Traventuria
Traventuria
4.5
Cultural ToursHistorical & Heritage ToursHiking & Camping ToursNature & Wildlife ToursDay Trips
8:30 AM - 10:00 PM
Monday
8:30 AM - 10:00 PM
Tuesday
8:30 AM - 10:00 PM
Wednesday
8:30 AM - 10:00 PM
Thursday
8:30 AM - 10:00 PM
Friday
8:30 AM - 10:00 PM
Saturday
7:00 AM - 10:30 PM
Sunday
7:00 AM - 10:30 PM
About
Traventuria Ltd. is a fully bonded Bulgarian tour operator, possessing a management with experience of over 10 years in the field of the incoming tourism in Bulgaria and the Balkans. The company offers cultural and adventure holidays, airport transfers, ski and snowboard packages. Flexibility, local knowledge and perfection in all our services are our distinctive feature!
Sofia, Bulgaria

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Tours and Tickets by Traventuria
Travellers talk about
(189 reviews)
(57 reviews)
(22 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles1 581 reviews
Excellent
1 246
Very good
217
Average
56
Poor
20
Terrible
42

Kenneth B
5 contributions
2.0 of 5 bubbles
Mar 2024 • Family
Day 1

Ulen did not greet us, we arrived at 09:45 and were left waiting until 10:30 until someone finally took us to an instructor. It's like they had never heard of Traventuria.

The Ulen instructor was incredibly rude, impatient and totally disinterested as an instructor. At 11:30, after an hour (we had a 2 hour session booked) he told us that the lesson was over, and that he could give us a special price if we wanted to keep going with another lesson!!

When I argued with him that we were booked for two hours, he told me "if you don't like it you can go find another school" and started waving our vouchers in the air as if to mock us. Then he put them back in his pocket and left with our vouchers. We never got our vouchers back.

We then continued for an hour with another instructor who was much better, but at this point it was too late and we learned very little in just one hour.

In the evening I went to the Traventuria shop to complain about Ulen and asked if they needed to re-issue our vouchers. The man at the shop told me that “the problem is that you booked online, otherwise we would have put you with someone better”. Traventuria seem to take zero responsibility for the school they choose to do busoiness with.

Day 2

Once again, we arrived at the meeting point and they had no record of us, and asked us for our vouchers!!! I had to re-explain everything, that this was our 2nd day, that their instructor kept our vouchers yesterday etc. and after 5 minutes of arguing we were taken to the class with a completely different group who were doing the complete beginner Day 1 routine!!

When we told the instructor that we had already done that class the previous day he told us to go back and talk to the supervisor!!! The supervisor then found us another instructor and we did a lesson with another group. The lesson was very poor, we learned nothing new and the instructor showed very little interest in what he was doing. I abandoned the class after an hour most of which was spent in the queue.

Day 3

Once again we arrived at the meeting point and they had no record of us and I had ro re-explain everything!!!!!! At least this time, the Ulen man in charge listened politely and immediately found us an instructor for our level.

We returned the equipment in the evening. I asked for a receipt to have a record that we returned the equipment, and they said they cannot do that because it is "in the system". I asked the man at the counter to write it manually and sign on my contract copy and he obliged.

Never again with Traventuria.
Written 12 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

5.0 of 5 bubbles
Mar 2024 • Couples
Amazing and very interesting places. The guide show you and explain with Deep details. Confortable transporte and on time.
Written 11 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Miriam H
2 contributions
4.0 of 5 bubbles
Feb 2024 • Solo
Great, reliable and cheaper way to get to the airport. I needed the transfer in the middle of the night and a taxi would have cost 120 euro. It was great to find tranventuria for a cheaper, comfortable way to get to the airport
Written 29 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

