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Review Highlights
Extortionate Slushes and cheap nasty overpriced food

Having used this soft play over 16years with my 4 children, I first stopped coming a number of... read more

Reviewed 3 May 2018
A TripAdvisor Member
via mobile
Dirty

We visited the Giants Den today with our grandsons, the carpets were filthy, they needed a deep... read more

Reviewed 18 March 2017
Pat b
,
Seaham, United Kingdom
via mobile
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Traveller Overview
  • Excellent0%
  • Very good23%
  • Average19%
  • Poor14%
  • Terrible44%
3 May 2018
“Extortionate Slushes and cheap nasty overpriced food ”
10 Jun 2018
“Not impressed!!”
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Contact
377 Princesway | T.v.t.e, Gateshead NE11 0TU, England
Website
+44 191 487 4677
Reviews (21)
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1 - 10 of 21 reviews
Reviewed 10 June 2018 via mobile

Staff on cafe were too busy talking in the back instead of serving, then a small group of staff who were far from cheery were half heartedly cleaning, hovering equipment -why this is done while the children are in playing i do not know!? Sign...More

Thank 330twinkle
Reviewed 30 May 2018 via mobile

Visited yesterday evening at 17.45 due to traffic and wk commitments we were charged full price on entry with 6 children and 4 adults then told that that they were closing at 19.00. even though the website states 19.30 is closing time, then we tried...More

Thank Trudy W
Reviewed 26 May 2018 via mobile

This is a great place for kids plenty for them to do ... huge soft play area and a smaller soft play for toddlers ... dodgems but you pay separately for them, the food is really nice here but not big portions. The majority of...More

1  Thank Sammy-Jo1993
A TripAdvisor Member
43
Reviewed 3 May 2018 via mobile

Having used this soft play over 16years with my 4 children, I first stopped coming a number of years ago after the introduction of £1 fee for putting my own car seat with a baby in on the floor after paying for my other children...More

Thank A TripAdvisor Member
Reviewed 15 February 2018

We took our grandchildren and it wasn’t a pleasant experience. It was so overcrowded that a group of boys almost knocked me over. In fact my youngest grandson was knocked over. I wonder if they have a safe limitation of numbers or is it let...More

Thank annelyttle31
Reviewed 22 January 2018 via mobile

Food wasn’t very tasty ! Good for a kids play date but a would eat else were if your looking to eat out , a little over priced aswell .

Thank 2 720 910
Reviewed 29 October 2017 via mobile

I'm a bit shocked at the negativity of the other reviews. In my experience (mr twisters, giants den and krazy kingdom being three local examples) soft plays are always shabby, messy from loads of spilled food and drink and full of rampaging children. Maybe I've...More

1  Thank Dr_Waugh
Reviewed 10 June 2017 via mobile

Our kids were kicked off the football pitch to accommodate a party. This is after we had already paid. I don't think they should be able to advertise facilities that are not available. The fact they don't make you aware of this before you pay...More

2  Thank J0nrivers
Reviewed 18 March 2017 via mobile

We visited the Giants Den today with our grandsons, the carpets were filthy, they needed a deep clean. The tree had cobwebs all over it and the top of the lamps were black! We ordered 2 coffees and I have never tasted such disgusting coffee...More

2  Thank Pat b
Reviewed 25 February 2017 via mobile

Lasted 20 minutes before deciding to leave. From the initial curt response and our payment of £4 despite our daughter being only 4 year old. The place is dirty and full of children who really lack manners and looking at the clientele there is no...More

2  Thank Graham P
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24 November 2016|
Answer
Response from nrushey | Reviewed this property |
Hi it's £4 per child No discount for 2nd child
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