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New Castle Gallery

Bazar Road | Mattanchery, Kochi (Cochin) 682002, India
+91 484 221 0737
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Dishonest and fraudulent shopping experience

We spent several hours at this gallery with friends and enjoyed looking at and learning about the... read more

Reviewed 2 weeks ago
johnhenderson2018
,
Kingston upon Thames, United Kingdom
Robber! Fake sapphire! STAY AWAY from this shop and seller called FAISAL! A real CROOK, ROBBER!

I would like to share a very important information regarding “buying jewels or stones in Kerala... read more

Reviewed 8 May 2018
Calie40
,
Falls Church, Virginia
Read all 14 reviews
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Overview
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This is the largest Handicraft showroom in South India which offers such a beautiful feast for the tourists. More than 40000 sq.ft building in 5 floors offers a one stop destination for all the culture and tradition of Kerala as well as other parts of India. The main attraction is the 'Cafe Port View', which is an absolute visual treat for the tourists.
  • Excellent58%
  • Very good14%
  • Average0%
  • Poor0%
  • Terrible28%
2 weeks ago
“Dishonest and fraudulent shopping experience”
8 May 2018
“Robber! Fake sapphire! STAY AWAY from this shop and seller called FAISAL! A real CROOK, ROBBER!”
Suggested Duration: 1-2 hours
LOCATION
Bazar Road | Mattanchery, Kochi (Cochin) 682002, India
CONTACT
Website
+91 484 221 0737
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1 - 10 of 13 reviews

Reviewed 2 weeks ago

We spent several hours at this gallery with friends and enjoyed looking at and learning about the beautiful carpets, hand made wall hangings/rugs etc. So much so that both couples ordered something to be sent back to the UK.. We ordered a chain stitch silk...More

Thank johnhenderson2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2018

I would like to share a very important information regarding “buying jewels or stones in Kerala” especially at one shop and one seller called Faizal. Pictures of both here: he is a real escrow! I bought sapphire from this souvenir shop accredited by the Indian...More

Thank Calie40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2018

We were delighted by the surprise of finding such a huge range of top-quality goods behind what seemed to be a very small door - Aladdin's cave springs to mind! We were told it was a Kerala government enterprise set up in order to obtain...More

Thank NicholasArthur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omer S, General Manager at New Castle Gallery, responded to this reviewResponded 30 March 2018

Feels great to read your amazing comments about us. It was great meeting you here Sir... Would love to see you back here in your next visit.. Have a great day ahead...

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Reviewed 6 March 2018

This place has a lot to look at but if you make it to the top floor at the far front section of the gallery there is a rug shop that has some of the most stunning wool and silk rugs I have ever seen....More

Thank Sue F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omer S, General Manager at New Castle Gallery, responded to this reviewResponded 30 March 2018

We appreciate your lovely words about us. Hoping you back here in our showroom in your next visit to India. Have a great day..

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Reviewed 4 October 2017

I have travelled the world all of my life and never seen a gallery like it! The place is enormous, it has 4 floors of beautiful items which are very different from the usual items which you will find in other stores. The staff were...More

Thank garethmo67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle8055, General Manager at New Castle Gallery, responded to this reviewResponded 5 October 2017

Thank you for your wonderful words. Hoping to see you back in our showroom very soon.

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Reviewed 11 January 2017

They have nice things. They are good in selling. I stick to a price I was willing to pay. In the end they agreed, it was their first sale of the day .... But check the exchange rate. The shipment took some longer: 2 months...More

1  Thank Tom V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2016

We were there two years ago and purchased two precious silk carpets, one beautiful wooden elephant and Lakshmi statue (on of the most popular Hindu Goddess). It took a while but everything arrived in perfect condition and every time we look at those items our...More

1  Thank mindtreveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle8055, Public Relations Manager at New Castle Gallery, responded to this reviewResponded 5 January 2017

Thanks for your valuable comments about us Sir/Madam. We expect you back here in your next visit to India.

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Reviewed 25 September 2016 via mobile

Whilst on a cruise of the Far East our ship docked in Cochin and I wish we hadn't.I was told we could pick up some bargains at the New Castle Gallery , God how wrong that was.I disembarked early morning and got a taxi and...More

3  Thank Gary0811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2016

I bought expensive items in the gallery with" door to door " delivery. I got my things - 2 months later than agreed - but then they had replaced the two most valuable antiques with other items that I had not bought . How do...More

2  Thank Kristin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle8055, Guest Relations Manager at New Castle Gallery, responded to this reviewResponded 18 July 2016

Dear Sir/Madam, Totally disappointed by the words you said about us. We had already discussed about the case so many times that the elephant and the vase are the same which you have chosen from here and we have never replaced it. Even we cannot...More

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Reviewed 14 May 2016

Seduced by the varied range and quality of this store, we bought a rosewood table and a box painted in December 2015. After several weeks of waiting, these objects have arrived in France. We thank the staff of New Castle Gallery for competence implementation and...More

Thank daniel w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle8055, Manager at New Castle Gallery, responded to this reviewResponded 3 June 2016

Dear Daniel, Really glad to see your wonderful words. We are extremely pleased as you are happy with the table, expecting you back in our showroom in your next visit to India.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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