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Serene East Africa Safaris Limited

Features Animals
| Buruburu Business Center, Kenol Building, Buruburu, Nairobi, Kenya
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Review Highlights
Everything was planned perfectly

We booked a seven day private safari with Serene covering a large territory of Kenya (Samburu... read more

Reviewed 1 week ago
Ben H
,
Miami Beach, Florida
Not so serene !

Got my passport , credit card& pictures stolen within the Serene Safari van! On February 2018... read more

Reviewed 8 March 2018
Marie-Hélène M
via mobile
Read all 33 reviews
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Serene East Africa Safaris is a private Local Safari and Tour operator organizing and executing both customized and scheduled Holiday Safari Itineraries in Kenya and Tanzania. We operate both budget and luxury in both groups and private safaris using tented camps, lodges, hotels and beach accommodations in various price ranges depending on the personal budget as agreed. Our mission is to provide quality services to our clients at competitive rates while conserving our rich flora and fauna in East Africa.
  • Excellent94%
  • Very good3%
  • Average0%
  • Poor0%
  • Terrible3%
Travellers talk about
Suggested Duration: More than 3 hours
LOCATION
| Buruburu Business Center, Kenol Building, Buruburu, Nairobi, Kenya
Write a ReviewReviews (33)
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"explained everything"
in 2 reviews
"lake navaisha"
in 2 reviews
"perfect safari"
in 2 reviews
"highly recommend this company"
in 2 reviews
"east africa"
in 3 reviews
"safari experience"
in 3 reviews
"night safari"
in 2 reviews
"private safari"
in 2 reviews
"amazing experience"
in 2 reviews
"lucy"
in 17 reviews
"customizing"
in 2 reviews
"minivan"
in 2 reviews
"communication"
in 3 reviews
"accommodation"
in 4 reviews
"culture"
in 3 reviews
"driver"
in 14 reviews
"lodge"
in 3 reviews
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1 - 10 of 27 reviews

Reviewed 1 week ago

We booked a seven day private safari with Serene covering a large territory of Kenya (Samburu, Nakuru, Maasai Mara and Naivasha) and we couldn't be more pleased. Our driver (Peter) was amazing at driving, spotting and identifying animals and birds (he seemed to know everything...More

1  Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard j, Public Relations Manager at Serene East Africa Safaris Limited, responded to this reviewResponded 6 days ago

Hello Ben, Thank you so much for sharing your feedback regarding your safari to the various tourist attractions in Kenya. We are also glad to hear that you had a comfortable stay during your safari. We sincerely appreciate your kind words and will certainly pass...More

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Reviewed 8 March 2018 via mobile

Got my passport , credit card& pictures stolen within the Serene Safari van! On February 2018, I booked a 4-day safari with Serene Safari consisting in a 3-day trip to Masai Mara and 1 to Nakuru Lake . At first, everything was really nice from...More

5  Thank Marie-Hélène M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard j, Public Relations Manager at Serene East Africa Safaris Limited, responded to this reviewResponded 25 April 2018

This is neither a counter nor a defense but an appreciation and acknowledgement of Marie's corrective review of her experience. Yes, we recognize Marie Helen Merlet, as one of our esteemed client that trusted Serene East Africa safaris and booked a safari with us. We...More

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Reviewed 20 January 2018

Booked a 4day safari with two of my daughters. Everything was perfect. The car, the driver, the food, the lodges, the price, the service. And of course we saw the big five and every wild animal you can imagine. We met Lucy, the organiser, in...More

Thank mailordering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard j, Public Relations Manager at Serene East Africa Safaris Limited, responded to this reviewResponded 22 January 2018

Jambo Harald! Thank you so much for sharing your feedback regarding your 4-day safari with us at Serene East Africa Safaris! I am glad to read that you enjoyed each and every experience together with your two daughters. The open and constant communication about every...More

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Reviewed 3 December 2017

Our 6 night safari covering Masai Mara, Lake Naivasha, Amboseli and Diani Beach was a dream come true. From the initial quote to our sad goodbye at the end of the trip everything went very smoothly. Lucy was very easy to communicate with and answered...More

1  Thank travellingSparky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard j, Public Relations Manager at Serene East Africa Safaris Limited, responded to this reviewResponded 4 December 2017

Jambo, Thank you so much for your exquisite review on your 6 night private safari with us. We are glad that you had a great time! The open and constant communication and the personalized service is what makes for an amazing experience. The breathtaking landscape,...More

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Reviewed 3 December 2017 via mobile

I can only entitle this review as wow as that was the most commonly used word on our trip! Lucy organised us a wonderful custom designed trip to cater for all of our requests. From the moment we were picked up at the airport, right...More

Thank claireyup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard j, Public Relations Manager at Serene East Africa Safaris Limited, responded to this reviewResponded 4 December 2017

Jambo Claire! Thank you so much for sharing your feedback regarding your safari with us at Serene East Africa Safaris! We sincerely appreciate your kind words and will certainly pass your feedback to our driver Danson as well as to Lucy. I am glad to...More

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Reviewed 15 October 2017

We travelled to Kenya in September, Lucy organised our Trip and answered always polite and quickly our questions. they were welcoming us at the airport and were always aware of our needs, Simon our driver was very well informed, attentive and helped us to feel...More

1  Thank Johana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard j, Public Relations Manager at Serene East Africa Safaris Limited, responded to this reviewResponded 16 October 2017

Hi Johana, Thank you for your kind words and taking your time to review us, we are grateful that you enjoyed the trip with our driver guide, Simon. We hope you get another chance to come back and make it more incredible and exciting. Thanks...More

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Reviewed 1 October 2017 via mobile

What a wonderful experience and great customer service! Lucy planned the whole trip to fit our needs and customized it to perfection. Everything was fully arranged from landing until departure. Simon our guide was excellent!! Such a nice guy, great driver, and very knowledgeable about...More

Thank adyshea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard j, Public Relations Manager at Serene East Africa Safaris Limited, responded to this reviewResponded 4 October 2017

Hi Brian and Ady, Thank you so much for your lovely review! We're glad that you enjoyed our safari. We sincerely appreciate your kind words and will certainly pass it on to our driver Simon as well as to Lucy. It's been a pleasure, and...More

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Reviewed 26 August 2017

Outstanding budget safari to Masai Mara for two with transfer on to the Serengeti Excellent, reliable company to organise a safari with and very highly recommended. We wanted something a bit different (a land transfer into Tanzania at the Sirare border on the western side...More

1  Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard j, Public Relations Manager at Serene East Africa Safaris Limited, responded to this reviewResponded 28 August 2017

Jambo Susan! Thank you so much for sharing your feedback regarding your Masai Mara-Serengeti safari with us at Serene East Africa Safaris! I am glad to read that you enjoyed each and every experience.

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Reviewed 21 August 2017

This was a family trip of a lifetime. The safari and transfers etc were all well organised (Lucy) and the communication was excellent. Our guide (Peter) was extremely knowledgeable and worked so hard to make sure we saw as much as possible. We saw the...More

Thank Adrian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

We were in Kenya for 10 days. 3 days we were on a super safari in the Masai Mara, it was beautiful and thanks to our driver we saw the Big Five and much more. During the whole trip we had a driver from Serene...More

Thank 8christian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard j, Public Relations Manager at Serene East Africa Safaris Limited, responded to this reviewResponded 17 August 2017

Hi Christian, many thanks for taking the time to provide us with your feedback and a fantastic review! We're delighted to hear you had such an enjoyable time on our Masai Mara safari. We sincerely appreciate your kind words and will certainly pass it on...More

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