Trenitalia Frecciarossa
Trenitalia Frecciarossa
2.6
8:00 AM - 8:00 PM
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
8:00 AM - 8:00 PM
Sunday
8:00 AM - 8:00 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
2.6
748 reviews
Excellent
169
Very good
91
Average
82
Poor
85
Terrible
322
These reviews have been automatically translated from their original language.
This service may contain translations provided by Google. Google disclaims all warranties, express or implied, with respect to translations, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and freedom from forgery.
Maury
Cremona, Italy451 contributions
Apr 2024 • Couples
Maybe, but I didn't perceive the highly praised Italian commercial; I have already reviewed the Reggio Emilia station and it did not pass the pass. The Naples station is the kingdom of "caregivers" who, on Sunday afternoons, fill the small available seats waiting for trains... I wonder? ….why not restore the old and dear waiting rooms, comfortable but above all heated and available to passengers waiting or transiting. The trains?…2 out of 2 late!!!

Written 21 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flavia
4 contributions
Mar 2024 • Solo
Can anyone explain to me why trains now have carriages with more seats and consequently very little space for luggage? Previously the seats were all leather, black, well spaced even in the standard carriages, now you can't understand what's happening anymore, they look like the interiors of very old carriages. What did I miss?

Written 26 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Faisal A
Abu Dhabi, United Arab Emirates379 contributions
Apr 2024 • Family
I used it two times in business class , one time all the way to Bolzano with a change in Verona and back , the second time to florance from Milan and back . The experience is bellow average and the service in comparison to italo trains prima class. The reason I gave it two stars because on our return train from Florence to Milan central station on 8/4/2024 at 4:55 pm train number 9544 carriage 4 business class to our surprise the the only carriage on the train that doesn’t have a working Ac was that carriage and unfortunately people endured the heat without the staff doing anything to solve the Ac problem on the carriage after an hour the Ac was barley was cooling compared to the other freeze cooling other compartments. I don’t recommend this company . Never again .
Written 8 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick K
1 contribution
Oct 2024 • Couples
On Sunday afternoons SNCF TGV trains are very expensive between Lyon and Paris. Trenitalia offers a Check-out at 5:20 pm for half the price. Everything went well but I felt bumps and shakes all the way; difficult to blame the tracks. On the other hand, the step to get on and off the train (2 steps) is very high and the most important thing was to come back from Lyon for not too much money.
Automatically translated
Written 14 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Александра У
1 contribution
Aug 2024 • Couples
The ticket was bought on the website , the ticket came with a quarcode , there is no need to print anything, the train Rome - Milan delay 25 minutes, the journey swallowed 15 minutes, maximum travel 240, average 150-170 km/h, tickets were taken into business , there are comfortable seats with a tilt , there is a table , offer water , tea and snack (cookies and bun). Large suitcases fit easily on the shelf. There is a bar in it there is alcohol and chocolate, etc. I want to warn you, my husband and I slept until the stop of Florence , then woke up and on time!! at this time 5 black citizens, strangely dressed and sat in different places of the business car and started to blink, two stood in the tambour, ended well, the watchful controller walked by and noticed first one and then the others asked for tickets and started to withdraw them because there were no tickets. So pay attention!
Automatically translated
Written 17 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tandevil
New South Wales, Australia577 contributions
Sept 2024 • Couples
This was a great train to travel on , nice and comfortable and clean . We had to wait an extra 10 minutes as the train was running late and the platform did not come up until about 5 minutes before boarding , train timetables pretty easy to navigate , just need to keep on eye in you ticket and code . Will definitely use this travel again . They have a great train system . Easier than sitting in a plane
Written 28 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
john
2 contributions
Oct 2024 • Couples
A very enjoyable service. Venice to Milan. Clean, quiet and complimentary water, snacks, tea, coffee and soft drinks in 1st class. Baggage space is limited, however there are full length overhead racks. These will take your usual large suitcase. But be warned, if you can’t lift your bag about your head for at least 20 seconds, you might struggle. Pack light.
Written 5 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John O
Perth, Australia144 contributions
Oct 2024 • Couples
Lovely comfortable first class seats. Lots of room. Complimentary drinks cart service. Clean and pretty much on time. There is limited bagged stowage at the end of the car. However, there are overhead racks that run the full length on both sides. Mind you, you will need to deadlift your suitcase over your head to get it in. Travel light.
