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The Silky Oak Chocolate Company

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Traveller Overview
  • Excellent44%
  • Very good34%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“fudge”(19 reviews)
“gift shop”(23 reviews)
“sausage rolls”(3 reviews)
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Contact
1131 Links Road | Hawkes Bay, Napier 4183, New Zealand
Website
845 0908
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Ways to Experience The Silky Oak Chocolate Company
from US$38,60
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from US$379,00
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Reviews (226)
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77
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7
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LanguageEnglish
94
77
30
13
7
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1 - 10 of 221 reviews
Reviewed 3 days ago via mobile

The coffee and food was great and the service was excellent. Well run and presented place to visit loved the changes to the gift shop Great place to spend time in. The chocolate is very good.

Date of experience: December 2018
Thank Dunedinchicky
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 2 days ago

Thank you for your lovely review. We hope you are able to visit again soon.

Reviewed 2 weeks ago

Not very impressed with the service today. Just wondering if the cafe had recently changed hands as I haven't experienced this before. I asked for a half strength cappuccino and it definitely wasn't that, quite dark in fact. Club sandwich was tasteless and quite dry,...More

Date of experience: November 2018
Thank Wanderer25058171268
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 2 weeks ago

We are sorry to here you were not satisfied with your experience. Our coffees are served as doubles, so a half strength would be a single shot, perhaps it might be better to ask for a 1/2 single shot, that is what I do as...More

Reviewed 2 weeks ago via mobile

We came across a brown tourist sign for this cafe so decided to stop. It was really worth it as the latte was the best I’ve tasted since arriving in NZ. The shop also had interesting produce. Staff were very friendly.

Date of experience: November 2018
Thank feejay2018
Reviewed 3 weeks ago via mobile

Closing at 4pm said the signage but at 3.40pm we were clearly an inconvenience as the bleach smell indicated close down cleaning had commenced. Offered takeaway cups because they were closing and that was reluctant we discussed whether to leave or not and were offered...More

Date of experience: November 2018
Thank Nicola W
soak, Manager at The Silky Oak Chocolate Company, responded to this reviewResponded 2 weeks ago

We are pleased you enjoyed the Hot Chocolate. Our service is normally very high, obviously we have not achieved this. I will be addressing this. Thank you for bringing it to my attention.

Reviewed 3 weeks ago via mobile

Arrived at 3:40, supposed open until 4pm but we were a huge inconvenience. Asked us to use takeaway cups, locked toilets and removed tables from around us, but were happy to take our money. Extreme chilly chocolate still a must do.

Date of experience: November 2018
Thank teammackjk
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 2 weeks ago

Thank you for letting us know regarding the service. We pride ourselves on excellent service, and obviously on this occasion we have not meet our own standards. I will be addressing this.

Reviewed 7 November 2018

We have been to Silky Oak several times it is a lovely meeting place easy parking with great food and lovely staff. With your coffee you get a couple of pieces of chocolate, to me these little touches are always welcomed. There is also a...More

Date of experience: November 2018
1  Thank 451diannec
Reviewed 16 September 2018

This is our second visit to Silky Oaks as we were visiting last year from Australia and we cannot wait to buy some chocolates again and only about 5 day before we go back to Australia as we don.t eat them until we are home....More

Date of experience: August 2018
1  Thank whitehorse494
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 17 September 2018

Thank you for your review. I think you are being very restrained in holding off eating the chocolates, I am sure they will be enjoyed once you are home. We look forward to you visiting us again

Reviewed 7 September 2018

Met friends for lunch at the cafe on a rainy HB day. Great food selection, friendly staff and warm and inviting. Clearly we were not the only ones as the place was packed.

Date of experience: September 2018
Thank Mark152014
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 8 September 2018

Thank you for your review. I will let everyone know that you enjoyed yourselves.

Reviewed 6 August 2018 via mobile

It was raining and we wanted something indoor that we could see so the information centre recommended we take a visit to Silky Oak for a look. We had breakfast here and hot chocolates, there's a Cafe a chocolate gift shop, a pantry and a...More

Date of experience: August 2018
Thank Kristie W
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 7 August 2018

Thank you for your lovely review. We hope you visit again, raining or not.

Reviewed 29 July 2018 via mobile

I have visited this cafe on several occasions and it never disappoints me. The food is amazing. I had the aranicini with salad and on another occasion I had the chorizo luigine...yummy. The food is beautifully presented and the relish and vinaigrette are so tasty,...More

Date of experience: July 2018
Thank Karen S
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 1 August 2018

Thank you for your lovely review. We really appreciate you taking the time to write one. I will let the staff know, I am sure they will appreciate your comments. We all try very hard to ensure everything we do is the best, including our...More

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Questions & Answers
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scoobierae
22 November 2015|
Answer
Response from soak | Property representative |
Hello, Thank you for your enquiry. Silky Oak has a bus stop right outside our gate, but I do not think the Filter Room is on a bus route. If you prefer not to take part in one of the cruise ship tours (which are excellent) I... More
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