Casa Del Jade
Casa Del Jade
5
9:30 AM - 6:30 PM
Monday
9:30 AM - 6:30 PM
Tuesday
9:30 AM - 6:30 PM
Wednesday
9:30 AM - 6:30 PM
Thursday
9:30 AM - 6:30 PM
Friday
9:30 AM - 6:30 PM
Saturday
9:30 AM - 6:30 PM
Sunday
9:30 AM - 6:30 PM
About
Casa del Jade, since 1977, invites everyone to discover the beautiful world of the stone of Heaven, Jade. Through a FREE guided tour in our Museum you will discover the importance of this stone since ancient times until today, you will be able to appreciate how Jade is handcrafted, and enjoy the largest Jade jewelry exhibit in Central America. Don't miss the opportunity to acquire a piece of Ancient history transformed into beautiful jewels and pieces of art.
Duration: < 1 hour
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
5.0
709 reviews
Excellent
600
Very good
88
Average
17
Poor
0
Terrible
4
Liam DS
Island of Malta, Malta7 contributions
Feb 2020 • Couples
Wow! This was such an amazing experience! We met the awesome Diego who gave us a free tour of the musem and shop and then introduced us to the workshop. Buying a souvenir from a shop is easy but making your own out of Jade is the real deal. Diego is so passionate and knowledgeable that he makes you feel like you’ve been doing this forever!
Written 9 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello! Thank you very much for your comment! We are glad to know you loved the experience of making your own piece of jade!
Regards.
Written 13 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MARSHA G
Myrtle Beach, SC5 contributions
Jan 2023
We accidentally got in line with a cruise tour group and learned a bit about the usage of jade (little because the tour was in Spanish for which we were not proficient).
Our purpose was strictly shopping for beautiful jade jewelry.
The staff are most helpful and accommodating. They are standing by to individually wait on the customers. You feel like you are in an exclusive jewelry store in NYC.
Impressed because my friend had to have a ring sized and gentleman walked us up to a restaurant and later brought her ring to the table afterward. Now that is service we had not expected!
Our purpose was strictly shopping for beautiful jade jewelry.
The staff are most helpful and accommodating. They are standing by to individually wait on the customers. You feel like you are in an exclusive jewelry store in NYC.
Impressed because my friend had to have a ring sized and gentleman walked us up to a restaurant and later brought her ring to the table afterward. Now that is service we had not expected!
Written 3 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Marsha,
Thank you so much for sharing about your experience, we're so glad that you had the chance to learn about our culture.
All of our staff is always ready to assist you with the best service.
Please come back soon with all of your friends and family we'll love to give you all the tour in English if you prefer.
Written 8 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
susanono
Albuquerque, NM960 contributions
Dec 2023 • Solo
I participated in the carve your own jade class with Cesar and really enjoyed my time there. Cesar knows what he is doing and has the most important skill any teacher needs: patience. I ended up with a lovely bracelet that looks as good as it does thanks to Cesar.
I also enjoyed touring the museum which really has an amazing selection of reproductions and an educational component to help you appreciate the value of jade.
Finally I did love the store. They have something for everyone from real expensive to moderately priced and still lovely. I picked up a pretty holiday gift for my daughter in law.
I also enjoyed touring the museum which really has an amazing selection of reproductions and an educational component to help you appreciate the value of jade.
Finally I did love the store. They have something for everyone from real expensive to moderately priced and still lovely. I picked up a pretty holiday gift for my daughter in law.
Written 6 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Susan! we're so grateful for your comments, thank you so much for letting us know about your experience, hope your daughter in law loves her special gift from Guatemala. Please come back with all your friends and family.
Written 3 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abemama
Naples, FL49 contributions
Jan 2020
My husband has been a long time customer at casa del jade. I was visiting Guatamala for the first time and my husband brought me to this very special store to buy me a gift.
First, the showroom is exquisite. The salespeople are very nice and helpful. Not pushy at all. I was wearing the jade cross that I had been gifted and the salesman volunteered to polish the silver embellishments.
After searching the store for just the perfect item, I found and exquisite princess jade and pearl bracelet. The salesman told me the translucent gray jade was discovered the same year that princess Diana died and they named the jade after her. I have very thin wrists and the bracelet fit beautifully and was linked thus very comfortable.
The service at casa del jade was only exceeded by the beautiful jewelry. Don’t miss this amazing shop in Antigua.
First, the showroom is exquisite. The salespeople are very nice and helpful. Not pushy at all. I was wearing the jade cross that I had been gifted and the salesman volunteered to polish the silver embellishments.
