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Review Highlights
Worst management and cancellation

No more towel after the new management and I have cancelled my membership 3 months ago but they are... read more

Reviewed 23 November 2018
WingyL3
Dodgy and unprofessional

They currently have the worst customer service online ever. Not only they do not reply enquiries... read more

Reviewed 17 May 2018
Toninkush
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23 Nov 2018
“Worst management and cancellation”
17 May 2018
“Dodgy and unprofessional”
About
Suggested duration: 1-2 hours
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Selangor Tropicana City Mall | 1st Floor, No 3, Jalan SS 20/27, Petaling Jaya 47400, Malaysia
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Reviewed 23 November 2018

No more towel after the new management and I have cancelled my membership 3 months ago but they are still charging me.

Date of experience: August 2018
1  Thank WingyL3
Reviewed 17 May 2018

They currently have the worst customer service online ever. Not only they do not reply enquiries, they deliberately tried to frustrate me. When I dug deeper hoping to find someone to complain to, both the CEO and Country Manager have left the company many months...More

Date of experience: May 2018
Thank Toninkush
Reviewed 13 February 2017 via mobile

I've approached to cancel the membership first week of February. Nobody was there to talk. So second week of February the manager was there to talk. The result of the talk is that although I've paid for full month of February and I'm cancelling during...More

Date of experience: February 2017
3  Thank Eva K
Reviewed 9 November 2015

Broken equipment, mosquitos in the changing rooms, unhelpful staff and litter from the previous day were just some of the delights that greet those who like to train early. When the cleaners did arrive they appeared to enjoy concentrating on areas that were in use...More

Date of experience: May 2015
Thank John P
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