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Choose to fly over the captivating and rugged landscape of County Durham and you will take off from either Sedgefield Racecourse or Witton Castle at Bishop Auckland, depending on the wind direction on the day. Both locations offer spectacular views...more
I bought 2 tickets for myself and husband back in 2015 for our wedding anniversary, excited we booked up. Our closest was some miles away so we booked a hotel and off we went. Weather wise it rained the day before but on the day...More
Date of experience: September 2018
VirginBalloonFlights, Public Relations Manager at Virgin Balloon Flights - Bishop Auckland, Witton Castle, responded to this reviewResponded 9 October 2018
I'm sorry to hear you have been disappointed with our service. We treat every situation individually and where there are extenuating circumstances we always try our best to resolve the issue fairly.
To help us look into this further for you, please email...More
It is now 3.5 years since we booked our Virgin Balloon flight. It has now been cancelled on at least nine occasions. You do not get informed if the flight is going ahead until 11pm the night before. For my relative who i am supposed...More
Date of experience: September 2018
Thank Neil S
VirginBalloonFlights, Public Relations Manager at Virgin Balloon Flights - Bishop Auckland, Witton Castle, responded to this reviewResponded 3 October 2018
I'm sorry to hear your experience with us so far has not been what you expected.
I can fully appreciate your disappointment with having a flight cancelled on what you would feel to be a suitable flying day, I can assure you that...More
Pilot Chris was fantastic. Explained everything along the way. Full of information and made the ride very pleasurable. Most exciting experience ever. After 9 cancellations and nearly 4 years of waiting, was well worth it. Loved every minute . Couldn’t thank Chris and his team...More
Date of experience: July 2018
VirginBalloonFlights, Public Relations Manager at Virgin Balloon Flights - Bishop Auckland, Witton Castle, responded to this reviewResponded 11 September 2018
Thank you for your feedback and apologies for the late reply.
So happy you had an amazing balloon ride with us and it was worth the wait! We agree that weather cancellations are very frustrating, we'd love to be able to control the...More
After multiple cancellations over 18 months we finally got to fly this morning. Definitely a special treat worth waiting for.
The flight was obviously the main event, but being involved in setting up and packing away the balloon certainly adds to the day, stretching a...More
Flew from Fishburn early this morning, 6th attempt due to weather cancellations in past but well worth the wait. Weather was gorgeous, family came to watch and was made welcome. Safety very important but fun high on the list too. Enjoyed helping to prepare balloon...More
First time flying with Virgin Balloon Flights a couple months ago, Chris made it such an incredible experience made everyone feel very relaxed and the views were beautiful! Everyone should try this at least once!
Very very enjoyable I would recommend this to anyone they even ask if you want to join in and help erect the balloon.And the safety aspect is excellent.And once you are interested air the views are fantastic.Chris the pilot makes you feel right at ease...More
After several cancellations due to the weather (there are some things done for our safety which even Virgin can't control!!!), we flew with Chris Oxby from Fishburn on a glorious evening.
Incredible and beyond any expectations.
Everyone went more quiet on the ascent, not from...More
I had bought my boyfriend the celebration package for 2 as a gift for his birthday last year and we excitingly got to experience this amazing activity earlier today (18.05.2018)
Our package, if you were wondering, included a hamper (which is sent prior to your...More
Response from VirginBalloonFlights | Property representative |
We always advise that you allow 3-4 hours for the whole experience, as in addition to the flight itself, you need to allow time for the pre-flight safety briefing, setting the balloon up for launch, packing the... More
We always advise that you allow 3-4 hours for the whole experience, as in addition to the flight itself, you need to allow time for the pre-flight safety briefing, setting the balloon up for launch, packing the balloon away after landing, transport back to the original launch site and, of course, your traditional celebratory Champagne toast.
Launch times for our flights do vary a bit throughout the season, with flights on the longer summer evenings launching later than those in September/October.
I hope that helps but if you wanted to talk to a member of our team to discuss how things work, they're available seven days a week on 01952 212750.
Hope to see you in the skies soon!
The Virgin Balloon Flights Team