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Review Highlights
Magical

We went for the day trip Xmas 2017 and had an amazing time. Yes it's expensive but it's absolutely... read more

Reviewed 25 August 2018
Mrs W
,
United Kingdom
A huge let down, but one we can tick off the list!

We had pondered on Lapland for a couple of years - both day trips and staying over, and now our... read more

Reviewed 16 March 2018
TwinMummyL
,
Wolverhampton, United Kingdom
Read all 136 reviews
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Traveller Overview
  • Excellent37%
  • Very good23%
  • Average7%
  • Poor11%
  • Terrible22%
Travellers talk about
“gift shop”(16 reviews)
“lasagna”(11 reviews)
“log cabin”(11 reviews)
About
Suggested duration: More than 3 hours
Contact
Enontekio, Enontekio 99400, Finland
Website
01865265200
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Reviews (136)
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Traveller rating
48
32
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LanguageEnglish
48
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30
Show reviews that mention
All reviews gift shop lasagna log cabin hot drinks husky ride frozen lake ski gloves soup real santa doughnuts small airport return journey split into groups christmas dinner meeting santa after reading some of the reviews potatoes
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1 - 10 of 136 reviews
Reviewed 2 weeks ago via mobile

Please please don't take your children on this trip with transun and enter air I went in 2017 day trip £1800 I would have give £1800 To be back at home all other bad reviews are all true lots of Santa's out there if you...More

3  Thank Mark R
Reviewed 22 September 2018

Beware - vetting of staff does not meet criteria it would in UK. See press Lapland 05/12/16 - 2018 conviction. Our trip resulted in 11 hours confinement to hotel whilst man hunt underway. Followed by 6 hour flight delay. 18 months of complaint letters -...More

5  Thank Sunshine119870
Reviewed 25 August 2018

We went for the day trip Xmas 2017 and had an amazing time. Yes it's expensive but it's absolutely magical. 8 months on my children still talk about their trip with sheer delight.

7  Thank Mrs W
Reviewed 7 August 2018 via mobile

We went for Christmas Eve 2017 and it was not worth the time or money. The airplane was old and did not look great, with no entertainment. The site was quite far from the airport so the coach journey took some time. We arrived at...More

4  Thank simoneby
Reviewed 30 June 2018

I'm writing this review about a 4 night holiday in February 2018. After 3 letters of complaint have been ignored (they replied but studiously ignored the issues). I feel it's time to warn future travellers. This was not a cheap holiday - over £4,000 for...More

6  Thank Polly G
Reviewed 19 June 2018

Having paid £3521 for two days I was expecting a little more attention to detail and I feel that Transun are cutting corners and taking advantage of families. Our accommodation was described by our grandchild as "like camping" curtains off the window rail, no seating...More

6  Thank 14MEG14
Reviewed 16 March 2018

We had pondered on Lapland for a couple of years - both day trips and staying over, and now our twins were 7.5 we decided it was probably our last chance so booked the day trip with Transun, using the agent Santa Claus Trips. It...More

4  Thank TwinMummyL
Reviewed 10 March 2018 via mobile

Wow... so it’s taken me 3 months to write a ‘why oh why’ on trip advisor... well 3 letters of complaints with the final one having been sent recorded delivery to get a reply suggest this company deserves all the bad press they are clearly...More

5  Thank Bumblebug1308
Reviewed 5 March 2018

Enter flight was very efficient from Doncaster to Enontekio. We were greeted at the airport, advised which coach to go to and transferred to our accommodation, via a stop-off on the way for suits and boots. This transfer trip was approx 1 hour. For the...More

1  Thank Sarah T
Reviewed 5 March 2018 via mobile

A trip to lapland has been on my bucket list since I was small but couldn’t justify the cost. But with my son at the ripe old age of 6yrs old I thought it was now or never. We surprised him with the trip on...More

6  Thank Anna J
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Questions & Answers
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14MEG14
26 May 2018|
AnswerShow all 3 answers
Response from irene054 | Reviewed this property |
I am not Transun but have also written to them and never got a reply
1
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nataliedaniel278
19 December 2017|
AnswerShow all 3 answers
Response from kimc00k | Reviewed this property |
Hi Natalie, I don't think anyone has been 'trashing' the bad reviews, I personally am saying my family and I had a great time. when reading trip adviser you have to see ALL reviews, good and bad, and make an objective... More
3
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Diane B
17 December 2017|
AnswerShow all 4 answers
Response from kimc00k | Reviewed this property |
we had an amazing day...... 3 generations and all enjoyed it....... if You have ENterAir take your own entertainment for the plane. talk to your neighbours, start the singing, share sweets. I figure it is because EnterAir... More
1
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