Acrobranch Casalinga
Acrobranch Casalinga
3.5
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
9:00 AM - 6:00 PM
Full view
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Acrobranch Casalinga
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
3.5
3 reviews
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
1
davesmith_africa
Johannesburg, South Africa8 contributions
May 2023 • Family
If I could rate it 0 I would. The whole experience was terrible and quite dangerous. We had my sons birthday party there. There was little to no supervision when the kids were up on the cables and obstacles. There were far too many parties booked, we had 1 table for 14 people so people had to eat standing up. I had to supervise my son from the ground as he did the obstacles alone without anyone to help him and without his friends because it was a free for all and all parties went on the obstacles at the same time and the group got split up. There are no bathrooms, there is no food or drink. You are supposed to order from Casalinga restaurants (and pay a fortune) which we did. You have to leave the party and walk a mile or drive to the restaurant to fetch your food and drink. You are not allowed to bring your own food and drink but other people did. It was an absolute disaster, basically what we paid for was harness hire.
Written 27 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good Morning, Hope you are very well! Our Park Management as well as Bookings Office are aware of your complaint and will be in touch with you shortly. We are truly sorry for the experience and we will take the matter forward as this is not the standard of service delivery we maintain.
Written 29 May 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alessandra C
Johannesburg, South Africa6 contributions
Aug 2024 • Family
We had our sons 6th Birthday at Acrobranch. The kids had such a blast! There are different colour obstacles that have different levels of difficulty which kept the kids busy! The acrobranch team were extremely helpful, professional and attentive. They were also incredibly patient with the nervous kids. Would definitely recommend. :)
Written 19 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natalie B
1 contribution
Apr 2024 • Friends
I just wanted to send an email to praise the staff at Acrobranch Casalinga- my sons birthday was amazing and the staff are beyond exceptional- so much care for each tiny person doing the course it was truly amazing. A HUGE shout out to the staff onsite there.
Written 8 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Woohoo! We are thrilled to hear that your son's birthday celebration was an amazing success! Our team at Acrobranch Casalinga is dedicated to providing a safe and enjoyable experience for every guest, and it's wonderful to know that our staff went above and beyond to make your son's special day unforgettable. I'll make sure to pass on your kind words and HUGE shout out to our team - they'll be thrilled to know that their hard work and dedication made a difference!
Written 22 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No questions have been asked about this experience