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Martell Cognac's Visitors Center

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  • Excellent63%
  • Very good29%
  • Average4%
  • Poor3%
  • Terrible1%
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About
Crossing the threshold of the Martell House, in Cognac, means entering into a unique story. It is the story of a man, Jean Martell who founded his cognac house, in 1715 under the reign of Louis XIV. It is the story of a house which, from one...more
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Hours Today: Closed
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Contact
16 avenue Paul Firino Martell, 16100 Cognac, France
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+33 5 45 36 34 98
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Top Selling Tours & Activities in and around Cognac
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Most Helpful Positive Review
Reviewed 7 May 2016

As we wanted to ensure we were able to do a tour in English we organised a tour, via email, prior to leaving Australia. They were very prompt in replying to emails and booking the tour proved to be quite easy. We ended up with...More

3  Thank MarggyCanberra
Most Helpful Critical Review
Reviewed 10 September 2014

Not thrilled with the blandness of the tour (compared to some tours of US Distilleries and German Breweries), but it is a nice place to stop and see. I enjoyed the shop which included a small taste-testing area (for a fee).

2  Thank ozdess9
Reviews (232)
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All reviews very interesting tour distillery process english tour new building macaroons tasting session tasting area charming guide small group cognac houses private tour tours products end history bottle information
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1 - 10 of 108 reviews
Reviewed 5 October 2018

We arrived early and we like to testing Martell cognac, we were very like, Bastian , an enthusiastic and well knowledge of the brand and the house explained all in detail, and we passed very good time enjoyed the finest and luxury flavors of our...More

Thank 208Viajera
Visites M, Bartender at Martell Cognac's Visitors Center, responded to this reviewResponded 3 weeks ago

Dear Sir, Madam, Thank you very much for sharing your experience on Trip Advisor ! I was very happy to welcome you in our boutique to talk about cognac Martell. We hope to see you in the future ! Best regards, Bastien

Reviewed 26 September 2018 via mobile

Amazing building but it is the smell that gets you. I am not a spirit drinker but there is something about the smell that lingers with this place. By the river and a real treat.

Thank northants90
Visites M, Visits coordinator at Martell Cognac's Visitors Center, responded to this reviewResponded 3 weeks ago

Dear Northants90, Thank you very much for taking the time to share your experience on Trip Advisor ! We are very happy that you enjoyed the place and the smell :) Best regards, Vanessa, visits coordinator

Reviewed 22 September 2018

The visitor centre is a new building, with interesting features. Parking right outside for free, Toilets available and a warm welcome from staff.More

Thank 111jcw
Visites M, tour guide at Martell Cognac's Visitors Center, responded to this reviewResponded 3 weeks ago

Dear Sir, Madam, We would like to thank you for taking the time to share your experience on Trip Advisor. We are very happy that you enjoyed your experience at Martell and wish to welcome you back in the future :) Best regards, The guides...More

Reviewed 15 September 2018 via mobile

Thank you for tourist friendly working hours! Friday night when all city of Cognac already sleeps, the bar of factory Martel is still open and offers nice meal, drinks and wonderful sunset views from skybarMore

Thank Laura J
Visites M, tour guide at Martell Cognac's Visitors Center, responded to this reviewResponded 3 weeks ago

Dear Laura, We are very happy that you enjoyed your experience at the bar and would like to thank you for taking the time to share your experience on Trip Advisor ! Our bar is open from wednesday to Sunday during the summer season :)...More

Reviewed 22 August 2018 via mobile

For someone who much prefers wine I deposited the family at hotel and went in search of Cognac. What else to do when here? Vanessa our guide was excellent, very informative and knowledgeable and able to answer any of the questions asked by the group...More

1  Thank 387tja
Visites M, Guide at Martell Cognac's Visitors Center, responded to this reviewResponded 1 September 2018

Dear TJA, Thank you very much for your nice comment. We are really happy you enjoyed your time with us, from the beginning to the end ! We wish you a very nice week-end, Best regards, Martell's guides

Reviewed 15 August 2018 via mobile

Visit is very informative, a combination of the history of the Martell House, the oldest of the Cognac houses and the distillery process. It is fascinating to learn about the Crus ( Borderies, Grand Cru, Petite Champagne) selected and how Cognac is blended from old...More

Thank Quentin L
Visites M, Guide at Martell Cognac's Visitors Center, responded to this reviewResponded 23 August 2018

Dear Quentin L, Thank you very much for sharing your experience on TripAdvisor. We are really glad you enjoyed your time with us and appreciated our heritage, know-how and cognacs ! We wish you a very nice summer, Best regards, The Martell's guides.

Reviewed 9 August 2018 via mobile

We visited the Martell house whilst on holiday in La Rochelle. Our guide, Joanna, was fantastic and was extremely knowledgeable indeed. The visit was a good mix of history as well as the process of making the cognac. It was fascinating to know more about...More

Thank Josiane1
Visites M, Guide at Martell Cognac's Visitors Center, responded to this reviewResponded 12 August 2018

Dear Josiane, Thank you very much for sharing your experience on TripAdvisor, we are really glad you enjoyed it ! It was a pleasure being your guide and having you discover our know-how and patrimony. We wish you a very nice summer ! Best regards,...More

Reviewed 7 August 2018 via mobile

No criticism of the quality of the refurbishment of this cocktail bar terrace area with a great panorama to the N,E,S & W of Cognac. However how they can call it a cocktail bar is beyond belief. I could do better in my back room...More

Thank sigoLondon
Visites M, Guide at Martell Cognac's Visitors Center, responded to this reviewResponded 12 August 2018

Dear sigoLondon, We are sorry your experience at the Indigo Bar did not raise to your expectations and that you were disappointed by your cocktails. However, this TripAdvisor page belongs to the Visitors' Center and not the Indigo Bar... We will transfer your comment to...More

Reviewed 10 July 2018 via mobile

My husband and I chose to tour Martells and were not disappointed. The entrance is stunning and modern; the other buildings were old and beautiful. Tasting was great, too. Not to be missed, and the fellow leading the tour was very knowledgeable.

Thank gaillorene
Visites M, Guide at Martell Cognac's Visitors Center, responded to this reviewResponded 11 July 2018

Dear Gaillorene, Thank you very much for sharing your nice comment on your visit. We are glad you enjoyed your time at Martell... as well as our special heritage ! We wish you all the best, The Martell guides 2018.

Reviewed 2 July 2018

This place if well worth a visit. The staff is very cordial. Excellent flight of Cognacs. Very interesting tour.

Thank TravelProDC
Visites M, Guides at Martell Cognac's Visitors Center, responded to this reviewResponded 25 July 2018

Dear TravelProDC, Thank you very much for your nice comment, we are glad you enjoyed your time visiting our cellars and tasting our cognacs ! We wish a very nice summer, Best regards, Martell's guides team.

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Questions & Answers
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ElksE
28 July 2018|
Answer
Response from Visites M | Property representative |
Dear Elks E, Thank you for your interest in Martell ! The Craftmanship tour includes the visit of our historical cellars, the bottling of your own Noblige Cognac (20cl) and a double tasting of the Noblige, neat and as a... More
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debsy072018
19 February 2018|
AnswerShow all 2 answers
Response from Visites M | Property representative |
Dear Sir, Madam, Thank you for your question and for your interest in our visits. It is indeed recommended to book in advance. All of our slots are available online on our website. Do not hesitate to contact us for any... More
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