We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Relaxing was to spend the day

We go to Novaqua each time we visit Cuenca. It is one of my favorite places to relax and recharge... read more

Reviewed 28 April 2018
Branford, Connecticut
Lovely will return again and again

Very reasonable for what u get we will review when we do diamond Pkg Very clean and efficient... read more

Reviewed 9 March 2018
Ottawa, Canada
via mobile
Read all 47 reviews
All photos (16)
Full view
Traveller Overview
  • Excellent50%
  • Very good21%
  • Average19%
  • Poor4%
  • Terrible6%
Travellers talk about
La Guadalupaba, Cuenca 010150, Ecuador
+593 7-289-2354
Top Selling Tours & Activities in and around Cuenca
from US$75,00
More Info
from US$79,99
More Info
from US$60,00
More Info
from US$67,00
More Info
Reviews (47)
Filter reviews
31 results
Traveller rating
Traveller type
Time of year
Show reviews that mention
All reviewsmud bathhottest poolthermal swimming poolno kids allowedturkish bathcavecirculation
Updating list...
1 - 10 of 31 reviews
Reviewed 28 April 2018

We go to Novaqua each time we visit Cuenca. It is one of my favorite places to relax and recharge. The staff is professional, the facilities are clean and the mud bath is just plain fun.

Thank swimmom92
Reviewed 9 March 2018 via mobile

Very reasonable for what u get we will review when we do diamond Pkg Very clean and efficient facility Highly recommended Check first book massage at least day ahead

Thank trekker0325
Reviewed 15 December 2017 via mobile

I’ve spent many days at Novaqua soaking, swimming, enjoying the Turkish bath, the mud, the hot/cold pools, massage....everything. And I always give high marks and reviews. Yet, we went yesterday, and only half of the areas were open, no hot water for showers, and construction...More

3  Thank Lafayette B
Reviewed 6 September 2017

I have always enjoyed my soak in the warm mineral pool, and I felt very good afterwards. We always have a nice soak and then go out for a nice lunch.

Thank skipkm16
Reviewed 1 September 2017

While the sauna and mud baths are smaller than Piedra de Agua, the main pool is both large and very warm. My family was in heaven with the massage package we bought. I would recommend calling ahead of time if you are getting a massage,...More

Thank livingincuenca
Reviewed 16 August 2017

I came here hoping for a little R&R- I came a little after noon on a Monday. There were just a few kids- no biggie. But about an hour later, there must have been at least 25 kids- jumping in, splashing around (splashing me plenty...More

Thank ooocasey
Reviewed 29 July 2017 via mobile

Why am I giving 5 stars to this small hot springs spa....for several reasons: First, it's the only one that does not allow kids under 16 years of age. For me, nothing ruins a tranquil relaxing day at a thermal spa more than a bunch...More

Thank lee9
Reviewed 27 April 2017 via mobile

Went here with my mother on a ladies evening of relaxation. And it was exactly that, the ambience of te place is great together with the smooth music and all the accommodations they offer (sauna, warm pools and cave mud). Very affordable as well, just...More

1  Thank ga_mosquera7
Reviewed 16 February 2017 via mobile

It's one of the places I come every time I'm here in cuenca is beautiful so relaxing very private no kids allowed only 16 and older you have a mud from the volcano you can rub on your body it helps to take toxins out...More

2  Thank Julio L
Reviewed 2 February 2017

Banos is known for their thermal spas and has many to offer relaxation and therapies. I tried another spa before this one, and while the other was picture perfect, it was also more expensive and catered to tourist and gringos. Novaqua has less of a...More

View more reviews
Questions & Answers
Ask a question
15 September 2016|
Response from zombieee | Reviewed this property |
No they don't have that promo and I really recommend you to go to an other one called "Piedra de agua" this place is really bad....
Google Translation
Kevin M
17 October 2015|
AnswerShow all 2 answers
Response from Zenby | Reviewed this property |
It's well known, so cab drivers will know where it is. It's located up the hill behind the public pool, but the road does not go there directly, so they'll have to drive around.Address: La Guadalupaba, Cuenca (Banos... More