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Review Highlights
Nice enough

Small play area. All very clean. Staff seemed to spend a lot of time sitting rather than clearing... read more

Reviewed 14 August 2018
Laurageary
,
Neath, United Kingdom
via mobile
5 th birthday party on a wet w/e

A Somerset village infant class of 4 and 5 year olds was invited ( with siblings) for a 1 and a... read more

Reviewed 22 January 2018
V4048SKsusanb
,
Hythe, United Kingdom
via mobile
Read all 17 reviews
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Traveller Overview
  • Excellent26%
  • Very good23%
  • Average23%
  • Poor11%
  • Terrible17%
14 Aug 2018
“Nice enough ”
22 Jan 2018
“5 th birthday party on a wet w/e ”
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Stourton Way, Yeovil BA21 3AR, England
Website
+44 1935 476989
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Reviews (17)
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1 - 10 of 17 reviews
Reviewed 18 August 2018 via mobile

We held a 3rd birthday here, great value for money, staff were very friendly and helpful, would recommend to anybody looking for somewhere to hold a party

Thank carli_jessica7887
Reviewed 14 August 2018 via mobile

Small play area. All very clean. Staff seemed to spend a lot of time sitting rather than clearing tables etc. My little girls shoes went missing (I'm assuming someone actually stole them which is shocking so please watch your property).More

1  Thank Laurageary
John L, Owner at Rug Ratz, responded to this reviewResponded 15 August 2018

Thank you for saying we are clean, we do pride ourselves on our standards. The manager and the team leader WERE sitting down because they were having a meeting, and they were not clearing tables because they were all occupied. They did however spend 15...More

Reviewed 30 May 2018 via mobile

Visited today with my eight year old and three year old. My three year old loved it but my eight year old felt that it isn't really suitable for children over six. The staff were extremely friendly.

1  Thank Margaret M
Reviewed 25 April 2018 via mobile

My grand daughters go to rugratz all the time. They are so friendly and helpful. Lovely selection of food to enjoy. They also have an early bird offer 1/2 price before 10am I think. Great place to treat your children to breakfast!! Thank you rugratz...More

1  Thank Debzwells
Reviewed 16 April 2018 via mobile

I have been here on a couple occasions and both times I found rather dissapointing.Upon arrival I was greated by the owner Jackie. I found she was very loud almost screeching. Maybe she could tone it down a little. The food is nice although there...More

5  Thank lizzyroberts
Reviewed 30 March 2018 via mobile

Was disappointed from the start. As we walked in we were told the safety gate to keep kids inside was broken. I was charged for entry even though I had said she isn't crawling until I disputed this and it was removed from my tab....More

2  Thank Jen U
Reviewed 22 January 2018 via mobile

A Somerset village infant class of 4 and 5 year olds was invited ( with siblings) for a 1 and a half hour birthday play and eat. There is a separate fenced off function area with an L shaped arrangement of tables. Buffet was the...More

Thank V4048SKsusanb
Reviewed 10 November 2017 via mobile

Little ones have always enjoyed hours of fun in here! Nice little business to have and staff are always there when u need them!

1  Thank Lucymatias
Reviewed 15 February 2017 via mobile

This is a small, 2 storey soft play facility. It has limited parking outside and disappointedly no wifi. Staff are friendly and pro active. You can hire a separate area for group bookings. Only food bought there can be consumed on the premises. There is...More

Thank V4048SKsusanb
Reviewed 25 October 2016 via mobile

The area is split into two areas the soft play that has a ball pit slides and a small toddler area. On top is the cafe area with a small grill area which keeps the adults sustained whilst the kids get on with playing. Very...More

1  Thank Rodders154
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