Written 8 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole
12 contributions
Aug 2024 • Solo
I tested the business service. Seats comfortable enough and cleanliness good enough, but to my liking were not the wifi service and the thermal conditions of the train. Some people in the car brought batteries in early August due to the indoor climate and, despite countless and incessant requests to raise the temperature, no one intervened. The wifi service is nothing short of bad. The box that is provided to passengers contains food, which is a fairly welcome quality.
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Written 2 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anna1651
Province of Como, Italy2 contributions
Sept 2024 • Solo
Business Trips Venice - Milan. Tickets from € 56 at the end of June rose to 70 and above. Snacks offered worse and worse, even inedible. Toilet to avoid for strong smell and more. Positive: the courtesy of the staff
Automatically translated
Written 7 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband, my daughter and I traveled to Italy on 2024. We missed a train from Venice to san Benedeto Po on 07/07/2024 and another one from SBP to Firenze on 08/07/2024 due to a strike on Venice on 07/07/2024. I was informed I have 1 year to do it so I need help to proceed. Thanks in advance.
Written 4 March 2025
Frank Lloyd W
Seattle, Washington
Could you clarify what exactly you mean by "toilet" and "train?"
Thank you.
Written 4 August 2023
SoCalOregonian
Murrieta, California
I dont exactly know what you are asking. Sounds as though you have directed this query towards a specific person.
Written 4 August 2023
gennaro d
Cinisello Balsamo, Italy
Buongiorno a settembre farò un viaggio con un Frecciarossa 1000 da Milano a Brindisi.
Posso portare 3 trolley(siamo in 2) di cui 1 grande. C'è una bagagliera per questo ? Dove si trova?
Grazie per le risposte
Written 24 May 2023
Isabelle B
Lyon, France
Bonjour
desolee du derangement mais suite a votre avis sur la compagnie de train Trenitalia Frecciarossa que je connais pas du tout je suis reticente de faire une reservation pour un voyage Lyon part dieu Paris gare de lyon Quels problemes avez vous rencontré svp ? Est il preferable que je fasse une reservation sur un oui sncf ? Le prix m'a plutot attire mais si ca pose probleme je ne vais pas m'aventurer .. Merci a vous pour votre reponse Bien cordialement
Written 13 February 2023
Argelier
Porto-Vecchio, France
Bonjour
Vous pouvez toujours réserver sur leur site, mais effectivement l'agence à Lyon Part-Dieu n'est pas du tout commerciale et respectueuse du client.
Written 15 February 2023
parisi2274
New York City, New York
Booking tickets to go from Rome to Firenze on the Trenitalia site. Is there a way to know which seat is facing toward the front of the train?
Written 2 August 2022
There is a seat map on the website however this train mostl likely have lot if seat available so you can seat anywhere you want in the assigned compartment.
Written 3 August 2022
hello- what documents do I need to travel on trenitalia with my emotional support dog?
I have health certificate and doctors note.
Written 13 October 2020
Hola! ¿alguien logró el reembolso del dinero del boleto por cancelar el viaje por CORONAVIRUS? Porque en la página sólo dan la opción de un voucher para ser utilizado dentro del año de la EMISIÓN del original, y como no se para cuando voy a re programar el viaje no me sirve ese voucher, necesito el reintegro del dinero
Written 1 April 2020
Yo tengo un voucher con euros de un viaje no realizado en la empresa de logitravel de Italia; y me quieren hacer una transferencia a la cuenta bancaria la cual acá en Argentina al poner los datos lo toma como incorrectos; mande mail a la empresa si tienen otra opción para la devolución y no la tienen; solo transferencia, la verdad no sé cómo manejarlo, alguien tiene o tuvo una experiencia similar. Gracias
Written 2 March 2023
macreid1
Hanford, California
How far in advance may one book train from Milan Central to Florence
Written 29 February 2020
Buenas compre boletos por internet desde Buenos Aires en trenitalia, pero en la oficina no me atiende nadie, alguien tuvo algún problema? Es confiable?
Written 15 October 2019
José Vicente N
Spain
Hola.
Este verano que acabamos de pasar fuimos mi esposa y yo en trenitalia, sacamos los billetes tres meses antes, por Mayo mas o menos, no tuvimos ningún problema, llegó el día de subir al tren y todo perfecto, si tienes alguna duda puntual puedo responderte si se de que va, de todas formas puedes entrar en la web de trenitalia y con el número de reserva, (PNR EN EL BILLETE), ver el estado de tu reserva.
Te aconsejo entrar en la web de trenitalia punto com.
No dudes en preguntar, disfruta Italia.
Written 16 October 2019
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