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GalapagosIslands.com

#28 of 167 Tours in Quito
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Closed today: Closed
Open today: Closed

GalapagosIslands.com
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Traveller Overview
  • Excellent96%
  • Very good3%
  • Average1%
  • Poor0%
  • Terrible0%
Travellers talk about
“travel center”(6 reviews)
“day cruise”(5 reviews)
“sea lions”(5 reviews)
About
Closed today
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Contact
265 Foch St. and 6 de Diciembre A.v | 3rd Floor, Sonelsa Tower., Quito 170143, Ecuador
Website
+593 2-290-9394
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Reviews (53)
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1 - 10 of 49 reviews
Reviewed 4 days ago via mobile

The process of booking the cruise was fantastic, Gabriela our travel agent could not have been more helpful, gave us so many options and helped out a lot with info with regards to payment, she was always on hand to answer anything from itinerary questions...More

Date of experience: December 2018
Thank Andysouthamerica
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded 3 days ago

Dear Andysouthamerica On behalf of Gabriela and the rest of the GalapagosIslands.com team, I would like to thank you for your review. It always makes us happy to know that we were able to help you have a trip you will remember forever. Also, we...More

Reviewed 4 weeks ago

I had a magical time on the boat Natural Paradise and the crew worked hard to ensure our trip was a huge success. Diana Endara, a Trip Advisor with Galapagos Travel Center was a joy to work with in planning this adventure... everything from day...More

Date of experience: October 2018
Thank Barbara B
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded 1 week ago

Hello Barbara Is so nice to know that you had a magical time in the Galapagos aboard the Natural Paradise. Also, and on behalf of Diana and the rest of the staff of Galapagos Travel Center, I would like to thank you for your review,...More

Reviewed 4 weeks ago

This was a fabulous trip! The Alya is a beautiful, new 16 passenger catamaran and our crew was wonderful. Carlos, our Naturalist, was a great source of knowledge, fun to be with and very well organized. Our ship's hostess, Michelle was gracious and warm. The...More

Date of experience: October 2018
Thank lkfarris4
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded 1 week ago

Hi lkfarris4 We are truly grateful for your comment, and recommendation for GalapagosIslands.com; is always good to know that we were able to help you have a fabulous trip. Best regards, Jorge Community Manager Galapagos Islands.com

Reviewed 7 November 2018

GalapagosIslands.com booked this fantastic trip for us. We spent 4 nights/3 days at Quito with 3 tours. Day 1: city tour with Middle of the Worlds museum, day 2, Bellavista for lunch. High up in the rain forest mountain. We stopped at this hummingbird sanctuary...More

Date of experience: October 2018
Thank ChristinaR88
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded 4 weeks ago

Hi Christina It's really great to know that we helped you plan and enjoy a wonderful vacation in the Galapagos Islands. Indeed the islands is a destination to go to, at least once in a lifetime, and if you are able to combine it with...More

Reviewed 5 November 2018

We took a trip to the western islands of the Galapagos. Our trip agent , Diana, was most helpful. She answered all our questions, and helped us to include an extra day in Quito, before we took our cruise. The cruise was every thing and...More

Date of experience: October 2018
Thank Inspiration100087
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded 4 weeks ago

Hi Inspiration10087 On behalf of Diana and the rest of the GalapagosIslands.com staff, I would like to thank you for your comment. We are really happy to know that you enjoyed your Galapagos experience. Best regards, Jorge Community Manager GalapagosIslands.com

Reviewed 26 October 2018 via mobile

My wife and I along with a few friends visited the Galapagos to celebrate my 40th Birthday. We arranged our trip through the travel center and worked with Diana. The booking process was seamless and Diana and he colleagues were responsive and extremely helpful in...More

Date of experience: October 2018
Thank Sohan T
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded 30 October 2018

Hi Sohan T On behalf of Galapagos Travel Center, Diana, and the rest of the GTC staff, I would like to thank you for your review. We are always happy to know that we helped make an ideal vacation for you. Also, I would like...More

Reviewed 13 October 2018

we booked a tour to the Amazon and a tour to the Galapagos recommendations were very good everything worked as planned at the tours we met people who booked directly and felt the commission was a bit highMore

Date of experience: September 2018
1  Thank shalon2711
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded 23 October 2018

Dear Shalon2711 On behalf of GalapagosIslands.com I would like to thank you for your comment. We are really glad you find our recommendations suitable for you. Also, I will forward your comment to the operations department, so they can improve in any way we can....More

Reviewed 12 October 2018

We contacted GalapagosIslands.com quiet early into the planning stages. We had a rough idea of what we wanted but no set itinerary or dates. Esteban Mancheno was the consultant who replied to our enquiry and we never felt we needed to look elsewhere. He listened...More

Date of experience: August 2018
Thank J B
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded 16 October 2018

Hi J B Many thanks for your review, is always cheerful to recieve feedback like yours. At GalapagosIslands.com we are committed to provide the best products and service to our passengers. We are really glad we helped you have a wonderful time in the Galapagos...More

Reviewed 26 September 2018

Very good organized. Esteban was very helpful and always answered very quickly our questions. We really can recommend the company and Esteban. We had a fantastic time in Galapagos

Date of experience: July 2018
Thank bdvetsch
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded 27 September 2018

Dear Bdvetsch Many thanks for your review. Our team of Galapagos experts is one of our keystones for sharing the wonders of Ecuador & the Galapagos Islands. We are really glad we helped you have a fantastic time. Best regards Jorge Community Manager

Reviewed 23 September 2018

We had two glorious weeks in Ecuador: First, a four day Galapagos cruise with Natural Paradise. The accommodation, food and services were excellent, and most importantly, the trips to study nature, animals and birdlife were expertly guided in the most knowledgeable manner. The second part...More

Date of experience: September 2018
Thank Per F
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Questions & Answers
Ask a question
Ulla R
4 December 2018|
Answer
Response from GTC_Support | Property representative |
Hi Ulla I'm glad to hear that you are considering Galapagos as your vacation destination. When traveling to the Galapagos, visitors sites do not really vary whether you are on a cruise or take a land-based tour. However... More
0
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lh_1996
Thank twzerda for the review. It is extremely helpful! I hope emails can be replied promptly too. I did receive those absolutely necessary replies. However, some of my inquiries were ignored. I understand that I like to plan the worst case too much. Still, going to a place first time, not really knowing what to expect, an open communication channel will be very helpful to ease my worries. (FYI. I do not send many emails; just asking questions that I am concerned with. To be honest, I do send emails with questions to judge the client service. I almost decided to go with another tour company just because of the lack of response. I decided to stay as I talked with this company first and people here at tripadvicsor have good review of them. I hope I won't regret my decision as my trip not happening yet.)
23 February 2018|
AnswerShow all 2 answers
Response from GTC_Support | Property representative |
Dear Ih_1996 Many thanks for your comment and review, you can be sure that we will look into it to improve our service. If your trip was booked with GalapagosIslands com you can be sure that everything will run smoothly... More
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