Tours and Tickets by Wilderness River Safaris
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+1
Mike met us at the boat and he took us down and up the river , a really lovely experience. We saw many birds and marvelled at the forest. Was so peaceful and breathtakingly beautiful.
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Response from Mikeraub, Owner at Wilderness River Safaris
Responded 10 Feb 2022
So glad you enjoyed it. Thanks for the review.
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+1
Had an amazing time with Mike the skipper, it was a little cold and he offered us blankets, amazing views, expert in the knowledge of the wild and made us feel involved
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Date of experience: December 2021
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After full payment and a booking in advance along with various confirmations from TripAdvisor we arrived at the destination on 23 December 2021 13:30 for our departure to find no boat or skipper in sight. The two gentlemen who managed the canoe hire informed us that, Mike the skipper, was not sailing his boat on the river due to water levels being too low. We phoned Mike and he informed us that for the past month he has not been sailing his boat due to the low water levels and that due to our online booking with TripAdvisor he could not contact us directly. We received at least 4 reminders of our booking from TripAdvisor that our trip was planned to take place on 23 December 2021 @ 13:30 and we followed all instructions from the booking. It was truly disappointing to have received false communication from TripAdvisor and clearly there is no communication between Mike and TripAdvisor. We suggest that this be dealt with as soon as possible to prevent future disappointment and a waste of time!…
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Date of experience: December 2021
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Response from Mikeraub, Owner at Wilderness River Safaris
Responded 24 Dec 2021
Thank you for your review, I understand your disapointment, just as I am disappointed that circumstances beyond my control (climate) have curtailed my little business for 3 weeks during peak season. I have managed to salvage some bookings by offering alternate tours on Island lake. Guests who book directly with us only pay on arrival as our operations are subject to weather conditions and river levels with these guests we have contact details and can communicate freely. Guests who book via Tripadvisor / Viator pay up front when they book and contact details are not shared with us. Therefore communication is not as easy. We have requested Tripadvisor to refund you in full as the activity did not take place. When you phoned me I did offer an alternative time or place and you chose to cancel. At the time of receiving your booking I really hoped that river conditions would have improved by then. My sincere apologies for your bad experience.
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Very worthwhile, informative and fun. A must for bird watchers and nature lovers. stunning little cruise at a great price.
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Date of experience: November 2021
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Response from Mikeraub, Owner at Wilderness River Safaris
Responded 17 Nov 2021
Thanks for your review, we are glad you enjoyed it!
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What a really lovely and informative trip! We opted for the 16:30 slot and it was a wonderful introduction to Wilderness. Highly recommended
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Date of experience: May 2021
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