Mangwanani Boutique Spa at The Pivot

Mangwanani Boutique Spa at The Pivot

Mangwanani Boutique Spa at The Pivot
3
About
Duration: 2-3 hours
Suggest edits to improve what we show.
Improve this listing

Top ways to experience nearby attractions

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


3.0
3.0 of 5 bubbles42 reviews
Excellent
8
Very good
8
Average
12
Poor
5
Terrible
9

Candice F
Johannesburg, South Africa7 contributions
3.0 of 5 bubbles
Jul 2024 • Family
I am extremely disappointment with the service my daughter and I received during our recent visit to your spa. We booked the Afternoon Half-Day Spa as a special treat for my daughter, who was visiting from Cape Town. The booking times, as stated on your website, are from 12 to 4 pm, with instructions to arrive 15 minutes early, which we did.

Upon arrival, the reception we received was far from warm and welcoming. We were shown to a table and left waiting for 20 minutes before being offered tea. After 45 minutes, we were informed that there was a delay and that lunch would be served shortly. The lunch portion, when it finally arrived, was disappointingly small.

Our first treatments began nearly two hours after our arrival. At 4 pm, which was the scheduled end time, we were just starting our third and final treatment. Unfortunately, we had to cut this treatment short as we had another engagement at 4:30 pm. Despite informing the hostess of our time constraint, no effort was made to accommodate our schedule.

Additionally, while waiting at our table between treatments, we noticed that the therapists seemed disorganized, often walking past without direction, and there was a lot of shouting and rushing around. This chaotic atmosphere made the experience quite stressful, contrary to what one would expect from a spa visit.

Furthermore, my daughter left her bracelet in the gown. When I phoned two days later to ask if I could come and collect it, I was told that the manager and bathroom attendant had not found it.

Overall, this experience was very disappointing and stressful, and I would not recommend your spa to anyone based on this visit. I hope you take this feedback seriously and address these issues to improve the service for future clients.
Written 4 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

oliviatamtaylor54
South Africa11 contributions
1.0 of 5 bubbles
Mar 2024 • Couples
Highly disappointed.
I thought for an international hotel and casino, id see some serious class, uhhhh no, far from it infact. Besides the NOISE, there was a gardener that walked past an open blind whilst i and my partner were changing. But the best was the tiny shoe box of a room we were placed in.... We were moved whilst on our massage bed, supposed to be tranquily enjoying our (not so cheap massage), horrid, horrid, horrid. Would rather pay to NOT go there, sadly i didn't read all the reviews before picking this place, was hard to find a good one,!!!!!
Written 24 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tiego Mohlala
3 contributions
1.0 of 5 bubbles
May 2023 • Solo
I wouldn't recommend this place to anyone.....was absolutely a disappointing experience. Gowns and other linens were dirty, they gave me a locker that doesn't lock. They were not prepared for any of my treatments...found myself loitering around being sent in all sorts of directions. It was horrible.
Written 7 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LeeAnn911
Lenasia, South Africa11 contributions
3.0 of 5 bubbles
Nov 2021 • Solo
As a first time visitor to the spa I felt it was average. Clearly didn't see all the hype in this venue. Breakfast was standard - muesli with yogurt, 3 pieces of fruit on a skewer and 2 muffins. Lunch - 2 options either a veg/chicken wrap. In-between drinks provided or asked for. Meals could be increased to more options considering the price paid. The massages were nice however could be better. Some massages are painful especially the body scrubs with the sugar.
Change room - limited space to change into gowns or back into your casual wear. Never got to see the garden and pool area to relax. Everything is rushed to meet 4.30pm.
Masseurs are all friendly. Good experience nonetheless.
Written 11 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

darren p
Johannesburg, South Africa72 contributions
5.0 of 5 bubbles
Apr 2021 • Couples
We have visited Mangwanani several times, and it has always been a great experience. Staff are friendly, and it is always very relaxing.
Written 30 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Aisha W
Johannesburg, South Africa1 555 contributions
4.0 of 5 bubbles
Mar 2020 • Friends
We went for the moonlight spa. We got beautiful snacks, lots of drinks and wraps as the meal. They had cake for dessert. There were three treatments: first: head, neck, shoulder, back massage, next we had a leg and foot scrub and massage. We ended off with a full body hot stone massage. Great stress reliever
Written 22 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tejal N
Johannesburg, South Africa1 contribution
4.0 of 5 bubbles
Mar 2020
I usually go to the River Valley branch, but tried out the Pivot. It was a truly lovely luxurious experience for the price we paid. However we found the Host to be unfriendly, staff only asked what we would like to drink during lunch. Rest of the time, we had to ask and felt like we were inconveniencing them, most disappointing was they forgot to slot us in for the mineral pool. We were told full day ends at 4pm, which i know we finish at 5pm. overall i loved the experience, will definitely bring my family again.
Written 19 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nyarai G
Paulshof, South Africa31 contributions
1.0 of 5 bubbles
Mar 2019 • Couples
I first went in 2016 and then went back last year in Feb. This place undoubtedly went through new management at some point in between because while my first visit was absolutely fantastic, the second visit was dismal, to say the least. The biggest waste of a day, honestly. Substandard massages with non stop talking and distractions from the staff, terrible and I mean terrible food (a soggy half chicken wrap), bad sweet purple cheap wine and just a neverending day of below par spa 'treatments'. If it wasnt for the fact that we needed to wait for the van to coMe pick us up to head back to Jozi at the end of the day, we literally would have left after the second treatment, even before the sad lunch.
Written 23 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Aidan B ☘️
Sandton, South Africa349 contributions
2.0 of 5 bubbles
Feb 2020 • Solo
No air con on working on a hot summer’s night and staff pretend it is working !
The food was ok and with nice staff
The foot massage was good but body massage was a complete waste of time
The premises here are badly maintained and overall less than average
Head and shoulder massage was ok

Further , I mention it’s a noisy noisy spa 😊
Written 3 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nixie_16
Johannesburg, South Africa62 contributions
1.0 of 5 bubbles
Jan 2020 • Couples
My mum and I went to Mangwanani at the Pivot for a full body massage and had I not known better I would have thought we bought tickets to a circus!!!
I actually cannot capture all the details on this post as I do not think I am allowed that amount of characters.
Let me just say this.. You hear the Pivot in Monte and think wow this must be awesome especially when the hotel carries such a high name, Well Mangwanani sorry to say does not belong there. There is no proper space to change in the changerooms unless u step into a shower, the treatment rooms are filthy with unwashed laundry and linen stuffed into the shelving where your bed is and while laying on the bed before your treatment you have the views of Spiderwebs next to you on the frame against the window... Amongst all this the staff scream and talk and laugh outside ur room while u in treatment and we were not even given consult cards to complete. Oh and the hot stones were thrown onto my bed by my therapist from the basin instead of carrying it and placing it onto my plinth.
I have to say I have been to houses turned into beauty parlors where I had a more pleasant experience. This place does not deserve the word Spa within their title. Never ever again!!
Written 20 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Showing results 1-10 of 42
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing

MANGWANANI BOUTIQUE SPA AT THE PIVOT (2024) All You Need to Know BEFORE You Go (with Photos)

All Johannesburg HotelsJohannesburg Hotel DealsLast Minute Hotels in Johannesburg
All things to do in Johannesburg
Day Trips in Johannesburg
RestaurantsFlightsHoliday HomesTravel StoriesCruisesCar Hire