Papillon Service
Papillon Service
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About
Papillon Service is a professional passenger transport company based in Livorno (Tuscany). We offer car & driver services for excursions and transfers throughout Italy and in Barcelona. We pride ourselves on having the highest standards of luxury, reliability, safety, convenience and personalized service. We operate legally and in accordance with local regulations. We are properly insured and pay our drivers an ethical wage. From simple transfers to full-day tours and shore excursions, Papillon Service guarantees a quality service every time at the most competitive prices. Cruise passengers will want to note that we have a "Never Miss the Boat" guarantee. In all our years in business, we have never caused a client to miss their sailing. Our office staff speaks fluent English.
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(80 reviews)
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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5.0
450 reviews
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427
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kinneybarry
St. Petersburg, Florida7 contributions
Sept 2023 • Family
If you're looking for a fantastic tour experience from start to finish, Papillon Service should be your first and last call.
From our first communication with Sharon, I was confident we were going to have a fabulous day in Florence.
Ignazio was waiting at the cruise port in Livorno and greeted our family of three. The drive to Florence seemed rather quick as Ignazio shared history and pointed out interesting sights/facts along the way. Upon arrival into Florence, we made a quick stop to meet up with our guide, Alex. Papillon had secured our tickets for the Uffizi and Academia, so no wait. For the next 4 hours, Alex shared her vast knowledge of Florence history, the museums and churches along the way, while Ignazio was waiting to maneuver us thru the ancient streets of Florence, while sharing thoughtful information and history as we continued to The Church of Sante Croce. And. The best gelato stop!
Back in Livorno, before dropping us at the cruise port, Ignazio gave us a quick city (history) tour.
A perfect day! A real pleasure meeting and spending the day with Ignazio and Alex. Thank you Sharon :)
From our first communication with Sharon, I was confident we were going to have a fabulous day in Florence.
Ignazio was waiting at the cruise port in Livorno and greeted our family of three. The drive to Florence seemed rather quick as Ignazio shared history and pointed out interesting sights/facts along the way. Upon arrival into Florence, we made a quick stop to meet up with our guide, Alex. Papillon had secured our tickets for the Uffizi and Academia, so no wait. For the next 4 hours, Alex shared her vast knowledge of Florence history, the museums and churches along the way, while Ignazio was waiting to maneuver us thru the ancient streets of Florence, while sharing thoughtful information and history as we continued to The Church of Sante Croce. And. The best gelato stop!
Back in Livorno, before dropping us at the cruise port, Ignazio gave us a quick city (history) tour.
A perfect day! A real pleasure meeting and spending the day with Ignazio and Alex. Thank you Sharon :)
Written 24 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rona B
1 contribution
Oct 2023 • Couples
We were so happy to find Papillion tours, when our cruise port was changed from Santa Margarita to Genoa. We were able to enjoy a private tour to Portofino, Santa Margherita Camogli and Genoa. We had an early start and arrived ahead of the crowds. Our driver was very professional, gave us suggestions on time in each town. Highly recommend
Written 19 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucie H
2 contributions
Sept 2023 • Couples
Tuscany was my most favourite part of our European trip. Our driver was so accommodating to our wishes in seeing Sam Gimignano and Volterra from the port in Livorno. My dream was to sit on a Tuscan hillside surrounded by vineyards, olive groves and beautiful countryside and drink a bottle of delicious local Chianti, tear into a fresh loaf of crusty bread and devour fantastic pecorino cheese. Our driver found that spot with a view of old San Gimignano in the distance. My heart is full. Thank you Papillon for arranging this wonderful excursion our way.
Written 11 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark W
1 contribution
Sept 2023 • Friends
The views were amazing, the cities were beautiful and the driver was engaging. She picked us up at the ship and made every attempt to respond to questions and provided information about Cinque Terre. Nicki helped us find a great place for lunch. Would highly recommend going through Papillon. Sharon at Papillon did a great job advising us and organizing this and other tours through the company.
Written 8 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc L
1 contribution
Aug 2023 • Family
Our cruise ship docked in Livorno and we created a private tour to Pisa, Lucca and the Carrara Marble Quarry with Papillon Service. Sharon really helped us thru the booking process and set up the trip that we wanted. Our guide, Rosella was amazing!! She was very personable and knowledgable about the areas we were going to and went out of her way to make sure we saw all we could, including the town of Pisa which is much more than a leaning tower! This was one of our best excursions we did during our vacation and would highly recommend Papillon Services.
Written 12 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mamma mia what a great review, thank you from me and Scarlett! A top-notch driver-guide contributes so much to the success of each excursion, we are lucky to be able to take advantage of people like you. Thank you for your words and we look forward to seeing you again here in Italy!
