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Review Highlights
Lapland short break

We have just returned from the most fabulous trip to Lapland. We stayed at the Artic Star Hotel... read more

Reviewed 21 February 2018
Tracey N
via mobile
A huge let down, but one we can tick off the list!

We had pondered on Lapland for a couple of years - both day trips and staying over, and now our... read more

Reviewed 16 March 2018
TwinMummyL
,
Wolverhampton, United Kingdom
Read all 132 reviews
163
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Traveller Overview
  • Excellent37%
  • Very good24%
  • Average7%
  • Poor12%
  • Terrible20%
Travellers talk about
“lasagna”(15 reviews)
“gift shop”(18 reviews)
About
Suggested duration: More than 3 hours
Contact
Enontekio, Enontekio 99400, Finland
Website
01865265200
Reviews (132)
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132 results
Traveller rating
47
32
10
16
27
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Time of year
LanguageEnglish
47
32
10
16
27
Show reviews that mention
All reviewslasagnagift shopread the reviewshot drinkshusky ridefrozen lakelog cabindoughnutsski glovesmeet santasoupsmall airportreal santareturn journeysplit into groupsfussy kidsnight stay
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1 - 10 of 132 reviews
Reviewed 3 weeks ago

I'm writing this review about a 4 night holiday in February 2018. After 3 letters of complaint have been ignored (they replied but studiously ignored the issues). I feel it's time to warn future travellers. This was not a cheap holiday - over £4,000 for...More

Thank Polly G
Reviewed 4 weeks ago

Having paid £3521 for two days I was expecting a little more attention to detail and I feel that Transun are cutting corners and taking advantage of families. Our accommodation was described by our grandchild as "like camping" curtains off the window rail, no seating...More

Thank 14MEG14
Reviewed 16 March 2018

We had pondered on Lapland for a couple of years - both day trips and staying over, and now our twins were 7.5 we decided it was probably our last chance so booked the day trip with Transun, using the agent Santa Claus Trips. It...More

Thank TwinMummyL
Reviewed 10 March 2018 via mobile

Wow... so it’s taken me 3 months to write a ‘why oh why’ on trip advisor... well 3 letters of complaints with the final one having been sent recorded delivery to get a reply suggest this company deserves all the bad press they are clearly...More

1  Thank Bumblebug1308
Reviewed 5 March 2018

Enter flight was very efficient from Doncaster to Enontekio. We were greeted at the airport, advised which coach to go to and transferred to our accommodation, via a stop-off on the way for suits and boots. This transfer trip was approx 1 hour. For the...More

1  Thank Sarah T
Reviewed 5 March 2018 via mobile

A trip to lapland has been on my bucket list since I was small but couldn’t justify the cost. But with my son at the ripe old age of 6yrs old I thought it was now or never. We surprised him with the trip on...More

3  Thank Anna J
Reviewed 2 March 2018

great place both the vicinity and the hotel.in our case take a massive pinch of salt about (the moaners and miserable guests that seem to go on these trips expecting to be treated like gods and put there reviews on this site).the reviews say the...More

2  Thank Dan H
Reviewed 21 February 2018 via mobile

We have just returned from the most fabulous trip to Lapland. We stayed at the Artic Star Hotel which was basic but modern, clean and warm. Reminded me of something out of Ikea! This is a relatively small hotel but it had a lovely atmosphere....More

Thank Tracey N
Reviewed 13 February 2018

Two retired couples, we stayed at the Davvi Lodge Hotel for four nights at the end of January 2018. We hoped to see the Northern Lights but due to cloud cover we were disappointed, however a good choice of postcards are available just down the...More

1  Thank dimbers
Reviewed 3 February 2018 via mobile

We stayed at the the Artic Star which is in Sweden and right on the border with Finland. Hotel basic but very clean, comfortable and modern deco. Included in the price activities, were excellent and lasted an appropriate time, very enjoyable. Staff and activities co-ordinations...More

Thank Gail1966_13
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Questions & Answers
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14MEG14
26 May 2018|
AnswerShow all 3 answers
Response from irene054 | Reviewed this property |
I am not Transun but have also written to them and never got a reply
1
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nataliedaniel278
19 December 2017|
AnswerShow all 3 answers
Response from kimc00k | Reviewed this property |
Hi Natalie, I don't think anyone has been 'trashing' the bad reviews, I personally am saying my family and I had a great time. when reading trip adviser you have to see ALL reviews, good and bad, and make an objective... More
3
Votes
Diane B
17 December 2017|
AnswerShow all 3 answers
Response from kimc00k | Reviewed this property |
we had an amazing day...... 3 generations and all enjoyed it....... if You have ENterAir take your own entertainment for the plane. talk to your neighbours, start the singing, share sweets. I figure it is because EnterAir... More
1
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