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Review Highlights
First Class Service

I had occasion to visit the Service Department today after a earlier phone call yesterday to obtain... read more

Reviewed 27 April 2018
Outstanding Customer Service

Visited recently to have adjustment to bracelet on a recent purchase. The customer service was 2nd... read more

Reviewed 16 February 2017
Fife, United Kingdom
via mobile
Read all 3 reviews
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Traveller Overview
  • Excellent67%
  • Very good0%
  • Average0%
  • Poor0%
  • Terrible33%
27 Apr 2018
“First Class Service”
25 Dec 2017
“Indifferent service”
For two centuries the Laing family has been at the forefront of the Scottish jewellery trade. Established in 1840 by James Laing, the company quickly became known for exceptional design and superior craftsmanship – a reputation that has only grown...more
Suggested duration: 1-2 hours
25 Frederick Street, Edinburgh EH2 2ND, Scotland
New Town
+44 131 225 4513
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Reviewed 27 April 2018

I had occasion to visit the Service Department today after a earlier phone call yesterday to obtain information. Both contacts were extremely pleasant with staff members who very professional and knowledgeable. I was most impressed when they knew my name and what I wanted when...More

Date of experience: April 2018
Thank Knowesouth
Reviewed 25 December 2017 via mobile

My husband visited this establishment a week ago to buy me an item of jewelry for a Christmas present. He received indifferent and unhelpful service, and felt the sales lady could really not be bothered. I have suggested to friends,while on holiday in Edinburgh to...More

Date of experience: December 2017
1  Thank CherylT166
Reviewed 16 February 2017 via mobile

Visited recently to have adjustment to bracelet on a recent purchase. The customer service was 2nd to none. Friendly staff, who have a genuine interest in what they do. Very informative and helpful. Keep up the good work folks!

Date of experience: February 2017
Thank DW2667
New Town
Suits and shopping bags rule the streets of New Town,
until after dark when strappy dresses come out to
play. This is the city’s central business district
with its smaller offices, clothes boutiques, and many
of the city’s flashiest restaurants and ritziest
clubs. The architecture along roads like George Street
helps give it a swank and formal feel: it’s a planned
Georgian development of regal townhouses, geometric
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