Written 14 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Debbie A
6 contributions
Aug 2023 • Couples
I contacted Papillon Service to customize an "off the beaten path" day trip outside of Livorno. Sharon did not disappoint with her recommendation to spend the day in Volterra. Davide was our driver/guide for the day. He was such a source of great information and better yet, so personable and engaging. On our way to Volterra, Davide shared history insights and stories about the areas as we rode through the beautiful countryside. Upon arrival at Volterra, he provided us recommendations on what to see and even had a map ready to help us navigate the city. After our free time in Volterra, Davide showed us local sights in Livorno that we would not have seen if we were on a group tour. I cannot recommend Papillon Service enough. And Davide - he absolutely contributed to making our vacation memorable and enjoyable. Don't hesitate to book with this company - they are top notch and worth every dime.
Written 11 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What beautiful words of appreciation and gratitude! But we are the ones to be thankful that we always manage to meet the needs of our guests, we try our best in this and David knows how to do his job well! Besides being an excellent driver, he is also a Florence guide and tour leader, so he knows all the corners of Tuscany that he can present to our clients. What can we say then about Volterra, the gem of the region, needless to say! Thank you again for your comments, it was a pleasure to have you as guests in Italy!
Written 14 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
H Gosrani
Edgware, UK6 contributions
Jul 2023 • Couples
We had a wonderful day with our driver Davide and tour guide Umberto. The ferries were not running on the day so they helped us plan the day in the best way possible so that we are able to make the most of the area. I highly recommend getting a tour guide (although quite costly €320) for cinque terre as it will help you see the highlights in a streamlined manner which is essential when we only have a day there. Umberto bought us some focaccia and it was delicious!!! Pisa was glorious. Davide also accommodated our desire to have un small cafe before we embarked the ship.
Written 27 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sometimes it may happen that the sea is very rough and so the boats cannot operate due to safety issues, but just because of that our drivers remain available all the time so that the villages can be reached by van. Having a licensed guide that walk with you for six hours costs a bit, but the price is worth the candle as you have seen!
Written 28 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alice Y
New York City, NY28 contributions
Jul 2023 • Family
We did a couple of private tours with Papillon, one out of Livorno (Pisa, Lucca and the Montecarlo wine region), and the other out of Civitavecchia (Tuscania and Tarquinia). Very different places, but all captivating and well-timed. Our drivers were lovely: knowledgeable about their respective destinations and very courteous. While the cruise ship excursions were good, these were superb.
Written 16 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It's really a huge pleasure for me to read such enthusiastic comments, something that always pays us back more than money!
Italy is beautiful in all its facets, and I am glad that on two occasions you were able to make the most of it!
We look forward to seeing you for the third time, okay?
Written 28 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Judy P
2 contributions
Jun 2023
Our driver Alessandro was amazing. We enjoyed an amazing day touring Pisa and Florence. Our driver kept our four teens entertained and captivated with his stories and knowledge of the region. He was super positive, fun and spoke excellent English. He had great recommendations for food and drink and knew the best places for photos. Our last stop was at a beautiful winery in Tuscany on the way back to port. A truly memorable day and we look forward to our next visit and will definitely contact Papillon again!
Written 26 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ruly thank you for these words! Alessandro is one of our top driver-guides and he always manages to make our clients' tour a special time to experience the beauty of Italy. We look forward to seeing you again on the next occasion!
Written 28 June 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tammy W
2 contributions
Jun 2023
Outstanding experience with Papillon. If you are visiting Italy by land or on a cruise, you must book with Papillon. From the start, working with Sharon to plan the trip was so easy. Sharon was super responsive to all of my emails, and questions and always had great options for me and my family to consider. We had 4 fantastic days with Sharon's help and planning. In Italy, we had great drivers and guides that made the day trips even better. I've been to Italy before, but I can honestly say that our days in Italy were better than I could have expected because of Papillon and the wonderful team that have working for them!
Written 25 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for this review, which perfectly describes the way we work! Sharon, who is American, understands our clients' needs perfectly and always manages to design the tours to meet all their expectations. It is then up to our tried and tested Italian staff of drivers and guides to make everything happen in the best possible way! We have been in this business for 20 years now and are proud when we receive such precise and important compliments. We look forward to seeing you when you return to Italy to give you new emotions!
Written 28 June 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mary A
Wheaton, IL
We are coming in on Oct 3rd on Norwegian Epic we have 8 for private tour. Want to have plenty of room in mini bus go to Florence and skip the lines do you have Ignacio avaliable
Hi, did you use the tour guide from the same company, Papillon service? Or you booked private tour guide?
katiekoala66
Perth, Australia17 contributions
Sorry for delay, just booked through papillion and the tour guide was part of the price which they supplied.
Sherri T
Greenville, SC30 contributions
Hi we are a group of 21 people and will be arriving on Holland America on July 19 around 8 AM. We are curious to know what type of tour you could arrange for us and what site she would suggest as well as the cost for adults/children
Papi90
Livorno2 contributions
Ciao!
We kindly inform you that availability for July 19 is already very limited, we're about to be fully booked.
We can arange various different services depending on which are your interests: we can offer historical cities, countryside and wineries, beach and nature and customized itinieraries as well.
