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Fairmont Spa

Fairmont St Andrews | St. Andrews Bay, St Andrews KY16 8PN, Scotland
1-800-257-7544
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Review Highlights
If I could give zero stars I would...

Terrible customer service - especially the manager who has no time to listen to customers. AVOID... read more

Reviewed 29 June 2018
Mary K
,
London, United Kingdom
Save your money!!!

Three of us had massages. Two were terrible and one was pretty good. For the money service was not... read more

Reviewed 27 May 2018
Rabs22
,
New York City, New York
via mobile
Read all 22 reviews
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Overview
  • Excellent34%
  • Very good13%
  • Average18%
  • Poor31%
  • Terrible4%
3 Dec 2017
“A basic spa”
5 Oct 2017
“Spa day and afternoon tea”
LOCATION
Fairmont St Andrews | St. Andrews Bay, St Andrews KY16 8PN, Scotland
CONTACT
Website
1-800-257-7544
Write a ReviewReviews (22)
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1 - 10 of 22 reviews

Reviewed 29 June 2018

Terrible customer service - especially the manager who has no time to listen to customers. AVOID AT ALL COSTS.

Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2018 via mobile

Three of us had massages. Two were terrible and one was pretty good. For the money service was not even good and the locker room felt dirty. The massage room was comfortable but the quality of massage was poor. After a round of golf you...More

Thank Rabs22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2018 via mobile

We visited today for a spa day which included a light lunch. The treatments (60 minute massages) were ok but not amazing. My husband's experience was better than mine, I had no aromatherapy inhalation and my therapists did not ask how the pressure was during...More

Thank Dawn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 February 2018 via mobile

Myself and my Mum visited the Fairmont Spa yesterday as a treat for my mum's birthday. We were informed about a week ago of the pool closure which is out with their control. We were a bit disappointment but on arrival we were given vouchers...More

Thank Gemma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2018 via mobile

Received an itison voucher for my birthday for an hour massage with ‘use of facilities’ which I was looking forward to using, arrived being told the facilities were closed, having had it booked for over 2 weeks they could’ve contacted me prior but didn’t bother...More

Thank d_wat150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2017

As we had dined here a few times and really enjoyed it, I thought that I would give the spa a try. I wish that I hadn't. There are so many more beautiful spas with much more to offer than the one here. I felt...More

Thank travelblonde87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017

Lovely spa day with excellent facilities and wonderful pool.Afternoon tea of a very high standard spoilt only by the lack of staff.Would have rated with 5 star if the poor waitress hadn't been run ragged trying to cater for too many people.After an hour and...More

Thank jopollard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2017 via mobile

We had a Spa Day here and the experience was very relaxing. Lovely staff who couldn't have been more helpful. We had the full body massage, tailored to the individual, they started with a relaxing scent then deep muscle massage. Comfortable couch lovely therapist and...More

Thank Karyn_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2017

I have been lucky enough to visit the Fairmont SPA on two separate occasions for treatments. The customer service has been excellent the staff are all so helpful and friendly the relaxation room after your treatment is lovely, really nice, you can take your time...More

Thank St Salvator's H... M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2017

Stayed at the hotel for 2 nights and noticed an advert for a spa treatment which included using the facilities and a glass of prosecco for £39.00. My husband was playing golf so phoned and mentioned seeing the advert and asked if they had any...More

1  Thank 757jackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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