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Review Highlights
30 Minutes of heaven

We got an appointment at for 8:15 so only got 30 minutes worth but worth every minute. I wanted a... read more

Reviewed 12 March 2018
nbrader
,
Cedar Park, Texas
via mobile
Heaven

Great staff, wonderful setting. Great place to spend a couple of hours or the entire day. Get a... read more

Reviewed 1 March 2018
loman2017
,
San Jose, Costa Rica
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Traveller Overview
  • Excellent64%
  • Very good6%
  • Average0%
  • Poor18%
  • Terrible12%
11 Mar 2018
“30 Minutes of heaven”
1 Mar 2018
“Heaven”
About
Our modern facilities include 12 treatment rooms with three exterior palapas, separate men and women areas, sauna, Jacuzzi and Steam rooms, private pools, Vichy showers, a beauty parlor and a barbershop.
Suggested duration: 1-2 hours
Contact
| Hotel Real InterContinental San Jose, Waterfront Multiplaza Mall, Escazu 11856, Costa Rica
Website
+506 2208 2165
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Reviews (16)
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Reviewed 12 March 2018 via mobile

We got an appointment at for 8:15 so only got 30 minutes worth but worth every minute. I wanted a deep tissue so got as close as I could in 30 minutes. Wonderful!

Date of experience: March 2018
Thank nbrader
Ricardo M, General Manager at Spa InterContinental, responded to this reviewResponded 29 March 2018

Dear Natalie B, Thank you very much for sharing your feedback with us. We feel very happy knowing your enjoyed and relaxed in our spa. We hope next time you can have a full one hour massage. Best regards, Ricardo Menendez General Manager

Reviewed 1 March 2018

Great staff, wonderful setting. Great place to spend a couple of hours or the entire day. Get a massage, use the sauna or steam room and then sit by the pool.

Date of experience: March 2018
Thank loman2017
Ricardo M, General Manager at Spa InterContinental, responded to this reviewResponded 29 March 2018

Dear loman2017, Thank you very much for sharing your experience with us. We feel very happy knowing you enjoyed and relaxed. We hope you come visit us very soon. Best regards, Ricardo Menendez

Reviewed 12 August 2017 via mobile

My wife's birthday was coming up so we planned a special trip to Escazu, where we would stay at the Intercontinental Hotel & I would pamper her for the weekend. As one of her gifts I called ahead & booked a couples massage. She prefers...More

Date of experience: August 2017
2  Thank Traveling4Real
Ricardo M, Director General at Spa InterContinental, responded to this reviewResponded 17 August 2017

Dear Traveling4Real, Thank you very much your sharing your concerns with us. This does not show our high quality of service we provide to our guests. I feel sorry to hear we did not meet your expectations, we will take immediate actions to make sure...More

Reviewed 27 October 2016

Great Spa inside of the Intercontinental Hotel. Wonderful services in a very relaxing atmosphere. Deep tissue massage was very good!

Date of experience: April 2016
Thank GraceG0608
Ricardo M, Gerente at Spa InterContinental, responded to this reviewResponded 31 October 2016

Dear Grace G0608 Thanks for your positive observations regarding our Spa, we are glad we were able to meet your expectations. We hope you come again soon! Best regards, Ricardo Menendez

Reviewed 15 October 2016

I bought my daughter a simple massage/spa experience at the hotel for her birthday. She was so excited to make it happen. Not what I paid for not what she expected. The massage resulted in me having to buy her muscle relaxers that night and...More

Date of experience: October 2016
2  Thank Caroline M
Ricardo M, Room Division Manager at Spa InterContinental, responded to this reviewResponded 18 October 2016

Dear Carolina M. Our commitment is to exceed the expectations of our customers, we regret very much that this time we were not able to achieve this with the service provided to your daughter by our spa on that day. Additionally, we are committed to...More

Reviewed 15 July 2016

I have asked the manager and other spa employees and this is my experience so far. I asked the question to the manager Jorge and about 3 other people on staff at the spa, when I joined June 15, 2016, that if I joined and...More

Date of experience: June 2016
4  Thank LadyDiana65
Ricardo M, Gerente at Spa InterContinental, responded to this reviewResponded 27 July 2016

Dear LadyDiana65, Thank you for your comment. We are very sorry to hear you had some inconveniences with us lately. Please I ask you to contact Don Jorge, and we will immediately solve everything you need. We apologize again for all the inconveniences you may...More

Reviewed 15 May 2016 via mobile

Fue un massage muy bueno , la atencion excelente My friend have sore back go for deep tissue message feel much better after message. Excellent facility excellent staffMore

Date of experience: May 2016
Thank Michael M
Ricardo M, Gerente at Spa InterContinental, responded to this reviewResponded 31 May 2016

Dear Michael M, Thank you very much for writing such a nice review about our SPA InterContinental. Our therapists do a great job every day to satisfy our clients need, and help them to relax. We hope to see you very soon! Best Regards, Ricardo...More

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