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Big Tree Farms

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| Br. Piakan, Desa Sibangkaja Kecamatan Abiansemal, Kuta, Indonesia
+62 361 8463327
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Review Highlights
Rude staff and entitled management who don't care about tourists

After spending over 200.000 IDR on a cab ride, I arrived at the factory only to find it closed to... read more

Reviewed 23 January 2018
Asif I
,
Chicago, Illinois
HUGE, BEAUTIFUL 'Bamboo Cathedral' building

Big Tree Farms does much to support its community ! Its landmark building is completely... read more

Reviewed 26 November 2017
LightSplash
,
Bali, Indonesia
Read all 55 reviews
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Overview
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If you're looking for willy wonka, this isn't the chocolate factory for you. If you want to see and taste every step in the production of cacao, coconut sugar/nectar products and how Big Tree Farms company works, this is the place to do it.
  • Excellent20%
  • Very good40%
  • Average18%
  • Poor12%
  • Terrible10%
Travellers talk about
“cacao nibs” (4 reviews)
“cocoa butter” (2 reviews)
Closed Now
Hours
Hours Today: 14:00 - 15:00
Suggested Duration: 1-2 hours
LOCATION
| Br. Piakan, Desa Sibangkaja Kecamatan Abiansemal, Kuta, Indonesia
CONTACT
Website
+62 361 8463327
Write a ReviewReviews (55)
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All reviews
"cacao nibs"
in 4 reviews
"cocoa butter"
in 2 reviews
"bamboo structure"
in 2 reviews
"for sale"
in 2 reviews
"our tour guide"
in 2 reviews
"worth a visit"
in 2 reviews
"company"
in 4 reviews
"architecture"
in 2 reviews
"stage"
in 2 reviews
"shopping"
in 2 reviews
"bali"
in 3 reviews
Filter

1 - 10 of 38 reviews

Reviewed 23 January 2018

After spending over 200.000 IDR on a cab ride, I arrived at the factory only to find it closed to tours during their REGULARLY SCHEDULED tour hours. No one was willing to say sorry or even acknowledge they screwed up. One manager even blamed me...More

4  Thank Asif I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2017

Big Tree Farms does much to support its community ! Its landmark building is completely local-artisan hand-built -- of bamboo! --and it might possibly be the largest bamboo structure ! Big Tree Farms ofers tours (call for reservation! ) of their building, while displaying part...More

Thank LightSplash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2017

The building itself is an interesting bamboo construction worth seeing. We could taste a lot of the product t the shop. The factory was closed for visits at our time, but we knew this You should check the tour availability before you go.

Thank Přemysl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 August 2017 via mobile

Having read all the reviews, and personally incredibly interested in the cocoa industry this was top of my list for things to do during my stay in Ubud. I emailed to reserve a place on the tour (for a cheaper price than that of "dropping...More

5  Thank Beccalong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017 via mobile

Very nice guided tour! Took around 60 min and through the tour you will learn all the basics about the production proces. Book in advance and the tour costs 40.000 IDR. Without, It's 60.000.

1  Thank Andreas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2017 via mobile

I visited this place yesterday, as I really wanted to see the Big Tree Farm factory. We were running late and called ahead to update our tour guide Nova (sorry if I spelt your name incorrectly) she was more than accommodating and understood we were...More

Thank S23k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2017

Visited this factory on our last day in Bali and we arrived first thing in the morning to stock up on cacao powder and cacao nibs to take hoe with us. My husband and I rode a scooter to the factory and we knew we...More

1  Thank DashaKolodeznaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTFTours, Guest Relations Manager at Big Tree Farms, responded to this reviewResponded 27 April 2017

Dear DashaKolodeznaya, Thank you for your review and happy to know that you enjoy being in our factory and love our cacao powder and nibs! :) When you come to Bali again next year, do not forget to stop by to our factory due we...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2017 via mobile

Our plan was to have a look at the giant bamboo building and buy some local chocolate. The building itself is amazing. But they sold out all the chocolate. It's not good enough that a chocolate factory has no chocolate... very disappointed!!More

1  Thank DINGMelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTFTours, Guest Relations Manager at Big Tree Farms, responded to this reviewResponded 23 April 2017

Dear DINGMelb, Thank you for your review, we do really appreciate it and sorry for inconvenience if you did not have Big Tree Farms Chocolate bars in certain percentage. Big Tree Farms is a food manufacture (cacao and coconut), every Organic cacao beans which arrived...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2017

Loved the tour of their chocolate making factory. Wonderful experience and would suggest it to anyone. Highly recommend!

Thank Vooplah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTFTours, Guest Relations Manager at Big Tree Farms, responded to this reviewResponded 24 April 2017

Dear Vooplah, Thank you for your review and hope you enjoy our knowledgeable factory tour and get our values :) Rooted in Goodness.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2017 via mobile

If you're over temples, shopping and being asked if you would like a taxi or massage in Ubud this is a great little place to check out. If you come for the 2-3 tour, you get a yummy welcome drink (seriously yum! ) and and...More

Thank stephcarpenter19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTFTours, Guest Relations Manager at Big Tree Farms, responded to this reviewResponded 24 April 2017

Dear Stephcarpenter19, Thank you for your review and hope you enjoy our knowledgeable factory tour happy to know you love our welcome drink (cold dark drinking chocolate with no lecithin) Rooted in Goodness :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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