Kai Thai Spa
Kai Thai Spa
3.5
What people are saying
Bad investment
1.0 of 5 bubblesOct 2023
I had the worst experience ever at a massage parlour, we booked for a 60 full body massage, 15 minute head massage, 15 minute foot massage, a foot scrub and tea. Although I reminded the Massuese what we wanted in the room, We only got a body massage, and were asked to pay more for “hard pressure’ in the room. We did not even get that hard pressure, it was a gentle massage - Not ideal. After the massage I asked the receptionist for the extra services we requested for, but they refused to give us the services and had us pay for a totally different package. To be honest, the quality of the massage was poor, we did not even enjoy it. This is really bad considering that we did not get what we asked for even though we communicated it very clearly. In addition to the substandard massage we got, the customer service from the receptionist was bad because she did not want to give us what we wanted, instead we paid for something totally different. Would it have killed them to give us tea, a head and foot massage and scrub? I cannot emphasise enough the number of opportunities these people had to rectify the situation. What really did it for me was when I wrote the review, the business called me and I told them exactly what I experienced and they essentially ordered me to remove this review because it is bad for their business - once more, no offer to remedy my bad experience which I paid for. I am never going to any of these franchises, I will actually rather recommend Sweet Face Thai Massage in Brooklyn Pretoria, it’s worth try the drive and a great investment of your money. That is what I call a real Thai spa with the best service across the board.

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Most Recent: Reviews ordered by most recent publish date in descending order.

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3.5
3.5 of 5 bubbles6 reviews
Excellent
3
Very good
1
Average
0
Poor
0
Terrible
2

Blond007c
Perth, Australia769 contributions
4.0 of 5 bubbles
May 2019 • Solo
I was staying at SunSquare, so Kia was very convenient for me. I walked in without a booking and they were able to accommodate me straight away. You are taking up two flights of stairs to where the massages are done. All looked very clean and beautifully presented. My girl did not speak much English, but did check re pressure. A good relaxing massage, love that they heat the oil up for the treatment. Only downside was about 20mins in, it sounded like a spa was started sounded like next room which did encroach on the mood. The music could have been louder. I did a 90 min massage for R550. Afterwards you sit in the lounge area, with a lovely tea and biscuits and the bill is with it, so you can take your time to sort it out. I would recommend this place.
Written 18 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Climber49324091796
1 contribution
1.0 of 5 bubbles
Oct 2023 • Couples
I had the worst experience ever at a massage parlour, we booked for a 60 full body massage, 15 minute head massage, 15 minute foot massage, a foot scrub and tea.

Although I reminded the Massuese what we wanted in the room, We only got a body massage, and were asked to pay more for “hard pressure’ in the room. We did not even get that hard pressure, it was a gentle massage - Not ideal.

After the massage I asked the receptionist for the extra services we requested for, but they refused to give us the services and had us pay for a totally different package. To be honest, the quality of the massage was poor, we did not even enjoy it. This is really bad considering that we did not get what we asked for even though we communicated it very clearly. In addition to the substandard massage we got, the customer service from the receptionist was bad because she did not want to give us what we wanted, instead we paid for something totally different.
Would it have killed them to give us tea, a head and foot massage and scrub?

I cannot emphasise enough the number of opportunities these people had to rectify the situation.

What really did it for me was when I wrote the review, the business called me and I told them exactly what I experienced and they essentially ordered me to remove this review because it is bad for their business - once more, no offer to remedy my bad experience which I paid for.

I am never going to any of these franchises, I will actually rather recommend Sweet Face Thai Massage in Brooklyn Pretoria, it’s worth try the drive and a great investment of your money. That is what I call a real Thai spa with the best service across the board.
Written 11 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

McGuigan61
Henley on Klip, South Africa172 contributions
1.0 of 5 bubbles
Oct 2015 • Couples
The place is filthy and not maintained...no one available to do traditional Thai as booked...our previous experience Aura Spas are much better ....won't be back.
Written 11 October 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Liora
1 contribution
5.0 of 5 bubbles
Jan 2021 • Couples
My boyfriend and I went to the Kai Thai Spa in Parkhurst. Brilliant massages for both of us! We will be back!
Written 16 February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tarryn A
Cape Town, Western Cape, South Africa4 contributions
5.0 of 5 bubbles
Affordable prices, spa tray are great. Pure natural surroundings. Guests are treated like kings and queens. Great opportunity to stay for the day or sleep in one of the guest rooms, fantastic!!!
Written 15 November 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KAI THAI SPA (2024) All You Need to Know BEFORE You Go (with Photos)

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