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Review Highlights
Very poor indeed

I booked an amazon local voucher last year, same story as everyone else, cancellations, no... read more

Reviewed 26 July 2016
nrudd05
,
Buckingham
Very Poor

This was booked as a gift for myself and my Wife and on arrival we found that they had made a... read more

Reviewed 30 March 2016
neila443
,
Bedfordshire, United Kingdom
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Traveller Overview
  • Excellent52%
  • Very good2%
  • Average2%
  • Poor0%
  • Terrible44%
26 Jul 2016
“Very poor indeed”
30 Mar 2016
“Very Poor”
About
Manor Grove is a Treatment Spa located in the picturesque village of Bulwick East Northamptonshire. At Manor Grove Spa, our therapists seek to create an experience that encapsulates your whole being - evaluating your lifestyle and specific needs to...more
Contact
The Stackyard Barn | Main Street, Bulwick, England
Website
+44 1572 490570
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Reviews (38)
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1 - 10 of 38 reviews
Reviewed 26 July 2016

I booked an amazon local voucher last year, same story as everyone else, cancellations, no callback, nightmare to track them down, in the end we only got half the package we paid for as there was staffing issue: poor recurring excuse! We thankfully got refunded...More

Date of experience: August 2015
1  Thank nrudd05
Reviewed 30 March 2016

This was booked as a gift for myself and my Wife and on arrival we found that they had made a mistake and only one person was booked in and they could not accommodate both of us so a wasted journey. We then re booked...More

Date of experience: October 2015
2  Thank neila443
Reviewed 8 March 2016 via mobile

I booked a groupon voucher for a facial but they have already cancelled once and despite leaving two telephone messages nobody has returned my call. I also booked a treatment as a gift for a friend who actually had to drive over there to make...More

Date of experience: March 2016
1  Thank Kate J
Reviewed 26 August 2015

We booked a facial, massage and afternoon tea with bubbly via an Amazon local offer. We were warmly welcomed and made to feel very special. The treatments were heavenly and the food and drink were lovely too. Its well worth a visit, we'll be going...More

Date of experience: August 2015
Thank Libby710
Reviewed 17 August 2015

I bought this package as a present for my daughters birthday, we managed to get an appointment on Her birthday but they rang to cancel due to staff issues. Rebooked for the following month, but surprise it was cancelled on the morning! It was rearranged...More

Date of experience: August 2015
6  Thank EddieMc2015
Reviewed 6 August 2015

We had a voucher from our wedding day that we book a massage in the first instance was booked at the end of may which cancelled dew to a over sight of they were close on that day, We rebooked our massage for 1st August...More

Date of experience: August 2015
1  Thank Clive S
Reviewed 1 August 2015

I have just left a review on Facebook regarding Manor Grove and remembered the terrible reviews we read here after our second appointment was cancelled on the 18th July. My friend purchased a voucher in February for my birthday. We booked in for May. This...More

Date of experience: July 2015
8  Thank Dee H
Reviewed 21 July 2015 via mobile

I purchased an Amazon Local voucher for myself and daughter - we both work full time and have other significant commitments so difficult to find time together. I rang (and found later it was a call handling service) on the day I made the purchase...More

Date of experience: July 2015
10  Thank Debra B
Reviewed 17 July 2015

A few teething troubles with calls & booking but this was a minor inconvenience.The staff were very friendly,competent & professional in their approach to my hubby & myself.Manor Grove Spa is set in lovely surrounding and the treatment rooms were beautiful.This was a Mother's Day...More

Date of experience: July 2015
Thank Helen B
Reviewed 6 July 2015 via mobile

Booked a couples massage for my daughter and I as a birthday treat . I rang two days prior to confirm our appointment , never got any answer ! After leaving a message they rang back the day before only to cancel due to having...More

Date of experience: July 2015
7  Thank DebbiePo
Michelle W, Owner at Manor Grove Spa, responded to this reviewResponded 8 July 2015

Thank you for your review and bringing this to our attention. Having investigated your comments, I have in fact confirmed that your calls were returned and whilst there was an issue with access to the diary, a courtesy call was made to inform you of...More

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