After searching the store for just the perfect item, I found and exquisite princess jade and pearl bracelet. The salesman told me the translucent gray jade was discovered the same year that princess Diana died and they named the jade after her. I have very thin wrists and the bracelet fit beautifully and was linked thus very comfortable.
The service at casa del jade was only exceeded by the beautiful jewelry. Don’t miss this amazing shop in Antigua.
Written 27 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear customer,
Thank you so much for taking some of your valuable time to leave us a review about your visit to Casa del Jade.
We are delighted to hear about your story and experience with us, we love what we do and we want to share our love for jade with all our friends and customers.
Cant wait to see you back again in Guatemala and at Casa del Jade.
Kind regards,
Written 24 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
robjustrob
Calgary, Canada1 934 contributions
Sept 2021
i walked by this shop every day on the way from my hotel to the central park, every day the nice man who works there would be standing in the doorway and ask me "do you need any jade?" which as a matter of fact I didnt. But every day he politely asked me as i walked by. The store was very nice, the product looked beautiful, but it just wasnt something which i was interested in purchasing at the time. The friendly guy at the door though definitely was nice though.
Written 5 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
So glad our guy at the door made you feel welcome, we will defintely let him know.
And a big thank you for leaving a review here and sharing your experience!
Written 8 February 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Claire H
1 contribution
Jul 2023 • Friends
We had a great time at the jade museum! Berny gave us the short tour and we learned so much about different types of jade and its historical uses. He was very friendly and helpful, he helped us pick out a beautiful ring to buy and talked to us about Antigua.
Written 7 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Claire, we're so happy that you got to pick a beautiful Guatemalan piece. If you're in Antigua anytime soon please visit us again.
Written 12 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stan C
1 contribution
Sept 2022 • Couples
We had the tour guide Berny was the best. We bought a total of 10 beautiful jade pieces . He also helped me pick out a beautiful set for my wife 30 year wedding anniversary. Highly recommend this place authentic jade . Thai place is the real deal . Thank you once again
Written 2 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Stan!
Thank you so much for letting us be a part of your special day with you wife.
Please, come back soon, we'll love to see you again.
Written 13 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ernest P
1 contribution
Jul 2024 • Business
This was my second annual missions trip to Guatemala with a post-mission trip to Antigua. Our personal salesman was Christian. He is extremely knowledgeable of the store’s products, and is one of the most personable gentlemen you will ever meet anywhere in the world. Christian is the person you expect to greet and take care you when you enter any high-end retail establishment, and he is the reason I will continue to shop at Casa del Jade every year. The jewelry is beautiful, but his superior jade knowledge and customer service are the real sellers here! Thanks, Christian, for making my selections and purchase a world-class experience!
Written 29 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Ernesto! thank you so much for taking the time to honor our customer service, we're so happy to hear about your experience and we hope to see you again next year!
Written 16 August 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Javier C.
San Salvador, El Salvador883 contributions
Aug 2019 • Family
We had a nice tour on how Jade jewelry is made. Jade is a precious stone found in Guatemala. This place offers free tours on a daily basis. They show you how jade is obtained and the different types available. You can buy plenty of nicely hand-crafted fine jewelry with jade stones. A nice place to go with kids.
Written 6 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are happy to read that you really enjoyed your visit and thank you for thanking the time to leave us your comment. We hope to see you soon.
Kind regards
Written 5 October 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AngelaAlaska
Tobyhanna, PA305 contributions
Feb 2014 • Friends
not just a store, our group got an education about how jade is mined, its history in central American culture and a mini tour through the shop's 'museum': lovely figures from tikal and other mayan sites. many different jade colors, styles, settings to choose from and they will make an item for you if you prefer something very simple on leather or chain -- nothing is too much for the helpful, attentive and friendly staff... great shopping experience!!
Written 24 March 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for taking the time to share your experience with us and other visitors.
We are happy to hear it was an educational experience and that you had a great experience, that makes our day.
Kind regards,
Written 23 December 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jhonny
Guatemala City, Guatemala
Buenísima atención con fredy
Gracias por la atención
Written 24 November 2019
Fredy Alfaro
San Salvador, El Salvador
Excelente atención.... Fredy el mejor anfitrión increíble historia
Written 24 November 2019
Casa del J
Antigua, Guatemala
Muchas gracias por su visita, asi es Fredy es un amante de su trabajo y un increible anfitrión
Written 12 May 2022
Hi there, My jade bracelet broke after 2 months. I emailed twice as your warranty specifies but have not heard back from anyone. Please respond. I would really appreciate a replacement.
Written 31 August 2016
Dear customer,
So sorry to hear what happened to your bracelet, yes we offer all our customers a warranty for our products, i i will be sending you a message explaining the procedure.
Kind regards,
Written 3 September 2016
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