bamber
Culcheth, UK11 contributions
1.0 of 5 bubbles
Feb 2024 • Family
I booked this after the description seemed good and was what i was looking for. My mum and i are both experienced riders however we were kept on lead rein the whole time, it was just a walk in some woods and fields, the 2 guys who took us spoke no english and so we could not ask them any questions. The helmet selection was poor and most of them were broken too. The horses did also not seem in the best condition. Very disappointed and would not reccomend.
Written 28 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Bamber, Thank you very much for your feedback and review. We appreciate your time and are very sorry to hear that this experience did not meet your expectations. Our highest priority is customer satisfaction and we will take into account your remarks. We will put an effort into improving as we always strive to provide the best hassle-free experience to our customers. Please, accept once again our apology. We would be very happy to have you on another experience with us. It would be great to give us another chance to impress you - next time with 5 out of 5 stars! With our kindest regards, Nora Dobrinska (Traventuria Team)
Written 6 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jake J
1 contribution
1.0 of 5 bubbles
Feb 2024 • Couples
Terrible transfer service turned up 35 minutes late then proceeded to drive like a madman to Sofia. Where we then drove around the city for an extra 30mins dropping off another local he’d sorted out for a cash job!
Written 21 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveller and Dear Tripadvisor partner, This review is posted to the wrong business page. We have not had this customer experience our business. With best regards, Nora Dobrinska (Traventuria Team)
Written 28 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Harry D
28 contributions
4.0 of 5 bubbles
Jan 2024 • Couples
Great Location and tour guide gave lots of good information. Don't pay extra for the audioguide or the guide, the tour guide provided the same guided tour to everyone.
Written 14 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MSC
4 contributions
4.0 of 5 bubbles
Feb 2024 • Solo
Christo was a very good guide, he knows a lot and explains very good. At Boyana church the tickets should be included, because there's a importante waste of time to buy them. By the other hand, at Rila, at this time of the year (winter), the free time could have been at first, because light goes from the place very early.
Written 8 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Eppie
2 contributions
2.0 of 5 bubbles
Jan 2024 • Solo
Although the actual journey was fine, there are just a couple of points to mention. On my return from Bansko to Sofia airport the bus was 2 hours late, the communication was very poor and I couldn't get a response from the WhatsApp group of the telephone number provided on the ticket, and the tracking link didn't work so I felt a bit stranded, it was only when I flagged down another Traventuria bus that the driver was very helpful and was able to contact the bus to find out what was going on. Also, if your flight is delayed, Traventuria will not move you to the next bus, even if requested 12 hours in advance, you have to book a whole new ticket (I booked a transfer from Sofia airport to Bansko). You have to purchase the ticket in advance so it all becomes quite expensive and tricky.
Written 5 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Eppie, Thank you for your feedback. It is of great value to us and we appreciate your time. Please, kindly note, that Traventuria does not guarantee the availability for a transfer time change in any of its terms and booking conditions. Also, 12 hours prior to a transfer time, are not considered enough time in advance, especially during the busiest time of the winter season. For transfers, where long waiting in case of delay, would be included in the price, we have always recommended clients to book a semi-private transfer. All of our chat agents are live agents, not AI generated agents. Very few businesses can provide this service nowadays. As far as the GPS links provided - we apologize for the inconvenience. There had been technical issues with them for a ceratain time and we are still working on fixing the problems. With best regards, Nora Dobrinska (Traventuria Team)
Written 19 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mert Ö
4 contributions
1.0 of 5 bubbles
Feb 2024 • Solo
By mistakenly bought duplicate transfer ticket from Bansko to Sofia airport, they did not refund the ticket that never used even for prior notice
Written 1 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mert, Thank you for your feedback and review. We appreciate your time. Please, kindly note that tickets can be refunded if the prior notice complies with our booking terms and conditions and with our cancellation policy timelines. With best regards, Nora Dobrinska (Traventuria Team)
Written 28 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Grace P
Singapore, Singapore6 contributions
1.0 of 5 bubbles
Feb 2024 • Friends
I am writing to express my deep dissatisfaction with the service provided by Traventuria Ltd despite agreeing on a certain pricing structure and providing a deposit, I was shocked to discover that they increased the pricing after collecting my deposit. This deceptive practice is not only unprofessional but also a clear violation of our agreement.

I feel betrayed as a customer, and this experience has eroded my trust in Traventuria. I strongly urge them to rectify this situation promptly and honor the originally agreed-upon pricing. Such unethical behavior tarnishes the reputation of the company and harms the relationship with its customers.

I expect a timely and fair resolution to this matter, and I hope that [Service Operator] takes immediate action to address their lapse in integrity.
Written 1 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This review is written by a bot, not a real customer person. The trip in question is not offered in January, neither in February. Nora Dobrinska (Traventuria Team)
Written 28 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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TRAVENTURIA (Sofia) - All You Need to Know BEFORE You Go