Our most popular are Florence and Pisa and Cinque Terre and Pisa.
In order to have a better idea we'd suggest you to go on our webpage in order to better understand what kind of excursions we can provide and where you'll be able to find our rates. If interested in some more information we kindly ask you to contact us directly through our webmail or our toll free number (you may find our contacts on our website).
Thank you so much,
Papillon Service italy
OMELIA P
Hong Kong, China
Hi can you please provide an email address so I can send you my booking request, we will arrive Livorno port sat, 9 June
Papi90
Livorno2 contributions
Ciao Omelia,
we can't provide email contact through Tripadvisor as per their terms of service: you can go directly to our website and send us an inquiry, though.
Grazie,
Papillon Service Italy
Meg406
Miami, FL4 contributions
My boyfriend and I just arrived on Livorno. We would like to see San G or Florence or both. We are not interested in photographing churches or other typical tourist things (museums etc). We like to learn about the area, see beautiful old buildings with nice vistas, and enjoy a good meal and/or wine tasting. We are here today and tomorrow but need to be back at our cruise ship by 5:30 pm tonight or 4 pm tomorrow. Do you have availability? What do you suggest, and what is the cost please? Thank you so much, Meghan
Papi90
Livorno2 contributions
Cara Meghan we just answered you on your private email, for we've received your inquiry through our email address too.
We'll look forward to hearing back from you.
Papillon Service Italy
jackiedee453
Santa Fe, NM5 contributions
How much for a car for 3 people and approx. 4 hours total...
jackiedee453
Santa Fe, NM5 contributions
Would like to book out of Livorno Port, on Friday, April 27 an excursion to Lucca for 3 people....on Seabourn Quest...No email posted.
Papi90
Livorno2 contributions
Cara Jackie,
we still have availabiliy for tomorrow.
The price for a 4 hours service to Lucca for 3 passengers is €410 (you can add a stop in Pisa if youlike).
The payment for late bookings (within 48 hours prior) is by credit card.
You can go directly on our website and fill out the information required on the secure booking page, which is encrypted or write to us for more information (you'll find our contacts on our wesite).
Grazie,
Papillon Service Italy
Sue G
Wall Township, NJ
Would like to book June 14th from the port for 4 people. Are you available ? want to see Pisa and any other suggestions?
Papi90
Livorno2 contributions
Ciao!
At the present moment there is still some availability for June 14, as requested.
Pisa can be added to several different services, depending on what interests you more: Pisa and Lucca, Pisa and Florence, Pisa and San Gimignano, Pisa and Cinque Terre.
If you've already been to Florence, usually the first choice is to visit Lucca, way less crowded and much closer, with the chance to add a winery tour and tasting (same kind of service in San Gimignano, but this requires a little more driving); otherwise, if you'd like to experience some nature you could go to Cinque Terre, higlhy renowned area fwith its beautiful hamlets and landscapes.
If you'd like to have a better idea of what the options might be, I'd suggest you to have a look on our brand new site in order to see some more details about the services I've just told you.
Any other questions or port we can help with don't hesitate in contacting us through our webmail. We'd be happy to help you.
Grazie,
Papillon Service Italy
jackiedee453
Santa Fe, NM5 contributions
I'd like to book for April 27, 2018 (Friday) from the Port at Livorno for trip to Lucca, or San G., or?? for 3-4 people . We will be on Seabourn Quest....Thank you....Jackie Counter
Papi90
Livorno2 contributions
Hello Jackie,
our service to Lucca and Pisa is the perfect option for a relaxing day not to far from the port, since Lucca is just 45 min driving from Livorno. We usually stop in Pisa first thing in the morning to beat the crowd and we then go to Lucca taking you in front of every main monuments, helping you orient yourselves in one of the most beautiful medieval towns which still preserves its old remparts. From Lucca you could even have the chance to add a winery tour and tasting in the proximity (we can provide tickets for the Leaning Tower and a guided tour of Lucca if interested).
Lucca-Pisa (6-7 hrs)
1-2 passengers, 420 Euro
3-4 passengers, 460 Euro
5-6 passengers, 520 Euro
7-8 passengers, 560 Euro
San Gimignano is a unique place that has not changed along the centuries: the tour combines a visit to San Gimignano and Volterra, both very charming and easy to visit. You'd have the chance to stroll around without too many people and enjoy the drive through the countryside, adding a stop to a winery if you'd like to try one of the most renowed white tuscan wines. This excursion requires a little bit more of driving for both towns are 75 min far from the port of Livorno.
San Gimignano & Volterra
1-2 passengers, 480 Euro
3-4 passengers, 540 Euro
5-6 passengers, 600 Euro
7-8 passengers, 640 Euro
For any further questions or winery prices don't hesitate in contacting us at our webmail.
Thank you,
Papillon Service Italy
Rebecca B
Oceanside, CA
I forgot to ask about the cost for a day tour for 4 from the port of Livorno to Pisa and Florence.