We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Share
Review Highlights
Great coffee

A good restaurant/cafe for a break from shopping! Lunch menu has enough to satisfy most pallets and... read more

Reviewed 1 week ago
Graham W
,
Swindon, United Kingdom
Disappointing

Called in here with my daughter and granddaughter for lunch, rather than give the business to the... read more

Reviewed 26 January 2018
gills432
Read all 59 reviews
5
All photos (5)
Full view
Traveller Overview
  • Excellent22%
  • Very good32%
  • Average18%
  • Poor15%
  • Terrible13%
Travellers talk about
About
Local Weather
Powered by Weather Underground
Nov
Dec
Jan
Contact
Kemble Drive, Swindon SN2 2NA, England
Website
+44 1793 817575
Call
Reviews (59)
Filter reviews
59 results
Traveller rating
13
18
11
9
8
Traveller type
Time of year
LanguageEnglish
13
18
11
9
8
Show reviews that mention
All reviews outlet village jacket potato national trust shop excellent cafe worth a visit gifts architecture range
FilterEnglish
Updating list...
1 - 10 of 59 reviews
Reviewed 1 week ago

A good restaurant/cafe for a break from shopping! Lunch menu has enough to satisfy most pallets and the food looks good.

Thank Graham W
Reviewed 2 weeks ago

Had a pork & cider casserole for lunch. Could not taste any cider and only 3 tiny morsels of pork that added up to half a teaspoonful. Quite watery - doubt any stock had gone into it - with loads of celery and tomato juice....More

Thank SimonGGB
Reviewed 26 January 2018

Called in here with my daughter and granddaughter for lunch, rather than give the business to the Outlet Centre. We had the Stilton and Cauliflower soup, and having had similar at Dyrham Park was expecting the same standard. Sadly not the case. It seemed to...More

1  Thank gills432
Reviewed 22 January 2018

Visited the cafe for snack lunch. The roast beef roll had chunks of hard over cooked meat, I took it back and was allowed to change it for an egg mayo roll that was very slightly better but the roll had a sawdust texture. Give...More

1  Thank weekender79584
Angharad Y, General Manager at Heelis, responded to this reviewResponded 23 January 2018

Good afternoon weekender79584 Thank you very much for your valued feedback and comments. I am so sorry to hear that your experience of our café was such a disappointment. I will pass on this review, and address the matter with the team to ensure that...More

Reviewed 14 December 2017

We have visited Heelis before and enjoyed our food. On our visit we asked for soup, paid and were then told there was no more. We were offered an alternative, not charged any more and treated with courtesy and the offer of a complimentary drink....More

Thank Patricia S
Angharad Y, General Manager at Heelis, responded to this reviewResponded 23 January 2018

Hello Patricia S Thank you ever so much for your wonderful feedback and comments. I am so pleased to hear that you enjoyed your experience with us - although I am terribly sorry that we had run out of soup and didn't communicate that with...More

Reviewed 15 November 2017 via mobile

You would expect the cafe at the NT head office to be the best they have wouldn’t you? Well if you do you will be sorely disappointed because it’s one of the worst. We have been to dozens and dozens of NT cafes and we...More

Thank davidsills44
Angharad Y, General Manager at Heelis, responded to this reviewResponded 23 January 2018

Hello davidsills44 Thank you for your valued feedback and comments - I am ever so sorry to hear of our poor experience at our café. These are not the standards that we expect or accept, and I will be passing these onto the team to...More

Reviewed 17 October 2017

We were in Swindon to visit railway museum when friend suggested eating at National Trust cafe. I was expecting a beautiful heritage building but 'Heelis' was a monster! An absolute insult to all members of the National Trust like my parents. The cafe was soulless...More

1  Thank Cassadra
Reviewed 12 October 2017

Visited the cafe for the umpteenth time for a coffee and snack with my J R Freddie, he lead me there from the station! Arrived at opening time 9.30 and was told they were not open yet, holding Freddie in my arms (the regular routine...More

1  Thank Peter T
Angharad Y, General Manager at Heelis, responded to this reviewResponded 16 October 2017

Hello Peter T Many thanks for getting in touch with your feedback. I am sorry to hear about your experience here at Heelis Café as we do indeed open at 9:30 am and while we did have issues with our coffee machine last week which...More

Reviewed 3 August 2017 via mobile

Best and most relaxing place to get a coffee and bite to eat close to (but away from) the hustle and bustle of the outlet centre. Worth a visit for the building itself (contemporary architecture fitting in seamlessly with the railway architecture of the GWR...More

1  Thank Brian T
Reviewed 2 July 2017

Spending the day in the large Swindon Designer Outlet park can be exhausting, this cafe situated just opposite the entrance provides a short escape! Great service, great priced food and drink and the Jacket Potato meals tasted fantastic. Also the attached National Trust shop has...More

Thank 906bristolplayer
Stacey F, Manager at Heelis, responded to this reviewResponded 9 August 2017

Hi Matt, Thank you for your review! We have worked hard on our food offer and service since reopening, so its great to get reviews like this. We hope to see you back again soon Many Thanks Stacey Retail and Catering Manager Heelis

View more reviews
Nearby
Nearby HotelsSee all 25 nearby hotels
Holiday Inn Express Swindon City Centre
626 reviews
.89 km away
Thistle Express - Swindon
169 reviews
1.29 km away
Jurys Inn Swindon
1 918 reviews
1.39 km away
Travelodge Swindon Central Hotel
310 reviews
1.43 km away
Nearby RestaurantsSee all 484 nearby restaurants
Carluccio's
375 reviews
.58 km away
wagamama
364 reviews
.46 km away
Eddies Sandwich Bar and Grill
98 reviews
.33 km away
Giraffe Swindon Designer Outlet
238 reviews
.60 km away
Nearby AttractionsSee all 121 nearby attractions
Museum of Computing
143 reviews
1.54 km away
STEAM Museum of the Great Western Railway
1 373 reviews
.56 km away
Wyvern Theatre
1 185 reviews
1.48 km away
Swindon Designer Outlet
1 788 reviews
.46 km away
Questions & Answers
Get quick answers from Heelis staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines