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Open today: 08:30 - 21:00
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Review Highlights
Happy Customers

We had a great time buying shoes here, excellent friendly service, plenty of choice for materials... read more

Reviewed yesterday
KarlFiona
,
Sydney, Australia
10/10 service

I cannot recommend this place highly enough. Hoa and Phuong were so helpful and friendly, living... read more

Reviewed yesterday
Bronte S
,
Newcastle, New South Wales, Australia
via mobile
Read all 1 225 reviews
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Certificate of Excellence
Traveller Overview
  • Excellent82%
  • Very good13%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“pair of boots”(57 reviews)
“sole”(53 reviews)
“great service”(112 reviews)
About
Make the shoes you ever dreamed of. Leather boots, sport shoes... everything is possible. Free internet for customers. Delivery in your hotel in 12h. Visit us ! No like = no pay!
Closed Now
Hours Today: 08:30 - 21:00
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Contact
18 Tran Phu Street, Hoi An 51000, Vietnam
Website
+84 93 521 13 82
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Reviews (1 225)
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878
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Show reviews that mention
All reviewspair of bootssolegreat serviceknee high bootsleather sandalsbrown leathercustom madefinished productleather goodsback homefitted perfectlymy partnerminor adjustmentsfinal productwithin hoursnext morningexcellent quality
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1 - 10 of 1 090 reviews
Reviewed yesterday

We had a great time buying shoes here, excellent friendly service, plenty of choice for materials / colour / grade, endless options with styles, or make your own up. The fitting was easy and very happy with our shoes.

Thank KarlFiona
Reviewed yesterday via mobile

I cannot recommend this place highly enough. Hoa and Phuong were so helpful and friendly, living upto the shop’s name! We were given free cold bottles of water whilst we decided what to buy. They offer a 6 month guarantee for shoes and 1 year...More

Thank Bronte S
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded yesterday

Hello Bronte, We are so happy to see you happy with your shoes and bags. Don’t hesitate to send us some pictures ! It was a real pleasure to create the pair of shoes and bags of your dreams ! We wish you a lovely...More

Reviewed 2 days ago via mobile

10/10 would recommend this store if you want shoes made. Getting shoes made at Friendly has been a highlight of my time in Hoi An and all of Vietnam. I’m very particular about shoes and came with a few ideas for shoes i wanted made...More

Thank travelvr4
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded yesterday

Hello travelvr4, Thank you for your message about our Friendly Team and our products ! It was a pleasure to make these pair of shoes for you and help you to find the best for you ! Don’t hesitate to send us some pictures, it’s...More

Reviewed 4 days ago

Easy to talk to, quick production and delivery. Very happy with the bags we ordered! Thanks Thong :-)

Thank ChrisLondon2309
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 3 days ago

Hello Chris, It’s a pleasure to see you happy :-) Don’t hesitate to send us pictures of your new bags ! We hope to see you again !

Reviewed 1 week ago via mobile

Experienced, patient and friendly staff producing premium quality shoes. What more do you want? Perhaps 5 dollars more than most shops but you receive a shoe far superior to what all other stores provide . Don't bother with any other store. Thankyou friendly shoes Matt...More

Thank Matt H
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 1 week ago

Hello Matt and Jasmin, Thank you for your review, and happy birthday again to Jasmin. We hope that she had a lovely day for her birthday ! We were delighted to welcome you to our shop :-) Thank you friendly customers

Reviewed 1 week ago via mobile

We stumbled across Friendly Shoe shop and are very glad we did! Courteous and professional service and 6 pairs of shoes later, everyone was happy! Highly recommended. Maureen, Sue and Kate Melbourne, AustraliaMore

Thank mfogarty2018
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 1 week ago

Hello Maureen, Sue and Kate, We are very happy to see you happy with your new shoes ! It’s always a pleasure to help our customers find their happiness in our shop :-) We hope to see you again if you come back to Vietnam...More

Reviewed 2 weeks ago

We walked into Friendly Shop with no specific purchase in mind and ended up going home with 2 beautiful hand made pairs of leather shoes an dmy husband, a custom made leather drum stick bag. We had the most helpful and friendly interactions with Phuong,...More

Thank Elia M
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 2 weeks ago

Hello Elia, Thank you very much, it was a pleasure for all the team of Friendly Shop to help you for the design, and make these bag and shoes for you ! We hope that your husband is still very happy too ! We wish...More

Reviewed 2 weeks ago via mobile

My husband ordered a duffle bag and I ordered a laptop bag. The staff is super friendly and helped us to choose the design of our bags and also to decide about customized elements. We were really happy with the result! So beautiful!!! We used...More

Thank Angela H
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 2 weeks ago

Hello Angela, Thank you for your review. It’s always a pleasure when we see that customers are happy ! We hope that your trip is going well, and that the bags serve you well ! We hope to see you again too :-)

Reviewed 2 weeks ago via mobile

Great shoes, great staff and friendly service! Hoa was superb! Ask for her. We walked in curious and interested and bought two pairs each! Not expensive for what you get either.

Thank Allan S
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 2 weeks ago

Hello Allan, Thank you for the pictures ! We are so happy to see you happy with your new shoes. It was a real pleasure to make these shoes for you. We hope to see you again if you come back to Vietnam :-)

Reviewed 2 weeks ago via mobile

I came to the Friendly shoeshop following several recommendations and having heard they were great on multiple platforms. I ordered a pair to look like Gucci loafers (which retail at about 700USD) I couldn't be happier!! They are great quality and so beautifully made. The...More

1  Thank Seana D
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 2 weeks ago

Hello Seana, It was a real pleasure to make this pair of loafers for you ! Thank you for the picture ! We are so happy to see you happy with your new shoes. We love our job and even more when customers are happy....More

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Questions & Answers
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Stella L
11 September 2017|
AnswerShow all 3 answers
Response from Kavita V | Reviewed this property |
No idea!!
0
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Patrick L
1 March 2017|
Answer
Response from Greg C | Reviewed this property |
I realise that it's some months since you asked this question but given that no-one has replied, I hope my answer helps. We've just got back from Hoi An. The bag show that is owned by the same people were happy to do email... More
0
Votes