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Tours from Carrani Tours tend to sell out - travellers recommend booking in advance!
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Traveller Overview
  • Excellent47%
  • Very good24%
  • Average9%
  • Poor6%
  • Terrible14%
Travellers talk about
“blue grotto”(55 reviews)
“day trip”(85 reviews)
“sorrento capri”(15 reviews)
About
Carrani Tours | Italian DMC since 1925 Carrani Tours offers products and services throughout the entire territory of Italy operating with passion and professionalism. Providing travel solutions for individuals and groups, specializing in the cities...more
Contact
00159 Rome, Italy
Esquilino
Ways to Experience Carrani Tours
from US$19,45
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from US$562,46
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from US$108,40
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from US$1 554,00
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Reviews (1 256)
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LanguageEnglish
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347
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166
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All reviewsblue grottoday tripsorrento capritour directorincluded lunchitaly tripskip the lineexcellent toursistine chapel and stguideassisinapolisabrinamarcoruins
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1 - 10 of 882 reviews
Reviewed yesterday

We arrived early and on time only to find a rude staff and a Guide who did want to start on time. At no time did she have control of the group. After going through Vatican security she lost half the group and we wasted...More

Thank DavesTravelsCA
Reviewed yesterday via mobile

The customer care team didn't even bother to contact the tour lead in the queue to find us. At least if the team had taken an effort to check, it would have been alright. It takes an hour to get inside. Pathetic customer loyalty or...More

Thank unnikrishnan v
Carrani_DMCsince1925, Responsabile relazioni con la clientela at Carrani Tours, responded to this reviewResponded yesterday

Dearunnikrishnan v , thank you for your feedback. We’re sorry that you experienced some problems with your tour. We provide all the usefull informations and timing about our tour in Rome, on our channels, so you'll enjoy an unforgettable experience. We buy skip-the-line tickets for...More

Reviewed 3 days ago

I took their Full Day Rome tour and should have gone with someone else. They are rude and their service is very poor. So much idle time between tours. They did not allow us to continue the tour because we were a min late. They...More

Thank Renju N
Reviewed 5 days ago

Excellent best 5 days of Italy tour. Our guide Patricia was amazing. The sights and things my family got to see and experience was amazing. The opportunities presented to us were amazing.More

Review collected in partnership with this attraction
Thank 267toddl
Carrani_DMCsince1925, Responsabile relazioni con la clientela at Carrani Tours, responded to this reviewResponded yesterday

Dear , thank you for your wonderful review and your great rating. People absolutely love our unique Fantasia Tour! We all work very hard to provide an excellent experience for our travelers, so it is lovely to see that you enjoyed your tour with us!...More

Reviewed 2 weeks ago

Atrocious organization. Please read this if you're looking for a tour company– this is more than a disgruntled customer venting about a difficult situation–this company will not help you with questions, work to resolve issues or treat a customer with a decent amount of respect...for...More

3  Thank Scott G
Carrani_DMCsince1925, Responsabile relazioni con la clientela at Carrani Tours, responded to this reviewResponded 2 weeks ago

Dear Mr Scott, thanks for choosing us and for sharing your experience on Tripadvisor. We're very sorry to hear that our tour let you down and your experience didn't live up to our reputation. I checked with our Booking Department to better address your complaint:...More

Reviewed 2 weeks ago via mobile

It was really an amazing tour with my family to the best destinations in Italy. Patrizia (the tour manager) is very professional and helpful she gives you a lot of important information about the sites visited, Antonio (the driver) is a very cute man and...More

Thank Charbel L
Carrani_DMCsince1925, Responsabile relazioni con la clientela at Carrani Tours, responded to this reviewResponded 2 weeks ago

Dear Charbel L, first of all thanks for your time to review Carrani Tours on Tripadvisor. Be sure your comments will be addressed to all people involved within our company as we are really passionate about our tours. We are thrilled to read your experience...More

A TripAdvisor Member
11
Reviewed 3 weeks ago

My daughter and I had a fabulous time, thanks to Carrani Tours. The price was very good, our accommodations were great and our host was superb. I will not hesitate to book another tour with them.

Review collected in partnership with this attraction
1  Thank A TripAdvisor Member
Carrani_DMCsince1925, Responsabile relazioni con la clientela at Carrani Tours, responded to this reviewResponded 2 weeks ago

Dear guest, first of all thanks for choosing Carrani Tours and for your great rating! We look forward to serving you again on your next visit back to Rome! Torni presto a trovarci, Anna

Reviewed 3 weeks ago via mobile

Met at "Caffe Vatican" at 0650 to start at 0720. An amount of unease as we waited for the guide. Finally we were told by another guide to look for the guides in pink tops. Waited in the line,outside for until the doors opened. Our...More

Thank lillybet2018
Carrani_DMCsince1925, Responsabile relazioni con la clientela at Carrani Tours, responded to this reviewResponded 2 weeks ago

Dear guest, this one is a gem of our activities and we're grateful you've noticed it! We're happy to know you enjoyed the tour and thrilled that you perceived it to be exactly what we aim to offer: an experience showing all the magnificence of...More

Reviewed 3 weeks ago

Our guide, Stefano, was wonderful ... very knowledgable and available for our many questions! The key stops and optional tours were fantastic.i travelled solo but made many wonderful friends!More

Review collected in partnership with this attraction
Thank Nancy S
Carrani_DMCsince1925, Responsabile relazioni con la clientela at Carrani Tours, responded to this reviewResponded 2 weeks ago

Hello Nancy S, many thanks for your wonderful review! Our aim is to deliver a great experience to all our customers and we are glad we hit the goal; we hope to host you again during your next trip to Rome to let you taste...More

Reviewed 4 weeks ago via mobile

This tour was a perfect experience for our eclectic group. The gallery and gardens provide a great mix of art, history, and views in a shorter tour satisfying even the least patient and those who don’t care much for museums amongst us. Our guide Matteo...More

Thank danielsaunders2017
Carrani_DMCsince1925, Responsabile relazioni con la clientela at Carrani Tours, responded to this reviewResponded 4 weeks ago

Dear danielsaunders2017, first of all thanks for your amazing review about your tours with Carrani Tours on tripadvisor. We are delighted to hear you appreciated the work of our talented staff member Matteo and we are proud he made your visit to the Borghese Gallery...More

View more reviews
Nearby
Esquilino
Old school vibe from the very beginning is the only
way to describe the Esquilino neighbourhood. The
Esquilino takes pride in being one of the oldest areas
in Rome for its key location on one of the city’s
famous seven hills. From an ancient neighbourhood to
its modern incarnation as a multicultural hub,
Esquilino always has something going on—polyglot
vendors debate street artists while kids play pick-up
...More
Questions & Answers
Ask a question
DancingDiva
2 February 2017|
AnswerShow all 6 answers
Response from Carrani_Tours | Property representative |
Dear DancingDiva, as the tour leaves from Rome and returns to Rome, we suggest to travel with only one piece of luggage. In the Amalfi Coast there will be several changes of buses due to particular structure of the... More
0
Votes
Onoria A
12 October 2016|
AnswerShow all 5 answers
Response from Robyn E | Reviewed this property |
After our terrible experience with this company I would not recommend them to anyone, go elsewhere. There are many tour operators that have a good reputation & are reliable unlike Carrani.
3
Votes
Diana C
24 March 2016|
Answer
Response from Carrani_Tours | Property representative |
Hi Diana, thanks to the partnership with Trenitalia we offer several solutions to visit Venice. Please reach our staff for all info or contact us on Facebook. We hope to see you soon! Kind Regards.
0
Votes
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