, South Africa26 contributions
1.0 of 5 bubbles
Jan 2020 • Family
After many enjoyable trips as a kid, we tried the premier classe train to Cape Town a couple of years ago. On the whole not to bad, but you can guarantee being late, we arrived about 5 hours late. I decided to give it another go two weeks ago, including a car on the train. 6 days prior to departure we were told that the train had been cancelled for a few weeks. After pestering the travel agent I eventually got most of my fare refunded but only a week after the trip was to have happened. Shocking management of what could be a superb property for South Africa
Written 31 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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PREMIER CLASSE TRAIN: All You Need to Know BEFORE You Go (with Photos)

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