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Royal Crown Derby Visitor Centre

Closed Now: 10:00 - 17:00
Open today: 10:00 - 17:00
Review Highlights
Factory tour

An interesting tour that makes you appreciate the beauty and the reasons why Crown Derby is priced... read more

Reviewed 19 October 2018
keenreader
,
Ashbourne, United Kingdom
Stoksmoor WI visit to the Royal Crown Derby Visitor Centre

Our WI was welcomed on arrival with tea or coffee and as we had booked lunch this was served for us... read more

Reviewed 5 October 2018
Anne L
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Traveller Overview
  • Excellent64%
  • Very good25%
  • Average7%
  • Poor3%
  • Terrible1%
Travellers talk about
“factory tour”(50 reviews)
“factory shop”(14 reviews)
“our tour guide”(12 reviews)
About
Royal Crown Derby is one of the original companies founded in the 18th Century that is still producing fine bone china in Derbyshire, England today. The company is the most distinguished, authentic Made in England manufacturer supplying English fine...more
Closed Now
Hours Today: 10:00 - 17:00
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Contact
194 Osmaston Road, Derby DE23 8JZ, England
Website
+44 1332 712800
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Reviews (187)
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All reviews factory tour factory shop our tour guide whole process tea room fine china lovely china real bargains an excellent guide afternoon tea beautiful things quiche enjoyable visit scones special occasion cake for sale
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1 - 10 of 181 reviews
Reviewed 1 December 2018 via mobile

Thought I’d visit the Royal Crown Derby Tea Room. In my mind it would be a destination and an experience. Well it was day light Robert. A scone that tasted like something from Tesco and one cup of tea, not even a pot. The tea...More

Date of experience: December 2018
Thank delyth13
David C, Manager at Royal Crown Derby Visitor Centre, responded to this reviewResponded 4 December 2018

Thank you for your feedback. I'm disappointed to hear that you had a bad experience. Our standard offering for tableware in the tea room is white, blue posie, art and studio glazes and Mikado – we cannot use anything with gold as it isn’t dishwasher...More

Reviewed 19 October 2018

An interesting tour that makes you appreciate the beauty and the reasons why Crown Derby is priced as it is! Although the factory was fairly quiet ( Friday) the guides were extremely knowledgeable and each member of staff on the factory floor were happy to...More

Date of experience: October 2018
Thank keenreader
David C, Manager at Royal Crown Derby Visitor Centre, responded to this reviewResponded 22 October 2018

Thank you Keenreader for your review which is much appreciated. We'd certainly recommend pre-booking the tours to avoid disappointment, particularly when travelling some distance to see us. Best reagrds, David

Reviewed 5 October 2018

Our WI was welcomed on arrival with tea or coffee and as we had booked lunch this was served for us by Lisa and her staff in the cafe, who payed get attention to our needs. Our members really enjoyed the whole day, the lunch,...More

Date of experience: October 2018
Thank Anne L
David C, Manager at Royal Crown Derby Visitor Centre, responded to this reviewResponded 8 October 2018

Thank you Anne for your kind comments and positive feedback which have been shared with the Visitor Centre team. We do hope to see you again one day. Best regards, David

Reviewed 19 September 2018

My mother, sister and I enjoyed the guided tour of the factory. Our guide "Karen" was very knowledgeable and friendly. We enjoyed a lovely lunch in the cafe before visiting the museum. A hidden gem I had forgotten about, until today. I would highly recommend...More

Date of experience: September 2018
Thank mariakiwi2018
David C, Manager at Royal Crown Derby Visitor Centre, responded to this reviewResponded 24 September 2018

Many thanks for your kind feedback which has been shared with Karen and the rest of the visitor centre team. It was an absolute pleasure and we do hope to see you again in the future. Best regards, David

Reviewed 11 September 2018

Good display of Royal Crown Derby. I visit here most times when I go to Derby and on each occasion have found retail staff not particularly friendly. I felt as if I was in a Basil Fawlty film - just a nuisance customer.More

Date of experience: August 2018
Thank Billy2shoes
David C, Manager at Royal Crown Derby Visitor Centre, responded to this reviewResponded 11 September 2018

Hi Billy2shoes - thank you for your feedback - sorry to hear that you were unhappy with the service you received. I encourage my team to be professional and friendly but not pushy. I would be grateful if you could please contact me directly with...More

Reviewed 10 September 2018

Had a great afternoon here the Visitor Centre also has a very nice restaurant where you can eat and drink off their fine china

Date of experience: August 2018
1  Thank Geoffreysm1th
David C, Manager at Royal Crown Derby Visitor Centre, responded to this reviewResponded 10 September 2018

Thank you Geoffrey for your kind feedback which is much appreciated. Best regards, David

Reviewed 1 August 2018

Quite Central,Can be walked in 10 minutes from main shopping centre. The Museum well worth a look & the price to see this is very reasonable.The Cafe/Coffee shop is also a must.All This set in a 1920's/30's building which adds to the style.Factory tour at...More

Date of experience: June 2018
Thank john s
David C, Manager at Royal Crown Derby Visitor Centre, responded to this reviewResponded 3 August 2018

Thank you John for your feedback which is most appreciated. Whilst not always necessary, we do recommend booking for the factory tour in advance. We hope to welcome you to Royal Crown Derby's Visitor Centre again in the future.Best regards, David

Reviewed 27 June 2018 via mobile

Great to see the range and history of China on display. Minimal charge to visit museum but well worth it. We took our little girl who enjoyed lunch but not much to entertain a small child. Well worth a stop if your interested in beautiful...More

Date of experience: June 2018
1  Thank zalacraigh
David C, Manager at Royal Crown Derby Visitor Centre, responded to this reviewResponded 28 June 2018

Thank you ZalaCraig H for your commendation which is much appreciated. If your little girl is over 6 we have the tour which may be of interest should you wish to visit us again - additionally child places are free with a paying adult during...More

Reviewed 19 June 2018

This factory was really worth a visit. An excellent guide and tour of the factory. A splendid museum from the start of production till today. A glorious treat in the tea-room. Very friendly and cosy.

Date of experience: April 2018
Thank Berit V
David C, Manager at Royal Crown Derby Visitor Centre, responded to this reviewResponded 20 June 2018

Thank you Berit for your kind comments which are much appreciated and have been passed onto the visitor centre team. We are delighted that you enjoyed your visit and hope to welcome you back to Royal Crown Derby in the future. Best wishes.

Reviewed 4 June 2018

Why oh why had I not visited Royal Crown Derby before . It is I suppose that if something is on your doorstep you sort of don’t notice it . It took a trip to Dubai to prompt my visit . In a magazine at...More

Date of experience: May 2018
Thank LindaC50
David C, Manager at Royal Crown Derby Visitor Centre, responded to this reviewResponded 7 June 2018

Hi Linda, thank you for your review which is much appreciated. Delighted to hear that you enjoyed your visit which was even more so special due to your family links. Do consider coming to our sale on 22nd and 23rd June to secure some more...More

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Questions & Answers
Ask a question
T.C. C
7 September 2016|
AnswerShow all 2 answers
Response from Sue C | Reviewed this property |
You can purchase whole sets and ndividual pieces
0
Votes
pauline_fox
15 July 2015|
Answer
Response from David C | Property representative |
Hi there Pauline, Royal Crown Derby does not organise any walks in the area, however being based in Derby, we're very lucky to have access to the beautiful Peak District. You may find some useful information on the Visit... More
0
Votes