Mountain Monkeys
Mountain Monkeys
4.5
Canyoning & Rappelling ToursAdrenaline & Extreme ToursClimbing ToursHiking & Camping ToursKayaking & Canoeing
This location was reported permanently closed

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles219 reviews
Excellent
184
Very good
12
Average
0
Poor
3
Terrible
20

Unknown User
1 contribution
1.0 of 5 bubbles
Jan 2022
The main instructor sexualised their staff and and customers. Poor management skills, poor communication, terrible time keeping. Disgusting company to go with and they have changed their name to adventure days. Avoid at all costs
Written 21 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kath s
2 contributions
5.0 of 5 bubbles
Oct 2021
Innes, the instructor was very knowledgeable about the route taken and the surrounding area. Although it was challenging due to the amount of recent rainfall, i felt safe and able to complete the course with Innes guidance.
It was interesting to learn about the rock formations and local mining history from Innes - an added bonus to the physical activity of Ghyll Scrambling.
Written 4 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Laura F
1 contribution
5.0 of 5 bubbles
Sept 2021 • Friends
We attended a full day of abseiling, rock climbing and ghyll scrambling with my sons Cub scouts. We both loved it and the instructors were great.
Highly recommended
Written 16 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Katy Q
Newton Le Willows, UK6 contributions
5.0 of 5 bubbles
Aug 2021
It was lovely to see the kids all plastered in mud and smelling of bonfires on their first day, but I sure was glad when the rain stopped the following day. Kids really enjoyed laser tag, canoeing, archery, rock climbing and river walking. It was a memorable couple of days for them and I'm glad I booked
Written 24 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Si n Rach
Blackburn, UK2 contributions
1.0 of 5 bubbles
Aug 2021
Communication with this company is appalling. we tried to book a mobile experience where they come to us... 5 months later, I am still waiting for confirmations etc. I would avoid; they won't be getting my business and I certainly wouldn't recommend.
Written 23 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

smnrs
1 contribution
1.0 of 5 bubbles
Jul 2021
Cancelled my event the night before and have not refunded. Please check their facebook page (comments on their posts) for more people they have not refunded before you book. They rarely reply to emails and when they do its saying they will look into it and then you do not hear from them again. Would avoid. Currently reporting to my bank and citizens advice have advised taking it up with the financial ombudsman. Would advise anyone else owed money by them do the same as the more complaints they get the more they will be looked into.
Written 16 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dan B
Preston, UK5 contributions
5.0 of 5 bubbles
Jul 2021
Had an abseiling and rock climbing session with these guys yesterday. It was a great experience throughout. The instructor was very clear in his briefing and made the experience great. We were taught new skills allowing us to have a bit of freedom in the session whilst the instructor kept a close eye on proceedings. Would highly recommend these guys for an experience they did not disappoint.
Written 26 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kelly o
3 contributions
1.0 of 5 bubbles
Jun 2021 • Family
Instructor didn't turn up, requested a refund. Been ignored. Don't seem like getting my money back... when I booked to do this at Carr Mill dam on a weekend (sataday) 19th of June 2021, the instructor didn't turn up
Waited for a hour and a half with promises from the pub staff that they was on there way for a hour and a half.
Requested refund (had brief emails back and forth telling me the refund will be back in my bank the Monday)
promised my money back on the Monday 21st of June 2021 and now it's Thursday 24th of June 2021, I have Hurd nothing, I have emailed the last two days for a response on where the refund is. Had no response back. DO NOT FEEL LIKE I AM GETTING MY MONEY BACK... from asking for a refund that no instructor turned up for. I have now requested all refunds for all activities I have booked with mountain monkeys as I do not feel they are very trust worthy. (Seen other post with same situation of no instructor showing up on other platforms)
Written 24 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Eric M
Wigan, UK62 contributions
1.0 of 5 bubbles
Jun 2021 • Family
Went with granddaughter Ava and her friend Poppy, pretty excited to be going. Got there to be greeted by no one anywhere . People in the cafe apologised on their behalf and gave us a free drink which was a decent thing to do.
I finally left after an hour , after trying to contact but getting no reply.
Finally got a reply and arranged refund, reason given was an A and E visit, which is fine just let your customers know, if you’re going to be arriving late message the customer not ask cafe to run your business.
Had I knew I would not have made the 30 min journey I would have rescheduled, reading the reviews I’ll take a refund and stay away.
Written 20 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Katherinexxx
Leigh, UK59 contributions
1.0 of 5 bubbles
May 2021 • Family
Mountain Monkeys could improve by turning up, or if not turning up, communicate. Turned up at 13:45 for a 14:00 start (target sports Wowcher). Got told off a girl in the cafe with no affiliations to the company that they were running late but would be here 14:30 and offered us free soft drinks. 14:30 came, nothing. Chased with the poor cafe staff to get told the instructor had been taken last minute to a&e with a tooth abscess and Jess was on her way but no one could contact her and no one knew how long she would be. We left 14:50. Messaged, got an apology, apparently she got there ‘before 3’ and told me to contact Wowcher who’s customer service will be as great as this companies. Seems this has happened more than once. Two very disappointed kids, £3 down from parking and a very disappointing Father’s Day present. Will be attempting to get refunds for my other wowchers I bought to use with Mountain Monkeys.
Written 19 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Showing results 1-10 of 219

MOUNTAIN MONKEYS (St Helens) - All You Need to Know BEFORE You Go